Tesla dealt with up to 2,000 cases a week amid concerns over driving ranges, per Reuters reported.
Citing sources, Reuters reported that Tesla set up a secret unit to shut down customer complaints.
The diversion team was expected to close around 750 complaints cases a week, the report said.
Tesla was dealing with up to 2,000 complaints cases a week from customers over issues around driving range after it set up a secret team to shut down complaints, Reuters reported as part of an investigation.
The app update led complaints about range to be sent to a secret team in Nevada, known as the diversion team.
Persons:
Tesla
Organizations:
Reuters, Morning, Elon Musk's EV, EV
Locations:
Nevada