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☆ Working for Doordash and Grubhub increasingly feels like a 9-5. And that may be bad news for the companies.
▼ + stars: | 2024-08-24 | by ( Alex Bitter | ) www.businessinsider.com time to read: +6 min

Read previewOn weekends, a gig delivery worker in Utah takes out his phone and opens one of three apps to make some extra money as an independent contractor. However, the people doing the work say that things like performance metrics often eat into that flexibility. "It doesn't feel much like I'm on contract," the Utah gig worker told Business Insider. But metrics such as this are just one aspect of delivery gig work that workers say feels like a traditional job. Related storiesFor example, one Chicago delivery worker told BI that he avoids Grubhub due to the app's scheduling feature.

Persons: —, Uber, Grubhub doesn't, Instacart, DoorDash, they're, Grubhub, David Jacobs, Jacobs, there's Organizations: Service, Business, Costco, Walmart, US Department of Labor, Trump, Kogod School of Business, Wall Locations: Utah, Chicago, Seattle

☆ Instacart, DoorDash, and other apps appear to be trying to roll back Seattle's new laws for gig workers
▼ + stars: | 2024-04-13 | by ( Alex Bitter | ) www.businessinsider.com time to read: +8 min

Instacart, DoorDash, and other apps seem to be trying to roll back Seattle's new gig worker pay law. They say Seattle gig workers are making less and delivering fewer orders after many raised prices. But in the preamble to the survey, Instacart indicated it already had thoughts about how things were going. One poster, who included screenshots of the message, encouraged other Instacart shoppers to turn the pre-written letter to the city council around. Uber Eats and Grubhub have also put out statements saying that things have gotten worse for their gig workers since Seattle's law took effect.

Persons: —, Instacart, they've, That's, PayUp, DoorDash, Dashers, Anna Powell, GeekWire, Powell Organizations: Service, Seattle City Council, Business, Instacart, BI, Walmart Locations: Seattle, Seattle's, DoorDash

☆ People are getting taxed for gig work they've never done
▼ + stars: | 2024-04-06 | by ( Alex Bitter | ) www.businessinsider.com time to read: +7 min

It claimed that his wife, Kelly, hadn't paid about $10,000 in taxes on income from her work on DoorDash. None of them referenced Gardner's actual Social Security number, though all included the last four digits of other people's Social Security numbers. The hack gave the attackers access to Social Security numbers and other personal information about the drivers, the retailer said. Gardner, who had previously used DoorDash as a customer, said she ultimately ignored the 1099s she received. Do you work for DoorDash, Instacart, Walmart Spark, or another gig delivery service and have a story idea?

Persons: —, Brandon Emerson, Kelly, hadn't, DoorDash, Brandon, She's, @Uber I've, Michael M Organizations: Service, Business, Social, Uber Locations: Rochester , New York

☆ How a single mom with four kids who drives for DoorDash and Walmart Spark struggles to make ends meet: 'It is a never-ending vicious cycle'
▼ + stars: | 2024-03-12 | by ( Noah Sheidlower | ) www.businessinsider.com time to read: +8 min

Bri, a single mom of four, is struggling to make ends meet driving for DoorDash and Walmart Spark. Bri turned to gig driving after a knee injury made her previous job at an Amazon warehouse untenable. Gig driving with a disabilityBri was a business owner in home healthcare, but once the pandemic struck, she lost access to many of her clients. She was unsure how long Amazon's disability payments would last, and gig driving was one of her only options. She's driving her daughter's car after she wrecked hers a few months ago.

