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Dara Khosrowshahi, CEO of Uber, drove and delivered for Uber Eats in 2022Dara Khosrowshahi is the CEO of Uber. TASOS KATOPODIS/Getty ImagesUber CEO Dara Khosrowshahi spent time picking up shifts as an Uber Eats delivery driver on an e-bike and an Uber driver for a spell in 2022. While making deliveries on an e-bike, he encountered "tip-baiting," where customers offer a big tip but reduce it on delivery. "We didn't take pride in the driver product because very few of us drove," he said. It is a point of pride for employees now — when they drive they get a little badge on their corporate profile."
Persons: Dara Khosrowshahi, Uber, TASOS KATOPODIS, Dave K, Khosrowshahi Organizations: Tesla, Wall Street Journal Locations: San Francisco
AdvertisementA $20 million six-bedroom seaside mansion sold in Puerto Rico this month. The 14,000-square-foot home is the most expensive property sold in Puerto Rico this year. A sprawling six-bedroom mansion has become the most expensive property sold in Puerto Rico this year. Blanca Hebe Lopez Pierluisi, boss of Corcoran Puerto Rico, the real estate agency that represented the buyer of the $20 million mansion, told Business Insider via email that Puerto Rico has "seen an incredible boom in real estate during these last five years as well as numerous new development projects that speak to the healthy demand across the island." "This record-breaking sale is a strong indicator that the real estate market in Puerto Rico is thriving and resilient," she added.
Persons: It's, Shou Zi Chew, , Mainlanders, Blanca Hebe Lopez Pierluisi, Corcoran Organizations: Ritz Carlton Reserve, Puerto Rico —, Reuters, Puerto Locations: Puerto Rico, Dorado, San Juan, Singapore, Puerto, Corcoran Puerto Rico
AdvertisementIndependent luxury brands face pressure to sell or seek investment amid the market downturn. It's a decision some independent luxury brands are confronting amid an industry-wide downturn. Even the biggest and most successful independent brands with cult followings are under pressure. Seize the moment or risk failureEscribano said there's been an uptick of independent brands seeking investors as a survival strategy. For independent brands, Escribano said, the thought process is "either we make it today or we're not here tomorrow."
Persons: It's, Simon Porte Jacquemus, Figaro, Gigi Hadid, Stephane Cardinale, Corbis, Jacqumeus, Blanca Zugaza Escribano, Escribano, there's, Kate Middleton, Dion Lee, Taylor Swift, Mara Hoffman, Roksanda, Chris Jackson, Milton Pedraza, Le Figaro, Jaquemus, Montaigne, Pedraza, Jacquemus, Kering, Valentino, Marc Piasecki Organizations: Fashion, Business, The Brand Group, Luxury Institute, Olympics, Burberry, Brands Locations: Soho , New York City, French, Serbian, Paris
AdvertisementMarc Farrell became Starbucks' youngest vice president at the age of 33. He left to launch his rum brand, Ten To One, which counts Howard Schultz as an investor. AdvertisementMarc Farrell left behind his role as Starbucks' youngest VP to launch his own rum brand. On the surface, a global coffee giant, and an up-and-coming rum brand don't seem to have much in common. Don't wait until the product is perfectAt Starbucks, Farrell was he was very well paid and great colleagues and mentors.
Persons: Marc Farrell, Farrell, Howard Schultz, Jack Sparrow, Marc, Kwesi Farrell, Gabrielle Wesley, Schultz, Ciara Organizations: Starbucks, Mars, Harvard Business, Michelin Locations: Trinidad and Tobago, Mars Wrigley, America, Caribbean, Seattle, Trinidad, Korean, New York City
But now it appears that some luxury brands have forgotten that aim. Dukas/Getty ImagesRay of Buttermilk said that some luxury brands have been hesitant to explore collaborations as a means of engaging Gen Z consumers because they fear losing their luxury allure. The future is vintageLuxury players might be kicking themselves for alienating Gen Z consumers, but Gen Zers never forgot about luxury. But secondhand's success isn't bad news for primary luxury brands, Escribano said. Bar certain luxury products like Hermès Birkins handbags, secondhand luxury is by and large cheaper and retains a level of exclusivity, she said.
