AMSTERDAM, Netherlands — Major banks and fintech companies claim to be piling into generative artificial intelligence as the hype surrounding the buzzy technology shows no signs of fizzling out — but there are lingering fears about potential pitfalls and risks. Chalapathy Neti, head of AI at global bank messaging network Swift, described the progress made with ChatGPT and GPT-4 as "mind-boggling." The Netherlands' ABN Amro is one banking giant that's piloting the use of generative AI in its processes. It's also using it to help its employees gather data on customers to assist with answering queries and avoid repetitive questions. Indeed, the banks appeared unanimous in their hesitation to roll out ChatGPT-like tools to customer-facing scenarios.

---

Persons: Vreugdenhil, It's, Mariana Gomez de Organizations: ABN Amro, ABN, Mariana Gomez de la Villa, ING Bank Locations: Warsaw, Poland, AMSTERDAM, Netherlands, Amsterdam