Persons: Bri, —, aren't, Lyft, Uber, DoorDash, She's, GrubHub, she's, hasn't, there's, I've Organizations: DoorDash, Walmart, Service, Business, Doordash, Amazon, Down, UPS Locations: Fort Worth , Texas, New York City, Galveston, Texas, bam, DoorDash

☆ Instacart, DoorDash, and other delivery service customers say their accounts were deactivated because of innocent mistakes
▼ + stars: | 2024-03-12 | by ( Alex Bitter | ) www.businessinsider.com time to read: +7 min

Some customers of Instacart, DoorDash, and other delivery services have had their accounts randomly deactivated. Other delivery customers have similar stories. Instacart's website says that customers' accounts can be deactivated "due to potential fraud or other risks." "In accordance with our Community Guidelines, Instacart can deactivate customer accounts in cases of suspected fraud," an Instacart spokesperson said. AdvertisementDo you work for or use Instacart, DoorDash, Uber Eats, Walmart Spark, or another gig delivery app and have a story idea to share?

Persons: —, Ryan Ladd, Ladd, rancid, Uber, Instacart Organizations: Service, Costco, Facebook, BI, Walmart Locations: Instacart, Denver , Colorado, South Carolina, Denver

☆ Many single parents who drive for apps like Uber and Lyft say it's their best option — but they still can't pay their bills
▼ + stars: | 2024-03-06 | by ( Noah Sheidlower | ) www.businessinsider.com time to read: +12 min

AdvertisementFlexibility can be an illusionMost single parents with whom BI spoke said they valued the flexibility gig work gives them. Some single parents with disabilities said being able to take days off has helped them stay healthier and avoid burnout. This means that a higher percentage of single parents' earnings goes toward childcare costs, pushing some away from using childcare entirely. "These fluctuations and discrepancies can be devastating to individuals who don't have other mechanisms to make money, including single parents who are often operating on a single income," Greening said. AdvertisementIt's not easy for parents with older childrenThe issues single parents face still linger for those with older children.

Persons: Bri, Uber, Dara Khosrowshahi, Lyft, Uber hasn't, Susan, she's, Lindsey Cameron, Cameron, Cindy Lehnhoff, Lehnhoff, Bryant Greening, Greening, Starla, She's, Genesis, Paul, he's, It's humbling Organizations: Service, DoorDash, Walmart, Business, Wharton School, National Child Care Association, BI, Uber, Security Disability Insurance, Arizona State University Locations: Fort Worth , Texas, Grubhub, bam, Ohio, Jacksonville , Florida, Atlanta, Las Vegas

☆ Why is your grocery delivery taking so long? Your driver has 2 other deliveries.
▼ + stars: | 2024-01-22 | by ( Alex Bitter | ) www.businessinsider.com time to read: +6 min

Delivery apps like Instacart and Walmart Spark often 'batch' orders together. Drivers have a choice, companies sayBatches have been part of Instacart's strategy for "several years," a company spokesperson told BI. Advertisement"Some customers get angry wondering why it's taking so long," the Alabama driver said. Customers give drivers low ratings and pull away tips as a result, the driver told Insider. AdvertisementDo you work for Instacart, Spark, or another delivery service and have a story idea to share?

Persons: —, they'll, Instacart, Uber, commenter Organizations: Walmart, Service, Drivers, Alabama, FedEx, UPS, SEC Locations: Alabama, North Carolina, New York City, Queens, Brooklyn

SEATTLE (AP) — The last centralized NHL Draft for the foreseeable future is going out with the glitz and bright lights of Vegas. Bettman said contracts still need to be finalized, but the league is excited about the possibilities for the draft. WORLD CUP COMINGThe league is targeting three major international events to work into the calendar over the next several years. Bettman called that the appetizer for the following years — first the Olympics in 2026 and then a full World Cup in 2028. He hopes by the time of the mini-tournament 16 months from now that plans will be in place for the World Cup.

