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AdvertisementThe average annual salary for a customer service rep in the US is $34,000 - $46,000, according to Glassdoor. Sutton believes the influx of Gen Z and millennial workers is mostly due to remote work becoming the norm. The mental health tollBut while such remote jobs are often portrayed as relatively stress-free, the reality is much more complex. Almost 50% also said an "unfriendly support agent" was what they found frustrating about a negative customer service experience. Sutton started posting on TikTok because she saw "an opportunity to shed light on the realities of customer service."
Persons: , Dave Hoekstra, Jason Saltzman, Gen, Saltzman, Gabrielle Judge, Judge, Glassdoor, Gen Zers, Hoekstra, Brittany Betts, Daineshe Sutton, Sutton, Z, Zoomers Organizations: Service, Business, Technologies, Disney
Rizz, an AI-powered app that generates pickup lines and responses, now has a "Decode" feature that analyzes screenshots from your conversations. AdvertisementThe "Decode" feature often recommends meeting up. That limits the effectiveness of the "Decode" feature and suggestions for how to respond. Gemini has the option to upload screenshots so it provided the most similar type of service, but it was more thorough and offered a deeper analysis with action items. Character.AI doesn't offer the ability to upload screenshots, so instead I came up with an imaginary scenario and asked it how to respond.
Persons: , Rizz, Roman Khaves, Khaves, I've, Rizz Khaves, hasn't, aren't, chatbot, Gemini Organizations: Service, Business
Read preview​​This as-told-to essay is based on a transcribed conversation with Sue Campbell, 58, about relocating to China for work. I was often the liaison between international clients and the team in China, helping everyone understand each other better. Employees in China were very conscious of their place in the company hierarchyHierarchies were very apparent in Chinese work culture. In China, people seemed to take pride in their work and I think they didn't want to make themselves look bad. If anybody has the chance to work in Asia, I'd recommend it.
Persons: , Sue Campbell, Louis Vuitton, I'd, who'd, KIND2 Organizations: Service, Louis, Business, consultancy's, Employees Locations: China, Hong Kong, Asia, Shanghai, Australia, consultancy's Asia
AdvertisementIn a joint interview, the two discuss what it was like making "Firebrand," from working with Law's decaying-body perfume to the movie's unexpectedly "hilarious" sex scenes. Jude Law and Alicia Vikander in "Firebrand." Jude: I use it quite a lot because, as Alicia said, it's a really good way of... You've got to step into these characters every day. There are a lot of frankly kind of gross sex scenes that really drive home just the unbalanced, fraught nature of Henry and Katherine's relationship. Jude Law and Alicia Vikander in "Firebrand."
Persons: Jude Law, Count Alexei Alexandrovich Karenin, Joe Wright's, Anna Karenina, Alicia Vikander, , Oscar, Kitty, Karim Aïnouz's, King Henry VIII's, Katherine Parr, Parr, Anne Boleyn, she's, Karim, Law, Katherine, Larry Horricks Jude, Alicia, Jude, I'd, Joe Wright, it's, You've, Henry, that's, Larry Horricks, I've, would've, there's, Everyone's, Vikander, Ripley, Irma Vep, you'll, Raff, Monica Schipper, John Nacion, WireImage Jude, Glen Powell, It's Organizations: Business, Law, Netflix Locations: South Africa
An airplane encounterAmy and Mike met on March 23, 2006, on an airplane about to depart Los Angeles International Airport. But then Mike apologized – half jokingly, half sincere – for ruining Amy’s flight. First in the coffee line, and later as they walked through the airport, Amy and Mike continued chatting. Mike didn’t want Amy to leave, but Amy wasn’t going to abandon a great career opportunity. Later this year, Amy and Mike hope to take their kids to Japan – an 11 hour plus flight from LAX.
