The software-as-a-service provider is "aggressively pursuing our ambition to absolutely be an AI-first company," Chris Bedi, the chief digital-information officer at ServiceNow, told Business Insider.
"We know we're early innings, especially with gen AI, but we are pushing on it hard."
AdvertisementThe challenge that ServiceNow and all companies face is around fast innovation, "but also we take care of governance, safety, and ethics" around AI, Bedi said.
We started experimenting and doing stuff with gen AI super early.
I would say underestimating how quickly gen AI would progress.
Persons:
—, Chris Bedi, Bedi, ServiceNow, they've, It's
Organizations:
Service, Business
Locations:
America