How virtual communication differs from face-to-faceSo, how can we build our VCQ?
However, there is a profound, yet rarely acknowledged difference between in-vivo and virtual communication: namely shared mutual gaze, which occurs when two people lock eyes.
That's partly because mutual gaze produces an immediate release of oxytocin, the bonding hormone.
However, volleying offers back and forth at the virtual negotiation table can lead to transactional interaction.
For this reason, negotiators should work to bring their best virtual self to the negotiation table by following the research-backed best practices here.
Persons:
Leigh Thompson, Thompson, —, Chris, It's, we've, I've, volleying
Organizations:
Kellogg School of Management, Northwestern University, Service, Communication Intelligence