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4 mentions found


☆ 'Botshit' is an example of how AI is making customer service worse
  + stars: | 2024-07-22 | by ( John Towfighi | ) www.businessinsider.com   time to read: +6 min
Air Canada's customer service chatbot told Moffatt he could claim the discount after the flight. Botshit is one example of how the use of AI might worsen companies' customer service. In January, a UK parcel company removed its new AI customer service chatbot after it swore at a customer. AdvertisementAnd when Google rolled out its AI chatbot Gemini earlier this year, it produced historically inaccurate images of people of color. However, the researchers argued that customer service is the least risky use of AI for businesses.
Persons: —, Jake Moffatt's, chatbot, Moffatt, Ian P, McCarthy, Timothy R, Hannigan, André Spicer, Edelman, What's, Dan Davies, Sundar Pichai, Spicer Organizations: Service, Air Canada, Air, Business, Harvard, Edelman Data, Intelligence, Microsoft, LinkedIn, Google Locations: Canada's, New York
☆ Brooklyn Org's Rebrand Ditches ‘Foundation’ From Its Name for Being 'Old' and 'Controlling'
  + stars: | 2023-10-23 | by ( Associated Press | Oct. | At P.M. | ) www.usnews.com   time to read: +4 min
NEW YORK (AP) — To appeal to a new generation of philanthropists, the Brooklyn Community Foundation is ditching the word “foundation” and establishing itself with a new name: Brooklyn Org. “The point isn’t lost on Rainey, who says that no matter what people call it, Brooklyn Org is still a foundation. But she said the new name reflects different practices the foundation has put in place that let residents steer the course of the institution. All of the foundation’s discretionary grantmaking, Rainey says, uses a participatory approach, where residents research and pick nonprofits to receive grants. The AP and the Chronicle receive support from the Lilly Endowment for coverage of philanthropy and nonprofits and are solely responsible for this content.
Persons: Jocelynne Rainey, grantmakers, ’ ”, ”, Edelman, Sruthi Sadhujan, Sadhujan, ” Sadhujan, isn’t, Rainey, Alex Daniels Organizations: Brooklyn Community Foundation, Brooklyn Org, Brooklyn Museum, Brooklyn Academy of Music, Independent Sector, Edelman Data, Intelligence, Ford Foundation, Associated Press, The, AP Locations: Brooklyn
☆ Businesses aren't acting like a recession is coming this year
  + stars: | 2023-07-30 | by ( Noah Sheidlower | Madison Hoff | ) www.businessinsider.com   time to read: +7 min
Still, businesses aren't feeling too optimistic, with most still expecting a recession this year. However, big companies are hiring, businesses are expanding, and lots of entrepreneurs are filing to open new startups. This was partly due to consumers spending more and business investment being way up. The main measure of business investment in the GDP report is well above pre-pandemic levels, and shows no signs of slowing down ahead of a hypothetical recession. Businesses also aren't feeling too optimistic according to the National Federation of Independent Business' Small Business Optimism Index.
Persons: —, Gregory Daco, Daco, Jeffrey Roach, Jerome Powell, Powell Organizations: Service, Bureau, Infrastructure Investment, Jobs, US . Entrepreneurs, Economic Innovation Group, Economic, Nationwide, Edelman Data, Intelligence, National Federation of Independent Business, LPL, Federal Reserve, Fed Locations: Wall, Silicon
☆ The cost of retirement is rising, and many Americans will have to work longer than they planned. Here are the 10 industries with the highest share of older workers.
  + stars: | 2022-11-08 | by ( Jacob Zinkula | Madison Hoff | ) www.businessinsider.com   time to read: +3 min
As the cost of retirement rises, many Americans will work later in life than previously planned. Funeral homes and fishing are among the 10 industries with the highest share of older workers. A survey for Nationwide Retirement Institute conducted by Edelman Data & Intelligence also suggests some older workers may have to consider delaying their retirement plans. The rising cost of retirement could mean at least 60% of boomers will enter retirement age without sufficient savings, Boston University economist Laurence Kotlikoff previously told Insider. As Americans continue living longer and struggle to accumulate retirement savings, the 65-and-older share of the workforce is likely to rise further.
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