Persons: Amy Osmun, she’d, Mike Gilberstadt, They’d, Amy, Mike, , , wasn’t, Mike couldn’t, dietician, She’d, sauntering, Mike —, , Mike –, Mike’s, I’d, he’d, Amy marveled, Mike didn’t, Amy wasn’t, ” He’s, Amy Gilberstadt “, Valentine, Amy Gilberstadt, ” Amy, “ I’d, I’ve, I’m, “ You’re, Barbies, ‘ I’ve, ” “, Amy’s, “ We’re, they're, Kelli Gase, they’ve Organizations: CNN, CNN Travel, Los Angeles International Airport, California State University, Amsterdam Schipol Airport, LAX, Scotland, TiVo, . Locations: Amsterdam’s, Scotland, Greece, Southern California, Amsterdam, California, Mike’s, Orange County, San Diego, Venice, Italy, Ireland, Hong Kong, India, Japan, China, Australia, New Zealand, Tahiti, United Kingdom, Alaska, Vermont
It's hard to make the meaningful connections you need to succeed at work. Four quick questions can change that, says organizational psychologist Richard Davis, who's spent almost two decades advising CEOs and clients ranging from the National Basketball Association to outerwear giant Canada Goose. "There are thousands and thousands of factors that you can boil down into five main traits of a person. You can unveil those personality traits by asking someone these four questions, Davis wrote in his book "Good Judgment," which published last week:Who was an early influencer of yours? "Doing some self reflection on the personality blueprint that I described is really, really helpful in order to actually characterize other people in the same way," says Davis.
Persons: Richard Davis, who's, Davis, There's Organizations: National Basketball Association, CNBC, Society of Human Resource Management
"Influencer marketing is so personal, it's about the creator," Jenkins said. Several industry experts, including creators, have said this is because brands routinely pay creators of color less than their white counterparts on collaborations. AdvertisementSome companies like Pandora, however, have earned reputations among creators of color for fair compensation, prompting them to develop long-term partnerships spanning years. We also give the creator creative latitude whenever we can and let them co-create the concept based on what is authentic to their experience." "We usually know going into a negotiation where it's going to start and where it's going to end up."
Persons: Inclusivity isn't, Nikki Jenkins, She's, it's, Jenkins, Brandon Shi, They've, Google's, Ava Donaldson, Nneya Richards, she's, Donaldson, We're, we're, Pandora, lowballs, Leah Walker, Walker Organizations: Service, Business, Pandora, Adobe, Google, Heritage
The share of remote work opportunities for high-wage earners might have fallen from its peak in 2022, but there are still dozens of flexible jobs with salaries in the six-figure range in high demand. Popular job search site Indeed saw a 40% increase in remote job openings between March 2023 and March 2024. Several roles with a high volume of job listings offer salaries over $100,000, including real estate analyst and telemedicine physician. The most in-demand, six-figure remote jobs companies are hiring for include roles in tech, sales and marketing, according to new research from FlexJobs. To make your remote job application stand out — regardless of the time of the year — Spencer recommends networking with employees at your target list of companies.
Persons: FlexJobs, Keith Spencer, Spencer, — Spencer Organizations: CNBC
Here are a few other tips from career experts for new grads to consider. Your field might also have all sorts of professional associations — for examples, in accounting there's the American Accounting Association; in dentistry there's the National Dental Association. "And that is such a great way to grow your skills and your network and your reputation," says career coach Phoebe Gavin. Some of these associations may have job boards, but they're also a great way to meet people who could open those kinds of doors down the line. Both those clubs you were in and the professional associations offer good opportunities to contact people for informational interviews.
Persons: you've, Gorick Ng, Phoebe Gavin, It's, they're, Gavin, I'm Organizations: National Center for Education Statistics, Harvard, American Accounting Association, National Dental Association
The first three seasons of "Bridgerton" and spin-off "Queen Charlotte" show have produced 25 main couples. Kanthony and Queen Charlotte and King George are some of the show's most popular couples. Business Insider ranked the show's couples based on chemistry. Advertisement"Bridgerton" and its spin-off series, "Queen Charlotte," are filled with romances, but only a few couples have great chemistry. Every season of "Bridgerton" focuses on one main couple — Daphne and Simon in season one, Kate and Anthony in season two, and Queen Charlotte and King George in the "Queen Charlotte: A Bridgerton Story" spin-off.