Persons: Gary Bettman, Bettman, ” Bettman, —, it’s, they’re, I’m, ___ Organizations: SEATTLE, NHL, league’s, Governors, IIHF, IOC, WORLD CUP, Olympics, CAP, ARIZONA, Arizona Coyotes, Arizona State, Quebec City Locations: Vegas, Las Vegas, United States, Canada, Finland, Sweden, Milan, Phoenix, Arizona, Quebec, Atlanta, Houston, Salt Lake City

The Allbirds Cyber Monday sale is live: now through November 26, you can save up to 70% on shoes, clothing, and accessories for men, women, and kids. Right now, you can get the Allbirds Tree Dasher 2 for 56% off. Typically, Allbirds fit true to size, but you can check out our Allbirds review to get details on every pair we've tested. For more style discounts, check out out the best Cyber Monday Ugg deals and the Spanx Cyber Monday sale. The best Cyber Monday Allbirds dealsWool RunnerThe Wool Runner is the design that started it all for Allbirds.

Persons: SweetFoam, Wool, Allbirds Organizations: Piper Locations: Allbirds

Typically, Allbirds fit true to size, but you can check out our Allbirds review to get details on every pair we've tested. The best Black Friday Allbirds dealsWool RunnerThe Wool Runner is the design that started it all for Allbirds. Tree Dasher 2As the second iteration of Allbirds' performance running sneaker, the Tree Dasher 2 is lighter and more responsive than the original. Tree FlyerThe Tree Flyer is Allbirds' first performance running sneaker created for long-distance running and the brand's most technical design ever. They're available in low-top as Wool Runner Mizzles, and mids as Wool Runner-Up Mizzles, and running shoes as Wool Dasher Mizzles.

Persons: SweetFoam, sneaker, Wool, Allbirds, Will Allbirds Organizations: Piper Locations: Allbirds

☆ To Become a World-Class Chipmaker, America Might Need Help - The New York Times
▼ + stars: | 2023-11-17 | by ( Peter Coy | ) www.nytimes.com time to read: +2 min

I’m going to decline a $2.25 order in almost every instance. L.A. SchwartzUnion, Ky.You quoted the great economist Frank Knight. Here is a story about Frank Knight and George Stigler you might find interesting. In 1962 I was a research assistant to George Stigler at the University of Chicago. I now have a copy of ‘The Wealth of Nations’ that I can prove was read by Frank Knight.”

Persons: Adam Ozimek, ”, I’m, L.A, Frank Knight, George Stigler, Adam Smith’s “, ” Knight, Stigler, Knight, George, “ Organizations: Economic Innovation, Schwartz Union, University of Chicago, Nations Locations: United States, Ky

☆ Opinion | Welcome to the New Economics of Tipping
▼ + stars: | 2023-11-15 | by ( Peter Coy | ) www.nytimes.com time to read: +2 min

(If a no-tip order sits too long, DoorDash will raise the base pay until a driver — known as a Dasher — finally picks it up.) I’m glad to see workers earning more in jobs that tend to be low-paid, grueling and in some cases dangerous. “Our three-sided marketplace only works if it’s working for Dashers, consumers and merchants alike,” the company said, correctly. I’m not as happy that some portion of the bigger tips will most likely indirectly increase corporate profits. (The driver rates the passenger before seeing the tip, although I’m guessing a lot of customers don’t realize that.)

Persons: —, I’m, Uber, Robert Frank Organizations: Cornell

☆ Some DoorDash drivers are slamming a new feature that pressures customers to tip
▼ + stars: | 2023-11-13 | by ( Nancy Luna | ) www.businessinsider.com time to read: +6 min

Last week, DoorDash warned customers that no-tip orders might result in slower food deliveries. Some Dashers, or drivers, said the new prompt was another example of DoorDash asking customers to subsidize driver pay. AdvertisementAdvertisementDoorDash is warning customers who don't tip with a prompt that tells them orders might be slower. Many people said DoorDash, not customers, should pay drivers better wages. In June, DoorDash started sending tip "nudges" to customers, reminding them that they could increase tips for 30 days after a delivery.

