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Kingfisher - 1 Brico - 1 Tom Betts - 1 James Davey - 1 Mark Potter - 1
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☆ DIY retailer Kingfisher launches AI-powered customer assistant
  + stars: | 2023-11-14 | by ( ) www.reuters.com   time to read: +1 min
LONDON, Nov 14 (Reuters) - Home improvements retailer Kingfisher (KGF.L), home to the B&Q and Castorama brands, has launched what it says is the sector's first artificial intelligence-powered assistant to support customers with do-it-yourself (DIY) projects. Seeking cost savings and revenue gains, more retailers are using AI to boost personalised shopping experiences for consumers. FTSE 100 group Kingfisher said on Tuesday the virtual assistant would answer customers' DIY queries online and provide step-by-step advice on a range of home improvement projects, as well as product recommendations. As well as conversing with customers via text chat, the assistant will soon be able analyse photos to perform visual searches and answer visual queries. Kingfisher said the virtual assistant, which can operate in multiple languages, is initially launching on the website and app of its Castorama France unit.
Persons: Kingfisher, Brico, Tom Betts, James Davey, Mark Potter Organizations: Kingfisher, FTSE, Thomson Locations: France, Britain
☆ Britain's Kingfisher first-half profit falls 30%, big-ticket sales 'resilient'
  + stars: | 2022-09-20 | by ( ) www.reuters.com   time to read: +1 min
REUTERS/John Sibley/File PhotoLONDON, Sept 20 (Reuters) - British home improvement retailer Kingfisher (KGF.L) reported a 29.5% fall in first-half underlying profit but said it was seeing resilience in outdoor and 'big-ticket' category sales trends despite the cost of living crisis. Total sales fell 2.8% on a constant currency basis to 6.81 billion pounds, while like-for-like sales fell 4.1%. It said third-quarter trading was consistent with the full year 2022-23 adjusted pretax profit guidance of about 770 million pounds set out at the start of the year. It said these point towards profit outcomes of 730 million pounds to 770 million pounds. ($1 = 0.8757 pounds)Register now for FREE unlimited access to Reuters.com RegisterReporting by James Davey, Editing by Louise HeavensOur Standards: The Thomson Reuters Trust Principles.
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