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☆ Mathilde Collin built a $1.7 billion email startup by the time she was 32. She's now stepping back at an inflection point for Front.
▼ + stars: | 2024-03-25 | by ( Melia Russell | ) www.businessinsider.com time to read: +7 min

And so last fall, Collin kicked off a search for a new board director, to fill in her knowledge gaps. Now, Collin says she will step down as chief executive of Front after her hunt for a board director took an unexpected turn. She will move into an executive chair role on April 15, when O'Connell takes up the mantle as chief executive, Front tells Business Insider exclusively. Known for her sharp wit and radical candor, Collin started the business out of college in her native France. Advertisement"We're at a scale now where the CEO can't come in and sort of wave the proverbial magic wand and make things happen," said Mohammed Attar, Front's chief product officer.

Persons: Mathilde Collin, Collin, Dan O'Connell, O'Connell, Garry Tan, Paul Buchheit, Jack Altman, Kyle Vogt, Cruise, Jeff Lawson, Mohammed Attar, —, Josh Stein, Stein Organizations: Service, Business, Dialpad, Front Locations: San Francisco neighborhood, France, Dialpad

☆ Cloud software buyers are getting frugal, leading to slower growth at former highfliers
▼ + stars: | 2024-03-19 | by ( Jordan Novet | ) www.cnbc.com time to read: +3 min

In 2020, as data analytics software vendor Snowflake was hitting the public market, one of the key stats it was touting to investors was net revenue retention. Snowflake's NRR at the time was 158%, meaning its existing customer base from a year earlier had increased its total spend by 58%. "More pressure on churn (as companies look to reduce point solutions in favor of platforms) and more difficult upsells have pushed net retention down," Ball added. Twilio , which sells cloud-based communications software, reported NRR of 102% in February, with just 5% year-over-year revenue growth. Almost all of Twilio's revenue comes from its division that contains technology for sending text messages and emails.

Persons: Snowflake, Chris Taylor, NRR, Wall, Snowflake's NRR, Aidan Viggiano, Mike Scarpelli, Sridhar Ramaswamy, Frank Slootman Organizations: New York Stock Exchange, NYSE, Nasdaq, Representatives Locations: Snowflake, U.S, Twilio

☆ How 5 trendsetters are transforming the art of data-driven customer experiences
▼ + stars: | 2024-02-20 | by ( Sponsor Post | Created Twilio With | ) www.businessinsider.com time to read: +9 min

Read on to find out how these trendsetters are transforming the art of data-driven customer experience. If you skip this essential step, it will lead to scalability problems when building out a customer engagement strategy. Day to day, he said that means a lot of brainstorming on new ways to approach customer experiences, managing and optimizing campaigns, developing and maintaining customer data, and managing a CRM. Corey recommends that leaders looking to implement data-driven customer engagement strategies invest resources early into building a cross-functional team focused on internal customer data. "When everyone is looking at customer experience through the same lens, it rapidly improves efficiency and collaboration," Corey said.

Persons: they've, Read, Alexandra Dimitriu Alexandra Dimitriu, Alexandra Dimitriu Alexandra, Alexandra, Brad Greene, Brad, Michaela Kron, Duolingo, Jordan Dietch Jordan Dietch, Jordan Dietch Jordan, he's, Jordan, Corey Egan Corey Egan, Corey Egan Orchard, Corey Organizations: Insider Studios Locations: MongoDB, Orchard

☆ 10 things to watch in the stock market Thursday as Wall Street tries for back to back gains
▼ + stars: | 2024-02-15 | by ( Jeff Marks | ) www.cnbc.com time to read: +2 min

Club name Nvidia price target boosted to $850 per share at Piper Sandler ahead of next week's quarterly earnings report. The analysts say the valuation disconnect with Club stock Linde is "unwarranted" but sometimes it's better to pay up for quality. Ulta Beauty added to Analyst Focus List at JPMorgan, which raises its price target to $600 per share from $535. THE ABOVE INVESTING CLUB INFORMATION IS SUBJECT TO OUR TERMS AND CONDITIONS AND PRIVACY POLICY , TOGETHER WITH OUR DISCLAIMER . NO FIDUCIARY OBLIGATION OR DUTY EXISTS, OR IS CREATED, BY VIRTUE OF YOUR RECEIPT OF ANY INFORMATION PROVIDED IN CONNECTION WITH THE INVESTING CLUB.

