The FTC conducted an undercover phone sweep of more than 250 funeral homes, placing calls to obtain pricing information.
For 38 calls, the agency said the funeral homes either refused to answer questions about pricing or gave inconsistent information about identical services.
Funeral homes have to follow the FTC’s “Funeral Rule,” which provides bereaved consumers rights during the process and holds the business to strict requirements.
One of the caveats is that funeral homes must give customers a general price list, and customers have the right to choose which services they want.
Funeral homes that don’t comply could pay up to $51,744 per violation.
Persons:
” Lesley Fair
Organizations:
New, New York CNN, Federal Trade Commission, FTC, National, FTC’s, Consumer Protection
Locations:
New York, That’s, Laredo , Texas, Philadelphia