Read previewIf you think you've been charged for a 23andMe subscription renewal even though you know you cancelled it, you're in good company.
The Federal Trade Commission released over a hundred complaints that 23andMe users had submitted since the beginning of 2023, after Gizmodo submitted a FOIA request for the documents.
In many of those complaints, some of which Gizmodo published, users detailed renewal practices that they considered dubious and unethical.
I turned off the auto-renewal, which this company does not make easy to do and does not send a confirmation about.
A spokesperson for 23andMe told Gizmodo that the company does send a notification to customers 30 days before their subscription is set to renew.
Persons:
—, you've, Gizmodo, 23andMe, Reddit
Organizations:
Service, Fed, Business, Federal Trade Commission, 23andMe