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Uber and Lyft Claim Big Gains for Their Ad Businesses
  + stars: | 2023-02-15 | by ( Patrick Coffee | ) www.wsj.com   time to read: +4 min
Ride-hailing companies Uber Technologies Inc. and Lyft Inc. each say their nascent advertising businesses have grown significantly in recent months. PREVIEWThe ride-hailing rivals’ ad businesses are also important for the companies’ growth. Uber said increased ad revenue in the latest quarter was a key growth driver for its overall business. Lyft ad revenue increased “nearly seven times” in the fourth quarter compared with the previous quarter, according to Mr. Greenberger. But the companies’ ad prices offer a glimpse at their respective positions in the market.
Netflix Sunsets ‘Surprise Me’ Shuffle-Play Button
  + stars: | 2023-02-14 | by ( Katie Deighton | ) www.wsj.com   time to read: +3 min
Netflix Inc. has removed its “Surprise Me” button, a feature introduced in 2021 to alleviate the modern burden of choosing something to watch from thousands of titles. Netflix in the past year has increased its emphasis on making money from its users instead of focusing only on adding them, Mr. Verna said. “Netflix tries a lot of things, iterates quickly, and kills things that aren’t working,” Mr. Greenfield said. The feature instantly started playing a television show or movie without making users scroll through Netflix’s library to find something to watch. Netflix shares last month rose to their highest since last April after the streaming company announced that it had added 7.7 million subscribers in the final quarter of 2022, topping its own projections.
Dogs Win the Super Bowl Ad Lineup, Surveys Show
  + stars: | 2023-02-13 | by ( Patrick Coffee | ) www.wsj.com   time to read: +5 min
The winner of USA Today’s annual Super Bowl Ad Meter was a commercial for dog-food delivery company Farmer’s Dog Inc. that tracked one chocolate Lab’s relationship with its owner from puppyhood to old age. The USA Today rankings had some overlap with other results. Research by Ace Metrix, a unit of TV ad measurement firm iSpot.tv Inc., crowned Jeep’s Super Bowl commercial as the most likable of the night. Jeep had the game’s most likable ad, according to Ace Metrix. “In past years, we’ve seen the majority of Super Bowl conversation generated in the weeks leading up to the Big Game,” a Mars spokeswoman said.
The Super Bowl ads on Sunday are poised to promote an unusual mix of alcohol brands, gambling and Jesus. The Super Bowl still regularly draws an audience of around 100 million people, making it TV’s biggest event of the year and advertising’s biggest night. Planters’ Super Bowl ad features comedians mocking Mr. Peanut. The ads are likely to strike a lighter tone than the occasionally somber messages of Super Bowl ads in recent, highly politicized years or the early pandemic, said Anjali S. Bal, an associate professor of marketing at Babson College. Many Super Bowl advertisers have again released their ads well before Super Bowl Sunday to increase their chances of being seen.
Heineken USA plans to run a 30-second Super Bowl ad for its Heineken 0.0 nonalcoholic beer, enlisting actor Paul Rudd as Marvel’s Ant-Man to make the pitch. Sales volume in low- and no-alcohol was $2.5 billion, while the overall U.S. alcohol market totaled $188.3 billion. Ad spending to promote nonalcoholic beer on national television, by comparison, totaled $9.7 million in January, up from $1.4 million in January 2019. Boisson Inc., a retailer of nonalcoholic beer, wine and spirits with 10 stores in New York and California, said it is increasing its marketing spending. SipSteady co-hosted a Dry Vibes event in January in Kansas City that included tastings of nonalcoholic beverages.
