Business: Concentrix provides technology-infused customer experience (CX) solutions and runs customer service for 2,000 customers globally.
They are the second largest outsourced CX company globally and provide CX process optimization, technology innovation, front- and back-office automation, analytics and business transformation services.
Activist Commentary: Impactive Capital is an activist hedge fund founded in 2018 by Lauren Taylor Wolfe and Christian Alejandro Asmar.
Impactive Capital is an active ESG (AESG) investor that launched with a $250 million investment from CalSTRS and now has almost $3 billion.
Concentrix, the second-largest outsourced CX company globally, is a high-quality business.
Persons:
Lauren Taylor Wolfe, Christian Alejandro Asmar, Wolfe, Asmar, Impactive, Concentrix, Ken Squire
Organizations:
CX, Impactive, Concentrix, 13D
Locations:
Impactive, CalSTRS, Asia, Caribbean, United States