Now, ticket prices have increased, and the Parfitt family is looking at flights that cost $5,000 more than initially planned. In October, the family spent $12,093 on four business-class tickets for a January flight on Turkish Airlines. With no available Turkish Airlines flights, airline staff rebooked the Parfitt family on an Emirates flight to Denpasar with a layover in Dubai the next day. Related storiesAfter 13 calls to Turkish Airlines, Parfitt said an agent finally discovered the issue: The family had been incorrectly marked as no-shows on the second leg of their original Turkish Airlines flight. Turkish Airlines' no-show policy states that a business-semi-flexible ticket isn't automatically canceled; it "may be reused for a specified fee, no refunds."

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Persons: —, Justin Parfitt, Parfitt, it's, wasn't, Annabelle, hadn't, Justin Parfitt Parfitt, It's, I'm Organizations: Service, Turkish Airlines, Business, Companies, American Airlines, BI, Emirates Locations: Indonesia, France, Bali, Toulouse, Madrid, Istanbul, Denpasar, Emirates, Dubai, Turkish