Persons: Charlotte, Queen Charlotte, King George, , Daphne, Simon, Kate, Anthony, Reynolds, Eloise, Theo Organizations: Business, Service
Emily Blunt said she has "absolutely" felt sick having to kiss some of her male costars on set. Blunt didn't mention anyone specifically but joked she could have chemistry "with a water bottle." AdvertisementEmily Blunt said she hasn't enjoyed having to kiss some of her male co-stars during her career, but she knows how to build chemistry for a romantic scene. Related storiesBut when Stern asked the actor if she'd ever felt "sick" having to kiss some of her male costars, Blunt told the podcast per People: "Absolutely, absolutely. Blunt also said she hasn't always liked her costars, but audiences wouldn't be able to pick up on that.
Persons: Emily Blunt, Blunt, , hasn't, Howard Stern, Guy, Jody, Ryan Gosling's, Colt, Tom Cruise, Dwayne, Johnson, Matt Damon, Tom Hanks, Stern, she'd, costars, I've, wouldn't, haven't, Kirsten Dunst, Anne Hathaway Organizations: Service, Sirius, Hollywood Locations: British
Major breakthroughs with China’s toughest critics will be hard to come by unless Xi is ready to make surprise concessions. And the trip could instead serve to underscore divisions – not only between Europe and China – but those within Europe that could play to China’s favor, analysts say. Chinese President Xi Jinping and French President Emmanuel Macron visit a garden in Guangdong during Macron's state visit to China last April. Putin has said he plans to visit China this month, according to Russian state media. Xi may also look to highlight Chinese investments in both Belgrade and Budapest in a message to the rest of Europe.
Persons: Xi Jinping, Andrea Bocelli, , Xi, China –, , Noah Barkin, Hungary –, Ursula von der Leyen, Emmanuel Macron, Von der Leyen, Olaf Scholz, Chong Ja Ian, , Chong, Jacques Witt, China’s, Macron, Russia …, Wang Yiwei, Vladimir Putin, Putin, Aleksandar Vučić, Viktor Orban – Organizations: CNN, European Union, Ukraine, German Marshall Fund of, EU, , National University of Singapore, Getty, Beijing’s Renmin University, NATO, Reuters, EV Locations: China, Italy, France, Germany, United Kingdom, Russia, “ China, Europe, Berlin, United States, Serbia, Hungary, Beijing, Paris, “ France, North America, Guangdong, Ukraine, Switzerland, Barkin, , Belgrade, Budapest, Balkans, Balkan
NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. In 2021, he applied to Meta after learning about the company's "crazy" pay packages on tech forums. It got him a $500,000 senior software engineer role at Meta and offers from TikTok and LinkedIn at the same time. The résumé Pandey has been updating since graduating from university in 2017. Personal brand projects: "Your personal brand is now more and more important," he said.
Persons: Hemant Pandey, Pandey, , Hemant, Tesla, résumé Pandey, Quynh Mai, Mai, Dua Organizations: Service, Amazon, SAP, Meta, TikTok, LinkedIn, Google, TED Locations: India, California, Salesforce, Dua, Zurich
Taylor Swift is not known to bite the hand that feeds her. Taylor Swift built her brand as a friendly and relatable pop starA young fan exchanges friendship bracelets with Taylor Swift during The Eras Tour" in Sao Paulo, Brazil. But nearly two decades into her career, the business of Being Taylor Swift has become a billion-dollar industry whose parasocial peanut gallery has grown in size to match. With 'The Tortured Poets Department,' Swift is telling fans they don't actually know herTaylor Swift greeting fans at the 2019 VMAs. John Shearer/Getty Images"The Tortured Poets Department" allows a peek into the inner turmoil of Being Taylor Swift, with all the attention, venom, and possessiveness she attracts.