Persons: DoorDash, Sergio Avedian, Guy, —, Zach Snider, Snider, Dashers, he's, Meredith Sandland, Sandland, Carl Orsbourn, Kim'ssidemoneyplans Organizations: Service, YouTube Locations: Los Angeles, Washington, Jersey, Orange County , California

☆ DoorDash will start tracking delivery workers' sudden stops and accelerations
▼ + stars: | 2023-11-03 | by ( Alex Bitter | ) www.businessinsider.com time to read: +3 min

A new feature on the DoorDash app tracks how often its workers break or accelerate suddenly. The information will be available to dashers through "Driving Insights," the company said Friday. DoorDash said the feature uses the same location data from workers' phones that it already uses for features like navigation. DoorDash has been testing Driving Insights since July in Phoenix and Salt Lake City. AdvertisementAdvertisementThe features are meant to improve safety for DoorDash workers, Austin Haugen, Vice President of Dasher Product, said in the company's statement announcing the feature changes.

Persons: It's, —, DoorDash, Dashers, Austin Haugen, Haugen, haven't Organizations: Service, Amazon, Apple Locations: Phoenix, Salt Lake City, Atlanta , Houston, Dallas, Detroit, Cleveland, Miami, Charlotte, Palm Beach

☆ DoorDash will start surveilling delivery workers' driving with an app that tracks how hard they are braking and accelerating
▼ + stars: | 2023-11-03 | by ( Alex Bitter | ) www.businessinsider.com time to read: +3 min

A new feature on the DoorDash app tracks how often its workers break or accelerate suddenly. The information will be available to dashers through "Driving Insights," the company said Friday. DoorDash said the feature uses the same location data from workers' phones that it already uses for features like navigation. DoorDash has been testing Driving Insights since July in Phoenix and Salt Lake City. The app assigns each driver a score and penalizes them for hard stops, quick acceleration, speeding, and other driving issues.

☆ DoorDash, Instacart, and GrubHub drivers say they're being booted from their delivery jobs without notice — and the services won't tell them why
▼ + stars: | 2023-09-26 | by ( Alex Bitter | Nancy Luna | ) www.businessinsider.com time to read: +13 min

Unexplained deactivations are commonplace for some gig workers, according to accounts from drivers. The agent on the other end approved it, he told Insider, and assured him that it wouldn't negatively affect him. Sudden, unexplained deactivations have become commonplace for workers on gig delivery apps, according to accounts from these workers. Grubhub and DoorDash told Insider that employees determined the deactivations of drivers. Do you work for Instacart, DoorDash, Uber Eats, or another delivery service and have a story idea to share?

Persons: —, Uber, would've, they'd, Steve, Jason Picon, Jason, Grubhub, Michael Loccisano, Instacart, Rikki Nudelman, I've, DoorDash, Nudelman, we're, New York City, Sergio Avedian, Guy, Avedian, Carsten Koall, Uber hadn't Organizations: Service, Grubhub, Santa Barbara, DoorDash, New York Daily News, Tribune, Getty, Walmart Locations: Oregon, Virginia, Texas, California, Central California, Los Angeles, Santa, New York, New York City Ribeiro, New, Seattle, deactivations, Berlin

☆ Tipping 'nudges' are now popping up on DoorDash. If you don't leave a gratuity, you'll hear about it.
▼ + stars: | 2023-08-13 | by ( Nancy Luna | Alex Bitter | ) www.businessinsider.com time to read: +5 min

Some delivery workers have tried to increase their gratuity by asking DoorDash customers for higher tips mid-delivery. As a result, the average food delivery tip has increased by 20% from 2020 to 2022, Uber Eats told Insider. With tips and base pay, DoorDash said on average, Dashers make $25 per hour on active deliveries. Many gig delivery workers make below minimum wage and say their earnings have fallen since the height of the pandemicA 2020 study found many gig delivery workers are struggling to make minimum wage. The survey of gig workers from the Economic Policy Institute found that about 14% of gig workers made less than the federal minimum wage, and 29% earned less than their state's minimum wage.