Interpublic Group of Cos. reported organic-net-revenue growth of 3.8% for the fourth quarter, saying that growth continued—albeit at a slower pace—despite a more cautious marketing and media environment due to macroeconomic and geopolitical factors worldwide. Net revenue in the fourth quarter of 2022 was $2.55 billion, relatively flat when compared with the fourth quarter of 2021. For all of 2022, IPG reported organic-net-revenue growth of 7%. “As expected, growth slowed in the fourth quarter, consistent with global macroeconomic and geopolitical crosswinds which we are all aware of,” Chief Executive Philippe Krakowsky said on the company’s earnings call Thursday. Earlier this week, IPG competitor Omnicom Group Inc. reported organic-revenue growth of 7.2% for the fourth quarter.
How Budweiser Tackled a Beer-Free World Cup
  + stars: | 2023-02-09 | by ( Katie Deighton | ) www.wsj.com   time to read: +9 min
In the end, the brewer found a way to navigate the World Cup beer-free and roll with the media attention that the alcohol ban generated. Soccer’s 2022 FIFA World Cup in Qatar ran from Nov. 20 to Dec. 18. World Cup sponsors Kia and Adidas similarly maintained their reputational scores, according to the Morning Consult data. Budweiser doesn’t pay a reported $75 million for the official beer sponsorship of the World Cup just to serve beer at stadiums. But the ban on alcoholic Budweiser undermined the impetus for being at the World Cup, Mr. Marcondes said.
The company reported organic revenue growth of 7.2% in the fourth quarter, beating the average analyst estimate of 3.7% organic revenue growth, according to FactSet. Organic revenue growth was 9.4% for the full year, the company said, beating the average analyst estimate of 8.4%. The company said it is forecasting organic revenue growth this year of 3% to 5%. Organic revenue growth is a metric that removes the effects of currency fluctuations, acquisitions and disposals. Reported total revenue in the fourth quarter of 2022 increased 0.3% to $3.87 billion versus a year earlier.
Roughly one year ago, a handful of crypto heavyweights made swaggering debuts on the Super Bowl ad roster, airing costly commercials with messages like “Don’t miss out” (FTX) and “Fortune favors the brave” (Crypto.com). Then came the swoon in crypto and the bankruptcy of FTX. Recently, trading firm OKX scuttled its plans to buy an ad in Super Bowl LVII when FTX began to dominate the news cycle. Coinbase aims to convey its confidence in crypto “while maintaining our position as the most trusted brand in the space,” Chief Marketing Officer Kate Rouch said. “I think that, especially after the FTX collapse, there has been a real need for that across the entire crypto space,” he said.
Sarah Ryan Hudson found the Barbie’s Dr. Jane Goodall packaging to be a welcome departure from the hard-to-open versions of her youth. The costs involved in overhauling packaging systems also made them reluctant to change for the benefit of a less-finicky opening experience. To be sure, shifts toward more sustainable materials haven’t made packaging easier to use across the board, and campaigners for widely accessible packaging say companies aren’t moving to provide it quickly enough. The company’s Gillette razor brand in 2021 began selling some razors in cardboard packaging with a pulp tray, rather than in plastic blister packs and trays. Colgate-Palmolive Co. in 2019 introduced a recyclable Colgate toothpaste tube, using a high-density polyethylene material without aluminum, said Greg Corra, Colgate-Palmolive’s worldwide director of global packaging and sustainability.
Fanatics sees the potential for success thanks in large part to its internal database of some 90 million sports fans, said Mr. Bell. It will host video events led by digital content creators and influencers who focus on trading cards. Much of the initial content will focus on “breaking,” in which creators will open new boxes of trading cards live on camera and sell them to followers. Viewers will be able to buy cards directly from Fanatics’ app or website, with the company taking a portion of that sale, said Mr. Bell. Fanatics’ valuation reached $31 billion in December after a $700 million fundraising round led by private-equity firm Clearlake Capital Group LP.
Publicis Groupe SA said Thursday that organic revenue grew 9.4% in the fourth quarter as its data and technology services continued to capture a shift in client spending. The growth in the quarter ending Dec. 31 brought Publicis’s full-year 2022 organic revenue growth to 10.1%. The results beat the average analyst estimate of 5.3% growth for the quarter and 8.8% for the year, according to FactSet. Publicis said it expects organic revenue growth of 3% to 5% in 2023. Organic growth refers to the change in net revenue excluding the impacts of acquisitions, disposals and currency fluctuations.
