Workers told Insider the tech has led to confrontations with customers who trigger the alert.
AdvertisementAdvertisementEven in cases where theft is suspected, the employees told Insider they are not allowed to accuse customers of stealing.
"We're continuously working on our security processes, and we encourage customers with concerns to let us know," Walmart spokesperson Joe Pennington told Insider.
Shopper Daniel Jones told Insider he was "appalled" when his kiosk lit up and began playing security video footage of an alleged missed scan.
Waiting for an employee to come over, question him, and reactivate his system made Jones feel like he was being "punished" for using the available hand scanner to ring up his order.
Persons:
—, Charles Bisbee, Bisbee, Joe Pennington, Karen Baker, Daniel Jones, Jones, Bisbee's
Organizations:
Walmart, Workers, Service, US Marine
Locations:
Alamogordo , New Mexico