Payments are still set to resume in January 2023 after being on pause for over two years during the pandemic.
When announcing the debt relief, Biden said the extension of the payment pause through December 2022 would be "final," while also noting that the application to apply for relief would go live in early October.
While the Education Department recommends borrowers submit their applications by mid-November so the relief can hit their accounts before payments resume, it remains to be seen how effectively student-loan companies will implement the relief.
"Another concern is with the loan servicers – we must ensure that they aren't engaging in deceptive or illegal behavior, and holding them fully accountable if they do," she added.
And income-driven repayment plans, which are intended to give borrowers affordable monthly payments with the promise of loan forgiveness after at least 20 years, had the same issue — recent reports found loan companies had failed to track payments borrowers had made.