Netflix announced a new deal to integrate GM electric vehicles into popular shows like "Love is Blind" and "Queer Eye." On a press call announcing the deal, Lee said directors and showrunners would be involved in the process and that cars would be integrated in an "authentic" way so they don't "feel out of place." Netflix has a history of placing brands like Coke and GM in shows like "Stranger Things" and "Queer Eye." Lee insisted the GM deal isn't "product placement" and that GM isn't paying to put its vehicles on shows. Terms of the deal weren't shared; GM said it wasn't part of a TV ad buy on Netflix's Basic with Ads.
Advertising meme account @digital_chadvertising had decidedly humble beginnings on its way to becoming a popular outlet for industry workers to voice their frustrations, connect with each other and share marketing news. @digital_chadvertising has since gained nearly 80,000 followers on Instagram while mocking everything from industry acronyms to Twitter’s recent advertiser exodus. That does not match the Instagram followings of the leading ad trade publications, but it tops those of large ad-agency networks and other industry accounts. Some prefer formats and platforms that don’t fit the strict definition of a meme but still use the meme world’s sardonic tone to target an industry niche. “The line is so thin between meme and work with my specific niche,” said @digital_chadvertising.
Private Jet Services filed a lawsuit against Twitter over an unpaid bill of nearly $200,000 last December. On Tuesday, Twitter said that the jet company overcharged it and the flights were unauthorized. It also frequently referred in the documents to being billed $194,000 by Private Jet Services, but did not explain the discrepancy in figures. Twitter says that it believes the jet company breached this agreement over "designated representatives," and as such the lawsuit should be dismissed. Private Jet Services and Twitter did not immediately respond to requests for comment from Insider.
Crypto markets are slipping as the two-day meeting of the Federal Reserve kicks off. A blockchain exec broke down how crypto markets are thinking about this week's expected rate hike. Ethereum is flat ahead of the central bank meeting, trading at $1,585. Recent economic data points indicate that high inflation is easing, giving the central bank room to pull back on monetary tightening. "Any movement ahead of the Fed meeting is mere correlation," Jeremy Epstein, CMO of smart contract platform Radix, told Insider.
Why Auto Marketing Looks Poised for Growth in 2023
  + stars: | 2023-01-27 | by ( Megan Graham | ) www.wsj.com   time to read: +5 min
A year like that might typically drive auto marketing off a cliff. “We haven’t taken our foot off the accelerator, because we do see the transformation of EVs occurring,” Mr. Wager said. “You don’t put a vehicle in the Super Bowl to sell 20,000 vehicles—that doesn’t make any sense,” Mr. Wager said. “You wouldn’t put it on television normally, unless you’re creating the halo of the electrification of the brand,” Mr. Wager said. Kia will be at the Super Bowl again this year, this time advertising its Telluride SUV.
Here are Insider's 2023 rising stars of brand marketing. These marketers adapted to a tough economy, explored new media channels, and grew brand awareness. They come from established companies like Procter & Gamble and newer startups like Instacart. They hail from established companies like Coca-Cola and General Mills and newer startups like Uber and Instacart, and all show the potential to be the industry leaders of the future. Scroll on to see the 26 rising stars of brand marketing, listed alphabetically.
Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service. But customer-experience executives said overreliance on such AI models could lead to companies dishing out incorrect information to customers online without knowing they are doing so. Some executives hope the technology that drives ChatGPT might also improve customer-service chatbots. But companies should exercise care when dealing with the new AI, Mr. Truog said. Nice is also working on building OpenAI’s language models into chatbots, Mr. Willcutts said, adding that the company plans to run more tests and fine-tune more models before selling its own take on ChatGPT to clients.