Persons: Piper Sandler, Morgan Stanley, Twilio, Jim Cramer's, Jim Cramer, Jim Organizations: Nvidia, Cisco Systems, Cisco, Dow, JPMorgan, bitcoin, Nasdaq, Products, Bank of America, Linde, US Steel, GE Healthcare, Deere, Jim Cramer's Charitable, CNBC Locations: Cleveland

☆ Stocks making the biggest moves premarket: Deere, Cisco, Arm, Super Micro and more
▼ + stars: | 2024-02-15 | by ( Brian Evans | ) www.cnbc.com time to read: +3 min

Twilio -- Shares dropped nearly 11% after the consumer engagement company issued lower-than-expected revenue guidance for the current quarter. Twilio also reporter total active consumers for the fourth-quarter that were below Wall Street estimates. Tripadvisor -- Shares climbed nearly 5% after the online booking company beat Wall Street estimates on the top and bottom line in the fourth-quarter. JFrog -- Stock in the software development company climbed more than 19% after fourth-quarter results surpassed Wall Street estimates. Shake Shack -- Shares of the restaurant stock climbed nearly 17% after the firm beat Wall Street estimates on the top and bottom line.

Persons: Twilio, Bitcoin, Tripadvisor, JFrog, FactSet, Shack, John C, bitcoin, — CNBC's Hakyung Kim, Sarah Min, Pia Singh Organizations: Cisco —, Cisco, JPMorgan, Wall, LSEG, Deere, Bank of America, Nvidia, AMD, Intel, Marathon Digital Holdings, Arm Holdings, Holdings

☆ Stocks making the biggest moves midday: Cisco Systems, Twilio, Super Micro Computer and more
▼ + stars: | 2024-02-15 | by ( Samantha Subin | ) www.cnbc.com time to read: +4 min

Super Micro Computer — The technology name added 8.5% after Bank of America said shares could rise to $1,040, a Wall Street high. For the recent quarter, Applovin reported earnings of 49 cents per share and $953 million in revenue. However, the company beat first-quarter earnings and revenue estimates. JFrog — The software development stock skyrocketed 25% after topping Wall Street's fourth-quarter estimates. That topped FactSet estimates 12 cents per share in earnings on $93 million in revenue.

Persons: Twilio, Applovin, Deere, Tripadvisor, Albemarle —, — Coinbase, —, JFrog, Penn, Jesse Pound, Hakyung Kim, Alex Harring, Michelle Fox, Brian Evans, Christina Cheddar Berk Organizations: Cisco Systems, Cisco, LSEG, Bank of America, Wells, Currency, Deere, Albemarle, JPMorgan, Chrysler, Fiat, Penn Entertainment, ESPN Bet Locations: North Carolina

☆ Trade Tracker: Joe Terranova sells Twilio
▼ + stars: | 2024-02-14 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailTrade Tracker: Joe Terranova sells TwilioJoe Terranova, senior managing director at Virtus Investment Partners, joins CNBC's 'Halftime Report' to explain why he's cutting his losses after only two months of ownership in Twilio.

Persons: Joe Terranova, Twilio Joe Terranova Organizations: Virtus Investment Partners Locations: Twilio

☆ Stocks making the biggest moves after the bell: Cisco, Twilio, Tripadvisor and more
▼ + stars: | 2024-02-14 | by ( Jesse Pound | In Jesse-Pound | ) www.cnbc.com time to read: +2 min

Applovin reported 49 cents in earnings per share on $953 million of revenue. Analysts surveyed by LSEG were expecting 35 cents in earnings per share on $928 million of revenue. In the fourth quarter, Tripadvisor reported adjusted earnings of 38 cents per share on revenue of $390 million. Analysts surveyed by LSEG anticipated earnings of 22 cents a share and revenue of $374 million. NerdWallet reported a loss of 3 cents per share, while analysts were expecting 10 cents of positive earnings per share, according to LSEG.