Persons: Bain, Louis Vuitton, Z, Gen Z, There's, Claudia D'Arpizio, Blanca Zugaza Escribano, Gen, D'Arpizio, LVMH, Prada, Sabrina Carpenter, Marleen Moise, Getty, Jamie Ray, Escribano, Gen Z's, Thomaï, They've, Gen Zers, Z's Organizations: Louis, Prada, Bain & Company, Industry, Bain, Business, NYU's Stern School, Gen Locations: Hermès
AdvertisementBurberry's CEO Joshua Schulman says the brand is undergoing an urgent "course correct." The strategy aim comes as the luxury brand reports revenue plummeted 22% in its interim results. Things have gone from bad to worse at Burberry, the beleaguered British luxury brand. Dubbing the strategic shift "Burberry Forward," the market has responded positively, with shares rising 14% in early trading on Thursday. Cara Delevigne is a longtime Burberry brand ambassador and stars in one of its new campaigns.
Persons: Joshua Schulman, Burberry, Schulman, Jelena Sokolova, I've, Louis Vuitton, Cara Delevigne, Lexie Moreland, Barry Keoghan, Jonathan Akeroyd Organizations: Burberry, Morningstar, Getty, British, Moncler Locations: British, WWD, China
Classic luxury, which Ralph Lauren encapsulates, is resonating with Chinese consumers. "I've said it before but it bears repeating in a volatile environment, Ralph Lauren is firmly on offense," Patrice Louvet, the CEO of Ralph Lauren, said on a conference call with analysts on Thursday. Ralph Lauren classics like Polo shirts and cable-knit sweaters are a hit with Chinese consumers. Ralph Lauren targets Chinese consumers in six key cities and on local Chinese social media platforms. Sebastian Ng/SOPA Images/LightRocket via Getty ImagesWith its brick-and-mortar stores, Ralph Lauren has prospered by doing more with less.
Persons: Ralph Lauren, , Ralph Lauren's, I've, Patrice Louvet, Xi Jinping's, Neil Saunders, Edward Berthelot, Martin, Louvet, Ralph Lauren doesn't, Zers, Sebastian Ng, Olivia Plotnick, Roll, Donald Trump's, It's Organizations: Service, New, GlobalData, McKinsey, Getty, Wai, China Locations: Asia, China, New York City, China China, Tokyo, Seoul, Shanghai, Milan, China —, Beijing, Chengdu
Luxury brands face uncertainty after Donald Trump won the US presidential election. His victory spells trouble for the sector's hopes of a comeback in China. AdvertisementAmerica has elected a new president, paving an uncertain future for luxury brands looking to boost sales in China. Tariffs further complicate luxury's China issuesChina has been a reliable cash cow for luxury brands for decades. AdvertisementNationalism's rise doesn't play well for luxuryTrump's return to the White House is a signal of a wider issue facing luxury brands — rising nationalism.
Persons: Donald Trump, , Trump, Jelena Sokolova, Martin Roll, they'll, Cheng Xin, Gary Ng, Ng, Daniel Langer, Justin Sullivan, It's Organizations: Service, America, Beijing, Morningstar, Trump, McKinsey, Pepperdine University Locations: China, outflows, Russia, Europe
Business Insider spoke to three residency and citizenship consultancies about what they heard in the 48 hours after the election was called. Advertisement"Americans normally will take an average of three weeks to four weeks to review the documents before signing anything," Arton said. This time, it's different: "They're signing it the same day." While demand has risen steadily, Galst said clients' tone this week took on particular urgency — they're no longer just shopping around for options. "In the last 24 hours, I've heard real urgency," Galst said.
Persons: , Donald Trump readies, They've, Steve Ballmer, Armand Arton, He's, Arton, they're, Partners Judi Galst, Galst, I've, it's, Pela Terra Organizations: Democratic, Service, White, Business, Arton, Henley, Partners, Henley & Partners, US Nationals, Gaza, Hamas Locations: Montreal, New York, Connecticut, California, London, Palestinian, Portugal, Caribbean, Ireland, Germany, Austria, Poland, Florida, American, Europe
Dubbed La Dolce Vita, the new Orient Express trains will start operating in Spring 2025. Travel agent Julia Carter, founder of the luxury travel agency Craft Travel, said unique experiences are higher on the priority list of wealthy vacationers than ever. Itineraries on La Dolce Vita Orient Express start at $3,800 for a one-night stay. Courtesy of Orient Express ItalyUnlike cruise travel, luxury train travel is also more exclusive, another top priority among wealthy travelers. "People want the luxury of space and privacy," Craft, the luxury travel agent, said.