Away hired Carla Dunham as chief marketing officer as the luggage and travel accessories company tries to make the most of the industry’s pandemic recovery. Ms. Dunham had most recently been chief marketing and merchandising officer at e-commerce delivery startup Foxtrot and previously held high-level marketing roles at retail and fashion businesses including Kate Spade and Amazon Fashion. Carla Dunham, chief marketing officer for Away. Photo: AwayBusiness has picked up again as travelers around the world return to prepandemic activities, according to Ms. Dunham. Ms. Dunham reports to Away co-founder and Chief Executive Jen Rubio.
Favor, a women-focused telehealth company that rebranded last year from the Pill Club, is reverting back to its old name after an unfavorable initial ruling in a trademark lawsuit. The telehealth company last March changed its name to Favor from the Pill Club in a bid to communicate the breadth of its services beyond contraception, Chief Executive Liz Meyerdirk said. The judge ordered the telehealth company to cease using the Favor mark until a final judgment could be reached. NeighborFavor described 11 instances in which Hey Favor’s customers had contacted the delivery company in error. Hey Favor, which rebranded from the Pill Club months before the Supreme Court overturned Roe.
Ulta Beauty Hires New Marketing Chief
  + stars: | 2023-01-18 | by ( Megan Graham | ) www.wsj.com   time to read: +3 min
Beauty retailer Ulta Beauty Inc. has tapped Michelle Crossan-Matos, a former Samsung Electronics America marketing leader, as its new chief marketing officer. The chief marketing officer role was previously held by Shelley Haus, who died of cancer last June. Most recently, Ms. Crossan-Matos was chief marketing, citizenship and communications officer at Samsung Electronics America. “I think beauty care is probably going to be one of the most resilient categories, and then I think Ulta Beauty will be even more resilient, just because of the portfolio that Ulta Beauty has and the type of guests that come in—they tend to be much more resilient,” Ms. Crossan-Matos said. Ulta will stay focused on social media, video, beauty tutorials and experience-based marketing in the year ahead, said Ms. Crossan-Matos.
Peloton Names Twitter’s Former Top Marketer as CMO
  + stars: | 2023-01-17 | by ( Katie Deighton | ) www.wsj.com   time to read: +2 min
Peloton Interactive Inc. named former Twitter Inc. marketer Leslie Berland as its chief marketing officer. Ms. Berland was previously chief marketing officer and head of people at Twitter, where she worked for nearly seven years. She departed the company last November along with a raft of other executives following Elon Musk ‘s takeover of the company. Ms. Berland is joining Peloton as the company attempts a comeback following a rocky 2022. Newsletter Sign-up WSJ | CMO Today CMO Today delivers the most important news of the day for media and marketing professionals.
Companies looking to hire CMOs and other top-level marketing executives amid an economic downturn are increasingly favoring candidates with deep experience in so-called performance-marketing. Performance-marketing campaigns push consumers to take a specific action, such as clicking a link or providing an email address, while brand marketing aims to increase awareness of a company and shape perceptions of that business. The trend will create a challenging job market for senior executives whose careers have centered on more traditional, brand-based marketing. “If we are awesome at performance marketing and don’t understand what it means to engage a consumer—in reality that means brand-level marketing as well—we will lose,” Mr. Kanter said. PREVIEWIndustry leaders frequently debate whether brand and performance marketing should be separate disciplines run by different people.
Peloton is bringing in Leslie Berland, Twitter's former marketing head, as its next chief marketing officer, effective Wednesday. Berland left Twitter in November amid a slew of executive departures after Elon Musk's takeover, which has led to significant restructuring and revenue drops at the social media giant. Berland will report to Peloton CEO Barry McCarthy and oversee several of the fitness equipment maker's divisions including marketing, membership and global communications. Peloton is trying to shift the tides after a rough 2022, when its stock dropped more than 75%. [Berland] and the marketing team will play a central role in broadening our reach, appeal, and impact," McCarthy said in a statement Tuesday.
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