Starting in January, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory assistance.
The human telephone operator, a job that came to be dominated by White women during the nineteenth and early twentieth centuries.
In 2021, there were fewer than 4,000 telephone operators, down from a peak of around 420,000 in the 1970s, according to Bureau of Labor Statistics data.
“0” became universal for operator assistance and “411” was the number for directory assistance.
By 2004, at the dawn of the smartphone age, 56,000 people were employed as telephone operators.