Persons: Applovin, LSEG, Twilio, Albemarle, Tripadvisor, NerdWallet, Fastly Organizations: Cisco, Informatica — Locations: China, Informatica

☆ What's driving the market rebound on Wednesday — and why we're buying the dips
▼ + stars: | 2024-02-14 | by ( Jeff Marks | ) www.cnbc.com time to read: +4 min

Every weekday, the CNBC Investing Club with Jim Cramer releases the Homestretch — an actionable afternoon update, just in time for the last hour of trading on Wall Street. Market rebound: Stocks are bouncing from Tuesday's declines, taking their cue from rallying bond prices. As a subscriber to the CNBC Investing Club with Jim Cramer, you will receive a trade alert before Jim makes a trade. THE ABOVE INVESTING CLUB INFORMATION IS SUBJECT TO OUR TERMS AND CONDITIONS AND PRIVACY POLICY , TOGETHER WITH OUR DISCLAIMER . NO FIDUCIARY OBLIGATION OR DUTY EXISTS, OR IS CREATED, BY VIRTUE OF YOUR RECEIPT OF ANY INFORMATION PROVIDED IN CONNECTION WITH THE INVESTING CLUB.

Persons: Jim Cramer, Eli Lilly, Cramer, Kraft Heinz, Gamble, didn't, Stanley, Jim Cramer's, Jim, Dupont Organizations: CNBC, Nvidia, Meta, Constellation Brands, Procter, Energy, DuPont, Starbucks, Cisco Systems, Occidental Petroleum, Deere, Penn Entertainment, Jim Cramer's Charitable, Getty Locations: We're, North America, DuPont's, Wilmington , Delaware

☆ Twilio begins operational review of activist-targeted business unit
▼ + stars: | 2024-02-14 | by ( Rohan Goswami | In Rohangoswamicnbc | ) www.cnbc.com time to read: +2 min

Twilio has been the subject of shareholder scrutiny over the performance of its Segment business, which it acquired at a large premium to its private-market valuation and has dragged on the performance of Twilio's longer-standing communications business. Activist investors at Anson Funds and Legion Capital have both said they would like the company to sell off either the Segment unit or the whole company. The company reported earnings per share, excluding items, of 86 cents, better than an LSEG, formerly Refinitiv, consensus estimate of 58 cents. The company reported a loss of $365.4 million in its fourth quarter. Analysts surveyed by StreetAccount had been expecting 311,000 active customers, but the company reported only 305,000 active customers.

Persons: Jeff Lawson, Twilio, Twilio didn't, Jeff Lawson's, Lawson, Khozema Shipchandler, Shipchandler, StreetAccount Organizations: Communications, Twilio Inc, New York Stock Exchange, Anson Funds, Legion Capital, Revenue, CNBC PRO Locations: New York City

☆ 5 things next week that could determine if Wall Street's winning streak continues
▼ + stars: | 2024-02-10 | by ( Zev Fima | ) www.cnbc.com time to read: +8 min

Wall Street wrapped up another positive week, with the S & P 500 closing Friday above 5,000 for the first time ever. It was a pretty light week in terms of economic data releases, though we did get a favorable ISM Services number on Monday. Things will pick up next week with several closely watched macroeconomic updates, including two key government inflation reports. While no Club earnings are scheduled to report earnings in the week ahead, 61 companies in the S & P 500 will deliver their latest quarterly results. Consumer inflation: The main event of the week will come on Tuesday when the January consumer price index (CPI) is released.