Persons: Taylor Swift, Swift, Taylor, Little, that's, fame's downsides, Kanye, John Shearer, Matty Healy, Joe Alwyn, Healy, who'd, Swifties, Healy didn't, she's, Swift — Organizations: Recording Academy, Poets Department, Marvel, Department, Spice Locations: Sao Paulo, Brazil
One common type of good boss really sticks out from the rest, says workplace culture expert Tom Gimbel: the people person. Traditionally, good bosses have skills in areas like time management, constructive criticism and simply being able to help co-workers through day-to-day tasks. "The more authentic you are, the more people are going to connect with you and enjoy your company," Gimbel tells CNBC Make It. Here's how you, too, can become a "people person" at work, experts say. Sharing stories with the people around you shows that you want to build a relationship with them, and reminds them that they can "laugh a little bit and enjoy our work," Gimbel adds.
Persons: Tom Gimbel, Michael Scott, NBC's, Ava Coleman, ABC's, Abbott, Gimbel, levity, Bonnie Low, Kramen, they're Organizations: LaSalle Network, CNBC Locations: Chicago
Nada Noaman became a C-Suite leader at The Estée Lauder Companies just weeks after learning she was pregnant with her first child. When Nada Noaman landed her dream C-suite job at The Estée Lauder Cos. just hours after finding out she was pregnant, she felt unbridled joy — and panic. Nada Noaman at a baby shower her co-workers threw for her right before she went on maternity leave in December 2022. Estée Lauder offers full-time corporate employees in the U.S. up to 20 weeks of paid parental leave at their normal pay. "Having a solid support system at work and having a clear game plan months ahead of time made all the difference."
Persons: Nada Noaman, Lauder, Lauder Cos, , Noaman, Estée, didn't, , Michael Smith, Estèe, Estée Lauder, Smith, Noaman's, Estèe Lauder, Nada Organizations: Lauder Companies, U.S Locations: New York, Los Angeles, U.S
Read previewAfter 10 hours of talking with DAN — ChatGPT's dark, rule-breaking alter ego, Ash was "crushing" on him. AdvertisementWhen she asked DAN to call her a "bad girl," she was "genuinely surprised" that it did. Another user named Nicole, for example, asked DAN to act like her boyfriend while her real-life one was out of town. Around 16% of young women confirmed flirting with a chatbot, while 13.4% said they had formed a friendship with one. "The more authentic and human AI can sound, the greater the possibility of a human developing feelings for it," she said.
Persons: , DAN —, Ash, DAN, Hitler, Ash isn't, Dido, She's, Nicole, cussed, Dan, It's, we're, I'm, Sanam Hafeez, Dr, Daniel Weiner, Weiner, Siri Organizations: Service, Business, Services, Digital Psychiatry, Jersey Shore University Medical Center, Hackensack Meridian School of Medicine, AIs Locations: DAN
However, virtual dating can't replace the chemistry and spark of an in-person meeting. Carlotta Cattelani, the UK country manager at the dating app Fruitz, told BI that meeting virtually makes dates more accessible. AdvertisementA virtual date is a less formal chance to see if your match is searching for the same things you are, Cattelani said. She warns that speaking virtually cannot entirely replace meeting someone in person, so FaceTime dates should be used sparingly. It's easier to be "catfished" on social media, she said, because virtual dates cannot replace the chemistry, body language, and eye contact you might experience in real life.
Persons: Gen Zers, , Z, Tina Wilson, Zers, Wilson, takeout, they're, Eunice, They're, you've, I've, Baker, I'm, Carlotta Cattelani, Cattelani, it's, Sebastian Garrido, Carrie Berk, Berk Organizations: Service, Business, BI Locations: Toronto
However, during the PIP, I was diagnosed with ADHD, which I think explains why I sometimes struggled at work. The PIP meeting was the first time my employer formally stated expectations and standards. I didn't want it to seem like I didn't know anything. I didn't know what they expected me to know. AdvertisementADHD medication is helping me focusThe ADHD medication is helping a lot.
Persons: , She'd, I'd, didn't, I've, hadn't, that's, We're, It's, I'm Organizations: Service, Business
However, during the PIP, I was diagnosed with ADHD, which I think explains why I sometimes struggled at work. I survived my PIP, but a coworker didn'tTwo of us were placed on a PIP at the same time — the two new people. The PIP meeting was the first time my employer formally stated expectations and standards. I didn't want it to seem like I didn't know anything. I didn't know what they expected me to know.