Persons: DoorDash, Austin Haugen, Shroff, Heather Taylor, Dashers, DoorDash's, Instacart, Uber, Carsten Koall, Sergio Avedian, Guy Organizations: Service, Starbucks, Consumers, Base, Economic Policy Institute Locations: Wall, Silicon, Corpus Christi , Texas, Los Angeles

☆ She says a Doordash driver tried to rape and kill her. The company says it's not their problem.
▼ + stars: | 2023-08-06 | by ( Jacob Shamsian | ) www.businessinsider.com time to read: +7 min

They were cut open pretty bad," Chloe told Insider in an interview. An attorney for Young didn't respond to requests for comment, but court records show he pleaded not guilty to the new set of charges. Chloe is accusing Doordash of negligence, alleging the delivery company failed to conduct an adequate background check on Young. According to Kendall Shortway, a lawyer representing Chloe, Doordash outsources many background checks to another tech company, Checkr. "Between the two of them, somebody dropped the ball," Shortway, an attorney at the law firm Morgan & Morgan, told Insider.

Persons: Doordash, it's, Chloe, McDonald's, Larenzo Young, Young, — Young, Chloe's, Young didn't, Kendall Shortway, Shortway, Morgan, Checkr, Uber, Lyft, Neighbors, weren't Organizations: Police, Morning, Doordash, Companies Locations: Doordash, Coffee County , Georgia, She's

☆ Premarket stocks: The stock market is dominated by just a handful of companies. The Biden administration is worried
▼ + stars: | 2023-07-25 | by ( Nicole Goodkind | ) edition.cnn.com time to read: +9 min

What’s happening: Two years ago, Lina Khan, 34, became the youngest and perhaps most progressive leader of the FTC’s 100-plus year history. Khan, meanwhile, was unable to successfully block Microsoft from closing its $69 billion purchase of videogame publisher Activision Blizzard last week. The rise of gig workers is changing the face of the US economyFrom CNN’s Samantha DelouyaLazarus Limo usually starts his day at 10 a.m. But workplace experts say the number of gig workers is growing, and and their impact is being felt throughout the economy. But whether the success of both films will translate into a sustained revival of the movie industry remains to be seen.

Persons: New York CNN —, Biden, Lina Khan, haven’t, Khan, Kevin Kiley, Joe Biden, —, Brian Fung, ” Khan, “, ” What’s, She’s, Samantha Delouya Lazarus, ”, that’s, Louis Hyman, ” Read, “ Barbie ”, “ Oppenheimer, Anna Cooban, “ Barbie, Barbie ”, ” Daniel Loria, Disney’s “ Indiana Jones Organizations: CNN Business, Bell, New York CNN, Apple, Microsoft, Nvidia, of America, Big Tech, Federal Trade Commission, FTC, White, Activision Blizzard, Republican, Economic, of New, Yale Law, Amazon, Bloomberg, Tech, Meta, Uber, CNN, DoorDash, of Labor Statistics, Cornell University, “ Society, Insiders, Warner Bros, Universal Studios, Warner Bros ., AMC, Hollywood Locations: New York, California, of New York, Hill , North Carolina, “, United States, Instacart, Disney’s

☆ The rise of gig workers is changing the face of the US economy
▼ + stars: | 2023-07-24 | by ( Samantha Delouya | ) edition.cnn.com time to read: +9 min

The number of gig workers is growing and making an impact throughout the economy. But workplace experts say the number of gig workers is growing, and and their impact is being felt throughout the economy. “People who have access to the gig economy borrow less money than people who don’t. Working in the gig economy can help people spend more time searching for their next job, if they've been laid off. “We could do so much better.”Recently, local governments have attempted to bolster platform gig workers’ protections.