Persons: Estee Lauder, Eli Lilly, Price, Bausch, Trimble, Krispy Kreme, Topgolf, Kraft Heinz, Martin Marietta, Owens Corning, WEN, Jim Cramer's, Jim Cramer, Jim, Spencer Platt Organizations: Nasdaq, Club, GE Healthcare, DuPont, Linde, Ford, Disney, Wynn Resorts, CPI, PPI, Palo Alto Networks, Nvidia, Bausch Health, Arista Networks, WM, Cadence Design Systems, ZoomInfo Technologies, Avis Budget, Brighthouse, Goodyear Tire &, Vornado Realty, Marriott International, Hasbro, Restaurant Brands, Molson Coors Beverage, Holdings, MGM Resorts, MGM, Akamai Technologies, American International Group, AIG, Topgolf Callaway Brands, CME Group, Sony, SONY, Blackstone Mortgage Trust, Martin Marietta Materials, Ryder, Occidental Petroleum, Cisco Systems, Deere, Penn Entertainment, Southern Company, Coinbase, Trade, Materials, Rand, Texas, Housing, Jim Cramer's Charitable, CNBC, New York Stock Exchange, Getty Locations: Albemarle, ALB, Ingersoll, New York City

☆ Meet the 6 startups reimagining the future of customer engagement with generative AI
▼ + stars: | 2024-02-01 | by ( Sponsor Post | ) www.businessinsider.com time to read: +8 min

2023 was a breakout year for generative AI that significantly advanced how companies build and deploy AI-powered products and experiences. Out of the many applications, Twilio selected six exceptional startups that leveraged practical generative AI applications across healthcare, hospitality, logistics, and more. The honorees demonstrated extraordinary advances toward the future of trusted communications and customer engagement and proved the real promise of generative AI. By layering AI technology on top of legacy systems, FleetWorks is able to automate the most time-consuming part of logistics management: live order issue handling. Learn how to transform your communication channels with Twilio and Generative AI by visiting Twilio's website or by tuning into this recent webinar.

Persons: Twilio, Khozema Shipchandler, Brandon Leen, Sinead Bovell, Arist, Arist Arist, Fleetworks, Milo, Smith.ai Smith.ai Organizations: Twilio Ventures, BMO, DoorDash, World Health Organization, OpenAI, Insider Studios

☆ DocuSign, Zoom, and Twilio thrived in the pandemic-era stock market. In 2024, they're some of cloud software's most likely M&A targets.
▼ + stars: | 2024-01-19 | by ( Ellen Thomas | ) www.businessinsider.com time to read: +2 min

With the promise of generative AI fueling investment in technology, industry experts expect 2024 to be an active year for cloud software M&A. The market is right for buyers and sellers, as companies like Salesforce and Nvidia enter 2024 with cash on hand and mature startups face a slowed venture market. "There's so much demand for amazing talent in AI," Somasegar said. Deals in 2024 will likely be at smaller valuations, Jaluria noted. Jaluria expects that several companies that flourished during the pandemic — only to lose momentum with the rise in return-to-office mandates — are likely candidates for M&A in 2024.

Persons: Somasegar, Rishi Jaluria, Jaluria, Jaluria's Organizations: Business, Nvidia, Madrona Venture Group, RBC Capital Markets, Activision Locations: Seattle, Figma

☆ Twilio CEO Lawson steps down after bruising activist battles
▼ + stars: | 2024-01-08 | by ( Rohan Goswami | In Rohangoswamicnbc | ) www.cnbc.com time to read: +3 min

The move comes as Twilio grapples with two activist investors who have been pushing for significant changes. In a regulatory filing announcing the move, the company also said Twilio expected fourth-quarter revenue and income to come in above its prior guidance. Lawson will also step down from Twilio's board, where he had served as chairman. "I am honored to step into the CEO role," Shipchandler said in a release. We look forward to continuing to engage with Twilio's Board and management team going forward," he added.

