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Top related persons:
Joe's - 1
Top related locs:
Monrovia Calif
Top related orgs:
Consumer Shipping - 1 Costco - 1 Walmart - 1 Sam's - 1

Search resuls for: "Consumer Shipping"


3 mentions found


☆ Costco has replaced Trader Joe's as America's favorite supermarket
  + stars: | 2024-02-09 | by ( Nicolas Vega | ) www.cnbc.com   time to read: 1 min
Trader Joe's has lost the top spot as America's favorite supermarket chain. That's according to the annual American Customer Satisfaction Index Retail and Consumer Shipping Study. The index gives chains a satisfaction score out of 100, based on factors including a store's layout and hours, merchandise selection, courtesy and helpfulness of staff as well as speed of the checkout process. The scores were calculated based on interviews with 40,264 customers between January and December of 2023. Those customers were asked to evaluate their recent experiences at the nation's biggest chains.
Persons: Joe's Organizations: Consumer Shipping, Costco, Walmart, Sam's Locations: Monrovia, Calif
☆ As Customer Problems Hit a Record High, More People Seek ‘Revenge’
  + stars: | 2023-03-07 | by ( Katie Deighton | ) www.wsj.com   time to read: +5 min
Some 74% of the 1,000 consumers surveyed said they had experienced a product or service problem in the past year. The rising dissatisfaction is accompanied by more frequent and aggressive complaints, according to the National Customer Rage study. At the same time, more companies have been turning to automation to cut costs and cover staffing shortages in their standard customer service. But that strategy is prone to angering customers further, the rage research found. Customer service technology such as artificial intelligence is less likely to be able to deliver that craving for empathy than human agents, Mr. Broetzmann said.
☆ Why Is It So Hard to Get the Wines We Really Want?
  + stars: | 2023-03-03 | by ( Lettie Teague | ) www.wsj.com   time to read: 1 min
ACCESS DENIED Direct-to-consumer shipping of wine is a hotly contested issue. Laws vary widely from state to state. But I’m often unable to buy the wines they’re selling. That’s because I live in New Jersey, a state with more than its share of quirky alcohol laws. Other states have even more stringent alcohol laws.
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