Callers who have sought help from the Social Security Administration in recent years have reported long wait times, dropped calls and inability to access the agency's services. A new report from the Social Security Administration Office of the Inspector General finds the agency experienced more than 40 telephone system disruptions between May 2021 and December 2022. During that time, the telephone was the "primary option" for the public to interact with the agency's employees, the report notes. The office oversees the Social Security Administration's programs and operations on the public's behalf. The unanswered rate reached its highest among the service disruption dates identified in the report — 80.4% — on Feb. 22 and 23.

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Persons: General Gail Ennis Organizations: Social Security Administration, Social Security Administration Office, Finance, GOP, Social Security