Persons: Jeff Lawson, Spain Twilio, Twilio, Lawson, Khozema, Shipchandler, Jeff Epstein, we've, Jeff Lawson's, Sagar Gupta, Gupta, Partner's Organizations: Twilio, Mobile, Congress, Bessemer Venture Partners, Anson Funds, Legion Partners, CNBC, Qatalyst Partners, Twilio's, Partners, Twilio's Board, CNBC PRO Locations: Barcelona, Spain, Twilio

☆ CNBC Daily Open: All that glitters is gold — and bitcoin
▼ + stars: | 2023-12-05 | by ( Shreyashi Sanyal | ) www.cnbc.com time to read: +2 min

A sign is seen on a bitcoin ATM at a stand during the Bitcoin Conference 2023, in Miami Beach, Florida, U.S., May 19, 2023. This report is from today's CNBC Daily Open, our new, international markets newsletter. CNBC Daily Open brings investors up to speed on everything they need to know, no matter where they are. The world's largest cryptocurrency was lifted by hopes of approval for a bitcoin exchange-traded fund and growing bets on U.S. interest rate cuts. Wall Street catches a breathU.S. stocks markets slipped Monday, with investors questioning if markets climbed too fast, too soon following five straight weeks of gains.

Persons: Europe's, Twilio, Rick Rieder Organizations: CNBC, Wall, Dow Jones, Nasdaq, Big Tech, Airlines, DoJ, Alaska Airlines, Hawaiian Airlines, Justice Department, JetBlue Airways, Spirit Airlines, Spotify, BlackRock, Federal Reserve Locations: Miami Beach , Florida, U.S

☆ CNBC Daily Open: The rush for gold — and bitcoin
▼ + stars: | 2023-12-05 | by ( Shreyashi Sanyal | ) www.cnbc.com time to read: +2 min

Bitcoin coins are seen at a stand during the Bitcoin Conference 2023, in Miami Beach, Florida, U.S., May 19, 2023. This report is from today's CNBC Daily Open, our new, international markets newsletter. CNBC Daily Open brings investors up to speed on everything they need to know, no matter where they are. Spot gold prices touched $2,100 an ounce, hitting a record high as investors rushed into the safe-haven asset. Wall Street catches a breathU.S. stocks markets slipped Monday, with investors questioning if markets climbed too fast, too soon following five straight weeks of gains.

Persons: Twilio Organizations: CNBC, Wall, Dow Jones, Nasdaq, Big Tech, Japan's Nikkei, Airlines, DoJ, Alaska Airlines, Hawaiian Airlines, Justice Department, JetBlue Airways, Spirit Airlines, Spotify, Department of Justice, Banque Pictet, Internal Revenue Service Locations: Miami Beach , Florida, U.S, Asia, Pacific, Swiss

☆ Twilio to cut about 5% of total workforce
▼ + stars: | 2023-12-04 | by ( ) www.reuters.com time to read: +1 min

The logo of communication company Twilio is displayed at the Collision conference in Toronto, Ontario, Canada June 23, 2022. Picture taken June 23, 2022. REUTERS/Chris Helgren/File Photo Acquire Licensing RightsDec 4 (Reuters) - Cloud communications platform Twilio Inc (TWLO.N) said on Monday it will lay off about 5%, or 295, of its total workforce by the first quarter of 2024 to achieve profitable growth. The company expects to incur about $25 million to $35 million associated with the restructuring in the last three months of 2023. Earlier this year, Twilio cut 17% of its staff and closed some of its offices.

Persons: Chris Helgren, Twilio, Tanya Jain, Krishna Chandra Organizations: REUTERS, Twilio, Tech, Spotify, Microsoft, Thomson Locations: Toronto , Ontario, Canada, San Francisco, Bengaluru

☆ Twilio lays off 5% of employees in unit activists want to divest
▼ + stars: | 2023-12-04 | by ( Rohan Goswami | In Rohangoswamicnbc | ) www.cnbc.com time to read: +3 min

Jeff Lawson, chief executive officer of Twilio Inc., during the Singapore FinTech Festival in Singapore, on Friday, Nov. 17, 2023. Software provider Twilio said Monday it would lay off roughly 5% of its workforce citing underachievement in the growth of a unit that activist investors have targeted. The cuts will strike deepest in Twilio's Data and Applications unit, the same unit activist investors at Legion Partners and Anson Funds are pushing Twilio CEO Jeff Lawson to divest. Lawson said in his letter that Twilio will also change how it sells its Flex digital engagement product. Anson and Legion have pushed Twilio to sell the Data & Applications unit, if not the whole company.

