When SuzAnn Brantner moved to Indiana from Los Angeles during the coronavirus pandemic, she had been a longtime Delta Air Lines frequent flier, achieving the highest loyalty status the airline offered: Diamond Medallion.
“I just always loved Delta,” Ms. Brantner, a 50-year-old marketing executive, said.
She traveled every month because of her job and made sure to book all her flights with Delta — even if she had to make a connection and other airlines offered a direct flight.
But last year, when Delta announced it would be making modifications to its frequent-flier program, Ms. Brantner began to question her loyalty.
On Reddit communities dedicated to three major domestic carriers — Delta, United Airlines and American Airlines — some users are wondering whether maintaining airline loyalty status is worth it anymore as they calculate how much they will need to spend and travel for the rest of the year in order to reach certain status levels next year.
Persons:
SuzAnn Brantner, Ms, Brantner
Organizations:
longtime Delta Air Lines, Delta, —, United Airlines, American Airlines
Locations:
Indiana, Los Angeles