One of the leading emerging use cases for artificial intelligence could be automating customer support requests, according to Barclays.
At a time when some investors are beginning to doubt the AI momentum, some companies are now experimenting with AI for customer support and consumer-facing features.
These support levels involve escalations from solving simple customer service problems, and can entail trouble-shooting with support technicians and the involvement of engineers, if needed.
Lyft stands to be the biggest beneficiary of AI automating customer support requests, assuming that it can move just over a third of its Level 2 and 3 human-based customer service requests to AI.
To be sure, it's still early days for companies that could benefit from deploying AI as part of their customer support, Barclays found.
Persons:
Ross Sandler, Klarna, Sandler, GoDaddy, Roblox's, it's, We've
Organizations:
Barclays, Web Services, Google, FactSet