Persons: Vita, , Amrita Banta, Julia Carter, Carter, Georges Nagelmackers, Agatha Christie, Dame Judi Dench, Kenneth Branagh, Buyenlarge, Samy Ghachem, La Dolce, COVID, let's, Ghachem, it's Organizations: Orient Express, Service, Research, Strategy, McKinsey & Company, Craft Travel, Orient, The Orient Express, Dolce Vita, Dolce Vita Orient Locations: Italy, China, Singapore, Thailand, Japan, Belgian, Paris, Istanbul, Sicily, Asia, Africa, Orient Express Italy
Luxury sales in Japan surged due to a weakened yen and increased tourist spending. Brands like Hermès are thriving there by aligning with Japanese values of subtlety and quality. Rasmus Jurkatam/Getty ImagesBut in Q3, both LVMH and Kering reported a slowdown in luxury spending in Japan. Still, while the tourist spending may have faded somewhat, experts say Japanese consumers are emerging from a frugal era and spending on luxury themselves. But the Japanese aren't just splashing their cash anywhere — a bitter pill for some luxury brands to swallow.
Persons: , Amrita Banta, Kering, Rasmus Jurkatam, Jelena Sokolova, Daniel Langer, Martin Roll, Birkin, Banta, Louis Vuitton, Roll, Langer, " Langer Organizations: Brands, Service, Research, Gucci, Morningstar, Pepperdine University, McKinsey, Prada Locations: Japan, China, India
Almost 50,000 pounds of artisanal cheese were stolen in a sophisticated heist in the UK. AdvertisementOne of the most sophisticated cheese heists in history has left British cheesemakers reeling and facing an uncertain future. Neal's Yard unwittingly delivered the cheese, estimated to be worth about £300,000 ($390,000), to the fraudsters before realizing they were not legitimate buyers. "One of the things that made it so appealing was thinking that we'd see British cheese in a French supermarket." Calver said Neals Yard Dairy's ability to survive the financial loss is critical for the sector.
Persons: , fraudsters, Matt Austin, Ben, we'd, Trethowan, Tom Calver, they've, we've, Ticehurst, Brothers Todd, Maugan, David Lockwood, Calver, Todd Trethowan, Nicholas Saunders, Randolph Hodgson Organizations: Service, BBC News, Metropolitan Police, Business, Westcombe, Neal's Locations: French, British, London, Netherlands, Gouda, Trethowan, cheddar, Covent Garden
This was largely due to the success of its sister brand, Miu Miu. AdvertisementPrada Group is defying the luxury slowdown thanks to its Miu Miu brand. Miu Miu products, like its micro skirt, have a cult following among Gen Z consumers. Related stories"Likewise, Miu Miu would probably not be experiencing this type of growth today if it hadn't been part of a larger group," Bonini added. In a note to clients on Wednesday, Bernstein analyst Luca Solca said that the brand's current trajectory "confirms our view that the market is underappreciating the growth that Miu Miu can generate in the next 12 to 18 months."
Persons: Miu Miu, , Kering, Miuccia Prada, Emily Ratajkowski, Hunter Schafer, Hailey Bieber, Blanca Zugaza Escribano, execs, Andrea Guerra, Prada, Andrea Bonini, Miu, Bonini, Bernstein, Luca Solca Organizations: Prada, Service, Hermès Locations: China
Adidas is getting back on track after Yeezy woes
  + stars: | 2024-10-30 | by ( Maria Noyen | ) www.businessinsider.com   time to read: +4 min
Adidas posted strong third-quarter growth. Operating profit jumped to 598 million euros ($646 million) from 409 million euros ($442 million) the year before. AdvertisementBjørn Gulden, who took over as Adidas CEO in 2023, said the Q3 numbers were evidence that Adidas is "moving in the right direction." Adidas stock dipped slightly on Wednesday but is up 20% since the start of the year, valuing the company at almost 40 billion euros ($43 billion). Related storiesOne of the reasons Adidas is finding success in the increasingly competitive athleisure and footwear industry is through the revival of retro styles such as the Adidas Samba, which was coronated the "It Shoe" of 2023.
Persons: Bjørn Gulden, , Ye, Bjørn, Alexander Hassenstein, Neil Saunders, Gulden, Matthew Quint, Quint Organizations: Adidas, Service, Kanye, Puma, Center, Global Brand Leadership, Columbia Business School, Nike Locations: China
Jane Lauder, beauty magnate Estée Lauder's granddaughter, is leaving the family-run company. Her departure comes after Estée Lauder announced its CEO, Fabrizio Freda, is stepping down. AdvertisementJane Lauder, whose grandmother founded Estée Lauder, is set to depart the company after being seen as a contender for CEO, Business Insider has learned. Before that, she worked in senior leadership positions for brands including Clinique, Origins, and Darphin, which are all owned by Estée Lauder. Aerin Lauder, William Lauder, and Jane Lauder represented the third generation of their family's business.
