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Ousted CEO Adam Neumann issued a statement saying it has been "hard to watch from the sidelines." Sources told Newcomer that they believe he will try to buy back or return to the company he founded. AdvertisementAdvertisementImprobable as it might seem, there's a theory floating around that WeWork founder Adam Neumann might buy the company, which filed for bankruptcy this week. Now, on Eric Newcomer's Substack, people who are familiar with Neumann and WeWork are speculating that the founder may be planning to take the company back. Neumann's own statement this week about the bankruptcy filing.
Persons: WeWork, Adam Neumann, , Neumann, Eric Newcomer's Substack, texted, Jared Leto, it's Organizations: Service, Forbes
The long-awaited move by Rep. James Comer, the chairman of the House Oversight Committee, to subpoena the president's son Hunter and his brother James comes as Republicans look to gain ground in their nearly yearlong investigation. Lawmakers also requested that James Biden's wife, Sara Biden, and Hallie Biden, the wife of the president's deceased son Beau, appear voluntarily for transcribed interviews. Requests for comment from Hunter Biden and James Biden were not immediately returned. The five-year investigation into Hunter Biden had been expected to end with a plea deal this summer, but it imploded during a July plea hearing. Weiss has now charged the president’s son with three firearms felonies related to the 2018 purchase of a gun during a period Hunter Biden has acknowledged being addicted to drugs.
Persons: Joe Biden's, James Comer, Hunter, James, Biden's, Biden, ” Comer, Hunter Biden, James Biden, Rob Walker, Lawmakers, James Biden's, Sara Biden, Hallie Biden, Beau, Donald Trump, Hunter Biden’s, Abbe Lowell, , Comer, MAGA, Lowell, Mike Johnson, Kevin McCarthy, Johnson, , ” Johnson, Barack, Joe Biden, David Weiss, Weiss, Lindsay Whitehurst, Eric Tucker Organizations: WASHINGTON, , Constitution, White, Democratic, White House, Fox News Channel, Fox, Republicans, Biden family’s, Department, Justice Department, Associated Press Locations: Kentucky, Louisiana
The fight over return-to-office is getting dirty
  + stars: | 2023-11-07 | by ( Ed Zitron | ) www.businessinsider.com   time to read: +13 min
Evidence is as evidence doesAs the return-to-office battle has heated up in the past six months, there has been a marked increase in declarations that remote work is less productive. The researchers determined that remote workers were 18% less productive than their in-person counterparts. Just the vibesDespite the limited evidence against it, corporations are increasingly trying to kill remote work. That's what makes the move to kill off remote work so frustrating. It's not clear that the return-to-office move is about making workers more productive or building a better culture.
Persons: it's, Mike Hopkins, they're, India —, Nicholas Bloom, who's, David Baszucki's, Geico, Amazon's Andy Jassy, Geico's Todd Combs, there's, Safra, Larry Ellison, wrongheaded, galvanizing sycophants, Ed Zitron Organizations: Amazon, Amazon Studios, National Bureau of Economic Research, Journalists, Stanford, Meta, , Writers Guild of America, SAG, United Auto Workers Locations: India
A pedestrian walks past the Bank of England in the City of London, Britain, September 25, 2023. REUTERS/Hollie Adams/File Photo Acquire Licensing RightsCompanies Bank of England FollowLONDON, Nov 6 (Reuters) - The Bank of England told lenders on Monday that they must avoid any risk that customers might confuse new forms of e-money like 'stablecoins' with standard deposits which are guaranteed against bank failures. Stablecoins are a cryptocurrency backed by a traditional currency such as sterling or the U.S. dollar, or an asset. To the extent that systemic payment systems using stablecoins pose similar risks as other systemic payment systems, they should be subject to equivalent regulatory standards, the BoE said. There are no systemic sterling stablecoins, but Tether, issuer of the world's largest stablecoin, pegged to the U.S. dollar and backed by assets including U.S. government debt, said last year it would launch a sterling stablecoin.