Persons: Los Angeles CNN — Lazarus, ”, that’s, Eric Baradat, Louis Hyman, Uber, DoorDash, Jenn Rosenberg, Hyman, “, Erica Groshen, they've, Spencer Platt, Doordash, Susan Houseman, Groshen, we’ve, ” Groshen, they’re Organizations: Los Angeles CNN, Uber, CNN, DoorDash, Getty, of Labor Statistics, Cornell University, “ Society, University of Chicago, IRS, Bureau of Labor Statistics, Massachusetts Institute of Technology, BLS, . Upjohn Institute, Employment Research, North, New York City, Federal Reserve, Federal, System Locations: Hill , North Carolina, “, United States, AFP, DoorDash, Kalamazoo , Michigan, North America, New York, California

☆ DoorDash is changing how it pays its 13 million gig drivers – and will let customers boost tips after delivery
▼ + stars: | 2023-06-28 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

New features include giving customers the ability to edit tips after the delivery is complete. The company is also giving its gig workers the choice to earn their pay per hour, instead of by delivery order. Customers can add or increase a tip for drivers on the app up to 30 days after delivery. At DoorDash, consumers won't be able to reduce tips after delivery, the company said. DoorDash is also launching SNAP benefits for online payments for grocery delivery with brands such as Safeway, Albertsons, Meijer, Aldi, and 7-Eleven.

Persons: —, Rajat Shroff, DoorDash's, Shroff, Austin Haugen, Uber, Sergio Avedian, DoorDash, Cody Aughney, Aughney Organizations: Service, Consumers, Logistics, Dasher & Logistics, Safeway, Albertsons Locations: DoorDash, Los Angeles, Canada, Australia, Meijer, Aldi

☆ DoorDash is offering hourly pay to fix a problem with food orders
▼ + stars: | 2023-06-28 | by ( Danielle Wiener-Bronner | ) edition.cnn.com time to read: +3 min

DoorDash will begin offering its delivery drivers hourly pay, the company said Wednesday, to help make sure workers have a better sense of how much they’ll earn per shift. Previously, delivery workers were paid per delivery offer, an option which remains available. The hourly rate is calculated to be comparable to what workers would earn per delivery, the company noted. DoorDash is changing how delivery drivers get paid. New York City recently announced a new minimum pay-rate for app food delivery workers.

Persons: DoorDash, Smith, they’re, Cody Aughney, DoorDash’s, ”, “, it’s, ” Austin Haugen, Ramishah Maruf Organizations: New, New York CNN, New York, Logistics, Dasher, DoorDash Locations: New York, New, New York City

☆ Some DoorDash workers are demanding higher tips before delivery — and customers are freaking out
▼ + stars: | 2023-05-11 | by ( Alex Bitter | ) www.businessinsider.com time to read: +6 min

Some DoorDash workers are asking customers for extra tips to deliver their food. The workers accept orders, then ask customers for a higher tip before dropping purchases off. Screenshots of a DoorDash customer's conversation with a Dasher. Some DoorDash customers are getting similar requests for additional tips from workers, whom DoorDash calls Dashers, according to posts on social media and conversations that Insider had with a Dasher and two customers. "Obviously, I think Dashers asking customers for an extra tip after accepting an order is not OK," she told Insider.

☆ DoorDash CEO on Q1 growth, inflation impact, worker demand and AI plans
▼ + stars: | 2023-05-04 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailDoorDash CEO on Q1 growth, inflation impact, worker demand and AI plansTony Xu, DoorDash CEO, joins 'Closing Bell: Overtime' to discuss the company's earnings beat, seeing stronger demand in labor market to be a 'dasher' and plans for artificial intelligence.

CNN —A woman delivering for DoorDash in Florida was attacked and kidnapped before being rescued by her family members, police say, and a male suspect has been arrested. Family members then called police, and officers were dispatched to the hotel. The victim’s family, who had been tracking her phone, arrived at her location and rescued her from the car, authorities said. Joseph Killins has been charged with armed kidnapping, robbery with a firearm, armed sexual battery and aggravated battery with a weapon, authorities said. Killins was then arrested late Friday night and charged with the DoorDash delivery driver’s kidnapping and battery, among others.

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