CNN —Tens of thousands of Americans had trouble making phone calls, sending texts, reaching emergency services or even accessing the internet on Thursday because of a nearly 12-hour AT&T network outage.
The alarm over an outage of a major cell network that at one point affected more than 70,000 customers is understandable.
AT&T finally restored wireless service to all customers by around 3 pm ET, and the company said it was “sincerely” sorry to customers.
But starting early Thursday morning, thousands of AT&T customers began reporting issues calling, texting and accessing the internet on their mobile devices.
At one point, more than 74,000 AT&T customers reported outages on digital-service tracking site DownDetector.
Persons:
logins —, hasn’t, John Kirby, ” Kirby, “
Organizations:
CNN, Verizon, Mobile, New York Police, Federal Communications Commission, Federal Bureau of Investigation, Department of Homeland Security, Homeland Security Bureau, FCC, FBI, National Security, T, ” Telecom, Dow Jones
Locations:
United States
![Media-Cldnry.S-Nbcnews.Com Image Upload Newscms Tom_Winter_Nbc_News.Jpg](/find/mix/0?q="Media-Cldnry.S-Nbcnews.Com Image Upload Newscms Tom_Winter_Nbc_News.Jpg"){kind=link}