Persons: Jane Lauder, Estée Lauder's, Estée Lauder, Fabrizio Freda, Lauder, Freda, , Estée, Arnold Jerocki, WWD, Aerin Lauder, William Lauder, Noam Galai, BCRF Lauder isn't, Aerin Lauder Zinterhofer Organizations: Service, Business, Fashion, BI, Estée Lauder Companies Inc, Balmain Beauty Locations: China, Estée
Gen Z is taking the reins on family trips, taking charge of destinations and what hotels to book. But this is increasingly changing, and Gen Zers and adult kids aren't just tagging along on these trips; they're calling the shots and organizing the family vacations themselves. AdvertisementLuxury travel agents say Gen Z isn't holding back with their family vacation requests. Many Gen Z travelers are molding their family vacations off what they see on social media and by what they want to post. AdvertisementWhen the client's kid becomes the clientAs a self-proclaimed "geriatric millennial," Carter has mixed feelings toward the growing influence of Gen Z on luxury family travel.
Persons: Z, , Gen Zers aren't, Julia Carter, Gen Zers, Gen, Carter, IPGGutenbergUKLtd, Diana Hechler, Coppola, Hechler, Kardashian, I've Organizations: Service, Craft Travel, Travel Locations: South Africa, COVID, Belize, Republic of Congo, London, Paris
Billionaires Darwin Deason, Michael Dell, and Tony Pritzker are trying to offload homes right now. It can take a long time for extremely expensive or unique homes to find buyers. AdvertisementBillionaires regularly want to offload their homes, but the housing market can present some unique challenges for the wealthiest home sellers. At least two billionaires have found buyers for their homes this fall. A handful of billionaires, however, have homes they're still trying to sell.
Persons: Darwin Deason, Michael Dell, Tony Pritzker, , Gordon Getty, Getty, Rupert Murdoch's Organizations: Service, of Wings, Media, Fox Corporation, News Corp Locations: Boston, Berkeley, San Francisco, Manhattan, California
The French fashion house is bucking the trend of the luxury industry as competitors like LVMH stutter. Hermès is succeeding while peers struggle because it follows the law of luxury to a tee, analysts say. AdvertisementIf the luxury slump is an epidemic, Hermès is managing to stay immune. The fashion house is reaping the rewards of a long-term strategy and abiding by the fundamental laws of luxury. AdvertisementIn the luxury fashion world, there's a growing belief that "getting attention is everything," Pedraza said.
Persons: Hermès, , LVMH, Kering, Hermès Birkin, Sarah Jacobs, Carole Dupont, Eric du Halgouët, Pietri, Martin, Roll, Milton Pedraza, Pedraza, Hermés Organizations: Service, New York Loan, Business, Investor Relations, Hermès, Finance, McKinsey, Paris Thomson Reuters, Luxury Institute Locations: Asia, Japan, China, Switzerland, Paris, LVMH
New York low-key women's fashion brand Veronica Beard just launched a collaboration with the NFL. On Sunday, the NFL announced a partnership with Veronica Beard, a low-key luxury fashion brand in New York founded in 2010 by sisters-in-law Veronica Miele Beard and Veronica Swanson Beard. AdvertisementMany luxury brands are increasingly courting sports fans as an untapped source of revenue. The luxury fashion industry can't rely on sports to be its saving grace long-termHowever, Pedraza said, not all collaborations reap big rewards. "There's a bit of a lack of innovation on the part of some luxury brands," he said.
Persons: Veronica Beard, , Veronica Miele Beard, Veronica Swanson Beard, Veronica, Dickey Jackets, Renie Anderson, Taylor Swift, Serdari, Swift, LVMH, Bernard Arnault's, Red Bull, Louis Vuitton, Bernard Arnault, Victor Boyko, Milton Pedraza, Pedraza, — Gen Zers, millennials —, they're, Mary Organizations: NFL, Service, Business, NYU's Stern School, Formula, Bloomberg, Paris FC football, Red, Paris Olympics, NBC, Luxury Institute Locations: York, New York
The country's economy is slowing down, and some shoppers are rethinking their luxury purchases. AdvertisementChina, with its sheer population size and once-meteoric economic growth, has been heralded as a reliable cash cow of luxury brands for decades. But the golden days of luxury shopping in China seem to be fading for many luxury brands — though there are exceptions. In 2021, the Asia region, excluding Japan, was responsible for 35% of LVMH's total revenue. It's a similar story at other luxury brands.
