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Timeline: How the CrowdStrike outage unfolded
  + stars: | 2024-07-20 | by ( Eva Rothenberg | ) edition.cnn.com   time to read: +10 min
Washington, DC, public transportation services — including trains and buses — begin experiencing delays, according to the Washington Metropolitan Area Transit Authority. At 5:30 a.m., US cybersecurity firm CrowdStrike tells customers that it was “aware of reports of crashes” of its software on Microsoft Windows operating systems, according to a company advisory viewed by CNN. Australian lenders ANZ and Westpac were also impacted, according to Downdetector, a website that tracks cyber outages. Other states also report impacts to their driving services, including Georgia, North Carolina, Texas and Tennessee. CrowdStrike would take steps “to prevent anything like this from happening again,” according to a statement on the company’s website.
Persons: Ted Wheeler, they’re, We’re, Charlotte, Biden, Joe Biden, George Kurtz, , Brigham, Dana, Blood, Andrea Cefarelli, Jenny Ficenec, , Kurtz, CrowdStrike Organizations: New, New York CNN, Federal Aviation Administration, American Airlines, FAA, Allegiant Airlines, Spirit Airlines, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, Microsoft, CNN, CrowdStrike’s, Fortune, White, National Security, Global, Australia’s Commonwealth Bank, Bank of Israel, ANZ, Westpac, ASB Bank . Portland, Emergency, Dispatch, United Airlines, Air Lines, Hartsfield Jackson International, Charlotte Douglas International Airport, , Miami International Airport, Customs, Border, Alaska State Troopers, Phoenix Police Department, Computer, Police, Rescue, Federal Communications Commission, US Department of Homeland Security, CrowdStrike, Social, US Department of Justice, UPS, FedEx, Massachusetts Department of Transportation, Vehicle, Mass, Penn Medicine, Northwell, Emory Healthcare, Farber Cancer Institute, Memorial Sloan Kettering Cancer Center, Provincial Health Services Authority, New York Blood Center, Northeast, Centers of America, Assurance Locations: New York, Alaska, Arizona, Delta, United, Washington, DC, New York City, North, Georgia, North Carolina , Texas, Tennessee, Massachusetts, Pennsylvania, Atlanta, Boston, British Columbia, New, Northeast United States, North Carolina, Virginia
The New York Times cited a shortage of air traffic controllers as a significant factor in the string of close calls. During breakout sessions at the safety summit, officials offered theories like inexperienced first officers and overworked air traffic controllers as contributing to the near-disasters. The Times pointed to the challenges surrounding air traffic controllers, in particular, as a root cause. "Air traffic controllers and pilots all play critical roles." While technology is important, Brickhouse says humans are still essential to aviation safety.
Persons: John F, Billy Nolen, Anna Moneymaker, Tim Arel, Anthony Brickhouse, Kathleen Bangs, Tami Chappell, Austin isn't, Brickhouse Organizations: Federal Aviation Administration, New York Times, Morning, Delta Air Lines Boeing, Kennedy International Airport, American Airlines Boeing, Delta, FedEx Boeing, Southwest Boeing, JetBlue Airways, Times, Frontier Airlines, Southwest Airlines, Boeing, FAA, Air Traffic Organization, Embry Riddle Aeronautical University, Delta Air Lines, Hartsfield Jackson, International Airport, REUTERS, Southwest, FedEx, New, JFK, Aviation Locations: Austin , Texas, Denver, Tenerife, Spain, Atlanta , Georgia, U.S, Austin, New York
Total: 2