DIRS.INFO top alerts submit data jurnalism about API
login
Top related persons:
— - 2 chatbot - 2 Moffatt - 2 Jake Moffatt's - 1 Ian P - 1 McCarthy - 1 Timothy R - 1 Hannigan - 1
Top related locs:
Canada's New York Air Canada Toronto Vancouver
Top related orgs:
Service - 2 Air Canada - 2 Air - 2 Business - 2 Harvard - 1 Edelman Data - 1 Intelligence - 1 Microsoft - 1

Search resuls for: "Jake Moffatt"


2 mentions found


☆ 'Botshit' is an example of how AI is making customer service worse
  + stars: | 2024-07-22 | by ( John Towfighi | ) www.businessinsider.com   time to read: +6 min
Air Canada's customer service chatbot told Moffatt he could claim the discount after the flight. Botshit is one example of how the use of AI might worsen companies' customer service. In January, a UK parcel company removed its new AI customer service chatbot after it swore at a customer. AdvertisementAnd when Google rolled out its AI chatbot Gemini earlier this year, it produced historically inaccurate images of people of color. However, the researchers argued that customer service is the least risky use of AI for businesses.
Persons: —, Jake Moffatt's, chatbot, Moffatt, Ian P, McCarthy, Timothy R, Hannigan, André Spicer, Edelman, What's, Dan Davies, Sundar Pichai, Spicer Organizations: Service, Air Canada, Air, Business, Harvard, Edelman Data, Intelligence, Microsoft, LinkedIn, Google Locations: Canada's, New York
☆ Air Canada's chatbot gave a passenger false information about claiming a discount, and the airline must now pay him compensation
  + stars: | 2024-02-16 | by ( Pete Syme | ) www.businessinsider.com   time to read: +2 min
An Air Canada chatbot told a customer he could receive a bereavement discount after traveling to his grandma's funeral. Air Canada unsuccessfully argued the chatbot's misleading information wasn't its responsibility. After exchanging emails for three months, an Air Canada representative told Moffatt the chatbot had provided "misleading words." When the case was brought to the tribunal, Air Canada asked the adjudicator to dismiss Moffatt's claim. "In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions," wrote Christopher Rivers, the adjudicator.
Persons: Air Canada chatbot, —, Jake Moffatt, Moffatt, chatbot, Christopher Rivers Organizations: Air, Air Canada, Service, Canada, Business Locations: Air Canada, Toronto, Vancouver
0 next >>
Total: 2