Persons: , LVMH, Kering, Hugo Boss, Burberry Organizations: Service, Gucci, Swatch Locations: China, Asia, Japan, Pacific
Why Uniqlo is thriving right now
  + stars: | 2024-10-18 | by ( Maria Noyen | ) www.businessinsider.com   time to read: +7 min
Uniqlo's parent recently reported record earnings for the third year running, bolstered by strong sales at Uniqlo. Uniqlo consumers are diverse in age and disposable income. Uniqlo thinks of itself as a tech companyTadashi Yanai, CEO of Uniqlo and founder of Fast Retailing, once said, "Uniqlo is not a fashion company — it's a technology company." Cristina Arias/Cover/Getty ImagesThat's why Uniqlo releases new collections seasonally, whereas rivals such as Zara produce about 500 new designs weekly. He thinks Uniqlo comes with "a bit of this myth of the Japanese psyche.
Persons: , Zara, Kate Yuille, Uniqlo.com Amrita Banta, Z, Banta, Martin Roll, Uniqlo, Tadashi Yanai, Toray, Yanai, Cristina Arias, Yuille, that's, Koji Watanabe Organizations: Service, Retailing, M, GU, Research, Strategy, McKinsey Locations: Japan, Zara, Hiroshima, Uniqlo, Uniqlo's
Skims CEO Jens Grede compared the Kim Kardashian-fronted brand's successes to Nike in the 1990s. Grede told the FT that, like Nike, Skims "exists at the intersection of culture and commerce." According to Jens Grede, the CEO of Kim Kardashian's shapewear brand, Skims' hero is Nike — though, to be clear, not the Nike of today. AdvertisementKim Kardashian (L), Jens Grede (C), and Emma Grede (R) pose with the Amazon Innovation Award during the 2022 CFDA Fashion Awards. Kim Kardashian describes herself as the face of the Skims brand.
Persons: Jens Grede, Kim Kardashian, Grede, , Kim Kardashian's, Skims, Emma Grede, Kardashian, Jens, Jenner, Khloé Kardashian's, Kylie Jenner's, Dimitrios Kambouris, Isabelle Aleksander, Michael Jordan, Tiger Woods, Roger Federer, Aleksander, Matthew Quint, Kim, Quint, Jamie McCarthy, Spike Lee, Andre Agassi, Pete Sampras Organizations: Nike, Brand, Service, Financial Times, Skims, Amazon, JDO, Team USA, NBA, WNBA, USA, Center, Global Brand Leadership, Columbia Business School, Star, Kim Locations: Nike —, Skims
Zara's website is often ridiculed for being confusing. This helps Zara target aspirational shoppers who can't afford to splurge on high fashion. Luxury giants such as LVMH and Kering have seen sales slow in recent months, in part because aspirational shoppers are being squeezed. Zara stores have a minimalist look. It's reminiscent of the experience of browsing luxury brands online, she says, where customers looking to add a ready-to-wear item to their basket often have to find a boutique where the product is available first.
Persons: , Zara, Kering, it's, Rober, Tariro Makoni, Makoni, Burberry, Gucci, Carlotto, Omer Messinger, Yves Saint Laurent's, Stefano Pilati, Cindy Crawford, Kaia Gerber, Mike Marsland, Sokolova, Zara ., Crawford, Kaia —, Saint Laurent Organizations: Service, Europa Press, Getty, Business, Sotheby's Institute of Art Locations: Zara, Instagram, Paris, Saint
Many cited soft skills, including having patience and the ability to speak with different people. And yet, those we consider pioneers and leaders in the tech, finance, and business industries almost always respond with soft skills. In October 2023, Business Insider's Tim Paradis reported that soft skills have become increasingly in demand in the years following the COVID-19 pandemic. AdvertisementIn short, it's young professionals who'll be setting the standard of success at work for years to come. Here's what they said — and how their answers reflect qualities business leaders also emphasize.
Persons: , Warren Buffett, Mark Zuckerberg, it's, Tim Cook, there's, Tim Paradis, Norman Bacal, Paradis, millennials, Glassdoor, Amanda Hoover, who'll, Gen Zers Organizations: Service, Labor Statistics Locations: NYC
For eight years, she's taken each daughter on separate "Mommy and Me" trips and swears by it. The couple met at the University of Florida, where they bonded over their love of travel, Monet told Business Insider. The older the girls have gotten, the more they've been involved with planning their one-on-one trips, Monet said. The daughter left behind gets undivided attention from James, who Monet said plans activities at home and occasionally organizes separate "Daddy and Daughter" trips. "My youngest daughter is trying to convince him to take her to Japan for their Daddy and Daughter trip."
Persons: Monet Hambrick, Monet, Jordyn, Kennedy, she's, , that's, James Hambrick, James didn't, James, who's, Jordan, we're, It's, they've Organizations: Service, University of Florida Locations: Sydney, Colombia, Florida, Las Vegas, Australia, Japan
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