Persons: Jeff Lawson, Twilio, Anson, Legion, Lawson, hasn't Organizations: Twilio Inc, Singapore FinTech Festival, underachievement, Legion Partners, Anson Funds, CNBC, Securities, Exchange Commission, Communications, Legion Locations: Singapore

☆ Tech firms, Wall Street lead job cuts in Corporate America
▼ + stars: | 2023-12-04 | by ( ) www.reuters.com time to read: +9 min

TECHNOLOGY, MEDIA AND TELECOM SECTORMeta Platforms (META.O):The Facebook-parent said it would cut 10,000 jobs, just four months after it let go 11,000 employees. read moreMicrosoft Corp (MSFT.O):The U.S. tech giant said it would cut 10,000 jobs by the end of the third quarter of fiscal 2023. The company laid off under 1,000 employees across several divisions in October, Axios reported, citing a source. Workday (WDAY.O):The software company will cut roughly 500 jobs, or 3% of its workforce, citing a challenging macroeconomic environment. Morgan Stanley (MS.N):The Wall Street powerhouse was planning to cut about 3,000 jobs in the second quarter ended June 30, Reuters reported in May.

Persons: Brendan McDermid, Goldman Sachs, Axios, Pat Gelsinger, Elon Musk, Morgan Stanley, Lazard, Coinbase, cryptocurrencies, Phillips, Johnson, Joseph Wolk, Deborah Sophia, Akash Sriram, Granth Vanaik, Eva Mathews, Yuvraj Malik, Sourasis Bose, Priyamvada, Tiyashi Datta, Manya Saini, Jaspreet Singh, Maju Samuel, Sriraj Kalluvila, Pooja Desai Organizations: REUTERS, TELECOM, Meta, Facebook, IBM Corp, Spotify Technology SA, Spotify, Microsoft Corp, Intel Corp, Reuters, New York Times, Elon, Cisco Systems, HP, Rivian, Match, Dell Technologies, Technologies, U.S . Central Intelligence Agency, Goldman Sachs, Wall, Citigroup, Bloomberg News, BlackRock, Bed, Dow, Johnson, 3M, Thomson Locations: New, Wall, U.S, York, New Jersey, Bengaluru

☆ Cathie Wood’s Innovation ETF is up more than 30% in November, on pace for its best month ever
▼ + stars: | 2023-11-30 | by ( Yun Li | ) www.cnbc.com time to read: +1 min

Cathie Wood, CEO of Ark Invest, speaks during an interview on CNBC on the floor of the New York Stock Exchange on Feb. 27, 2023. Wood's flagship Ark Innovation ETF (ARKK) has rallied 32% this month, on pace to score its strongest month ever since its inception in 2014. The fund rebounded dramatically from three straight months of losses, pushing 2023 gains to 48%. Cathie Wood is about to notch her best month ever as her holdings of innovative technology stocks roared back from steep losses amid declining Treasury yields in November. Driving the innovation fund higher this month have been biotech names CRISPR Therapeutics and Twist Bioscience , along with Roku , Coinbase , Block and Shopify , which are all up at least 50%.

Persons: Cathie Wood, ARKK, Wood Organizations: Ark Invest, CNBC, New York Stock Exchange, Innovation, CRISPR Therapeutics, Twist, Ark, CNBC PRO Locations: outflows

☆ Activist fund Anson takes Twilio stake, urges board to sell
▼ + stars: | 2023-11-28 | by ( Rohan Goswami | In Rohangoswamicnbc | ) www.cnbc.com time to read: +2 min

Activist investor Anson Funds has built a stake in Twilio and sent a letter to the enterprise software company's board pushing for the sale of the entire business, a person familiar with the matter told CNBC. The letter to the board urges Twilio to either sell itself or at a minimum, divest its data and applications business, the person familiar said. "Twilio regularly engages with shareholders and appreciates constructive input that furthers our goal of creating sustainable long-term value," a Twilio spokesperson told CNBC in a statement. The continued activist attention caps off a challenging year for Twilio, which makes software that helps businesses engage with their customers. In March, Silver Lake and CPP Investments announced a deal to take survey software company Qualtrics private in a $12.5 billion deal.