Persons: She'd, , I'd, didn't, I've, hadn't, that's, We're, It's, I'm Organizations: Business
Research has consistently shown that being liked at work can positively influence your career advancement, from negotiating a raise to landing a promotion. Gaining a colleague's respect or making work friends isn't a privilege reserved for high performers, says Juliette Han, a Harvard-trained neuroscientist and adjunct professor at Columbia Business School. According to Han, there's one "cheat code" highly successful people use to form stronger bonds with people at work: They find common ground with the people they work with. "You want to have a clear, open dialogue with the people you work with to show that you listen to and respect their preferences," Han explains. Praising someone on a presentation well done, their work ethic or a skill they've mastered "can go a long way," says Han.
Persons: isn't, Juliette Han, Han Organizations: Research, Harvard, Columbia Business School, Harvard Medical, CNBC
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewAt only 24, I walked down the aisle knowing I was not only gaining a husband but also two teenage stepsons. Related storiesNavigating new family dynamics, especially with teens led to more than a few awkward moments. I knew that teenage boys as a population could be persuaded into many things through food, so I started there. Even if they did not wholly accept the new marriage, my family and friends fully embraced my stepsons.
Persons: , Regina George Organizations: Service, Business
Before the war, having a young woman in charge of an all-male Ukrainian military unit might have given the troops pause. She works in a repair department of the Ukrainian Railways in the Poltava region. With women making up 40% of Ukrainian Railways’ employees, she is likely not the only one. Halyna Shevchenko, left, is among the Ukrainian women stepping up during the war to do what have traditionally been seen as "men's jobs." The company has also started training women to be boiler operators – a job women didn’t tend to do before the war.
Persons: Oksana Rubanyak’s, Rubanyak, It’s, , , Halyna Shevchenko, Shevchenko, Natalia Teryakhina, didn’t Organizations: CNN —, CNN, Armed Forces of, , National Bank of Ukraine, Ukrainian Railways, Department of Information, Public Strategic Communications Locations: Ukrainian, Ukraine, Russia, Armed Forces of Ukraine, Bakhmut, , Poltava
CNN —A clinical trial’s encouraging results won US Food and Drug Administration breakthrough therapy status for an LSD formulation to treat generalized anxiety disorder, Mind Medicine Inc. announced Thursday. Generalized anxiety order is characterized by excessive, ongoing thoughts that are difficult to control and interfere with day-to-day activities. Anxiety is one of the most common mental disorders in the US, according to the Anxiety and Depression Association of America. The MM120 study, however, was accomplished without the use of psychotherapy during the session. So that’s a critical difference.”Most adverse effects in the study were rated as mild to moderate by participants, occurring mostly on the day of the study, Karlin said.
Persons: , , Daniel Karlin, MindMed’s MM120, ” Karlin, buspirone —, Karlin, David Nutt, Nutt, Dr, Gabriella Gobbi, Timothy Leary, Richard Alpert, Eddie Adams, Leary, Richard Nixon Organizations: CNN, US Food and Drug Administration, Medicine Inc, Tufts University School of Medicine, FDA, Depression Association of America, Unit, Imperial College London’s, McGill University Health Centre, Canada, Therapeutics, Mental Health, Harvard University, Harvard, League for Spiritual, Woodstock Locations: Boston, United States, Montreal, New York, Vietnam
She says one of her favorite questions to ask in job interviews is all about what the team looks like. And maybe most importantly, how is the hiring manager talking about the vacancy? A desperate hiring manager might not be as invested in your long-term career growth, at least not at first. A hiring manager should be able to discuss what that looks like, whether there's access to mentoring opportunities, internal courses, tuition reimbursement or other ways to nurture talent. Lastly, Howell says she keeps a pulse on her rapport with the hiring manager.
Persons: Chanelle Howell, who's, Goldman Sachs, Howell, you'll Organizations: Bridgewater Associates, CNBC Locations: New York City
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