Persons: Jeff Lawson, Anson, Twilio, Sagar Gupta, Gupta Organizations: Twilio Inc, New York Stock Exchange, CNBC, Legion Partners, The, Twilio, Communications, Tech, Investments, IBM, Cisco, CNBC PRO Locations: New York, Twilio, Silver

☆ Stocks making the biggest moves midday: PDD Holdings, Micron, Boeing, Twilio and more
▼ + stars: | 2023-11-28 | by ( Michelle Fox | ) www.cnbc.com time to read: +3 min

Check out the companies making the biggest moves midday: PDD Holdings — U.S.-listed shares of the international ecommerce company jumped more than 18% after PDD posted a big earnings and revenue beat . PDD, the parent of Pinduoduo and Temu, reported a whopping 94% year-over-year increase in revenue for its third quarter. Micron Technology — Micron Technology's stock fell nearly 3% even after the memory chipmaker boosted its revenue guidance for its fiscal first-quarter. Twilio — The enterprise software stock jumped nearly 4% after CNBC reported activist investor Anson Funds has built a stake in Twilio. U.S. Steel — Shares added 1.7% in midday trading.

Persons: PDD, Ken Herbert, Twilio, Anson, Crocs, Raymond James, it's, CNBC's David Faber, Ogsiveo, Dow, Carlyle, Jefferies, nLight, Alex Harring, Samantha Subin, Lisa Han, Spencer Kimball, Jesse Pound Organizations: PDD Holdings —, Micron Technology, Micron, Boeing —, RBC Capital Markets, CNBC, . Steel, Steel, U.S . Steel, SpringWorks Therapeutics, Food and Drug Administration, Therapeutics, Carlyle, Dow Jones Indices, underperform Locations: Ireland, China, Twilio, Cleveland, United States

☆ After strong e-commerce sales during Black Friday, Jim Cramer explains how new technology enables success of smaller businesses
▼ + stars: | 2023-11-27 | by ( Julie Coleman | ) www.cnbc.com time to read: +1 min

CNBC's Jim Cramer on Monday lauded the success of e-commerce merchants during Black Friday, suggesting that new technology and online services has helped small and medium-sized businesses turn profits. Cramer cited data from Shopify President Harley Finkelstein, who said the e-commerce platform saw $4.1 billion in sales on Black Friday, up 22% from last year. Shopify helps merchants build online stores, offering a variety of services, including shipping and inventory management, for around $39 per month. Owners are are empowered by new, fairly accessible tools that help them succeed despite an economy burdened by the Federal Reserve's rate hikes, Cramer said. There are a number of companies that allow small businesses compete with larger ones by offering services at reasonable prices, such as website designer Wix.com , Cramer said.

Persons: CNBC's Jim Cramer, Cramer, Harley Finkelstein, Wix.com, Twilio Organizations: Federal, Intuit, Social Locations: Black

☆ How Twilio is using AI to help businesses understand their customers and deliver tailored experiences
▼ + stars: | 2023-11-20 | by ( Sponsor Post | Created Twilio With Insider Studios | ) www.businessinsider.com time to read: +6 min

Unlocking the potential of every customer in real time doesn't start with better campaigns, better agents, or better tools, but with better data. Creating a perfect circle of data and communicationsCustomer and engagement data together provides far better intelligence models and ROI than common customer data alone. This flywheel generates better engagement, increases loyalty, and consistently delivers better business outcomes. By helping companies understand customers on a profound level, CustomerAI deepens customer interactions and helps foster genuine relationships. Learn more about how CustomerAI can help you maximize customer engagement, loyalty, and revenue.

Persons: they're, CustomerAI Organizations: Insider Studios Locations: Twilio

☆ We're focused on our customers, not other big tech competitors: Twilio CEO
▼ + stars: | 2023-11-16 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailWe're focused on our customers, not other big tech competitors: Twilio CEOJeff Lawson of Twilio discusses the company's strategy of utilizing generative AI to transform customer communications and explains why he is not worried about increasing competition in the space.

Persons: We're, Jeff Lawson, Twilio

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