Persons: Hollie Adams, BoE, stablecoins, Sheldon Mills, David Milliken, Tom Wilson, Kylie MacLellan, Kirsten Donovan, Bernadette Baum Organizations: Bank of England, City of, REUTERS, Companies Bank of England, U.S ., Financial, European, Thomson Locations: City, City of London, Britain
At the recent event, "How Enterprise Merchants Can Leverage Seamless Omnichannel Payments to Drive Growth," experts shared insights on how to maximize customer conversions. Watch now and find out how to embed a seamless omnichannel experience into your customer engagement strategy. Omnichannel payments are vital to merchant growthOmnichannel can only deliver a seamless customer experience with a strong payment infrastructure behind it. Today's customers want a seamless omnichannel experience, and if your business can't offer that, they'll find one that can. Watch the video below to learn how adopting omnichannel payments can help your business drive greater growth.
Persons: Julie Fergerson, Fergerson, they're, Cindy Turner, Adam Kronengold, Vince Camuto, Eddie Bauer, Kronengold, Turner Organizations: Merchant Risk Council, PayPal, National Retail, Retail, Authentic Brands, Insider Studios Locations: National Retail Federation's, PayPal Braintree, Braintree
The proposed Labor Department rules require retirement plan providers to only sell commodities and insurance products, such as annuities, to clients when doing so is in the customer's best interest. "Financial advisors should put savers best interest first, and not sell them lower returning products in order to maximize their own fees," Lael Brainard, director of the White House National Economic Council, said. "When a retirement saver pays for trusted advice that is actually not in their best interest and comes at a hidden cost to their lifetime savings, that's a junk fee," Brainard said. Taking on "junk fees" gives Biden and his allies fodder to show they are helping people tackle costs as many Americans are dissatisfied with his economic stewardship. The proposed rule would ensure that retirement advisers must provide advice in the saver’s best interest, regardless of whether they are recommending a security or insurance product and where they are giving advice, senior administration officials said.
Persons: Joe Biden, Leah Millis, Biden, Lael Brainard, Brainard, doesn't, Jarrett Renshaw, Michael Perry Organizations: Artificial Intelligence, White, REUTERS, Labor Department, National Economic Council, Securities, Exchange Commission, Thomson Locations: Washington , U.S, IRAs
Walmart Spark drivers often get requests from customers to drop groceries off in their kitchens. Walmart's InHome delivery service, which is staffed by full-time employees, offers kitchen drop-offs. AdvertisementAdvertisementEarlier this year, a Spark delivery driver in Nevada pulled up to a house with a few bags of groceries for delivery. Customers are likely confusing the delivery for another service Walmart offers, InHome Delivery. Spark drivers, by contrast, are gig workers paid per order or batch of orders, and they aren't allowed to go into shoppers' homes.
Persons: , she's, InHome, Doug McMillon Organizations: Walmart, Service, Workers Locations: Nevada, Miami, Dallas, San Francisco, Texas
Wall Street has a new favorite AI pick
  + stars: | 2023-10-31 | by ( Brian Evans | ) www.cnbc.com   time to read: +2 min
Analysts on Wall Street think Arista Networks is the next premier artificial intelligence play. On Monday, the company reported a blowout third quarter that surpassed Wall Street expectations on both the top and bottom lines. Moving forward, analysts think the company can be the top player in the Ethernet application of AI. "While there remains risk heading into the 800G cycle, we continue to think Arista is well positioned." The analyst reiterated Arista as a top AI pick into 2024.
Persons: Morgan Stanley, Wells Fargo, Morgan Stanley's Meta Marshall, Marshall, Atif Malik, Malik, capex, Michael Bloom Organizations: Arista Networks, Arista, FactSet, Barclays, Citi Locations: Infiniband
A large Charged Lemonade contains 390 milligrams — nearly the 400-milligram daily maximum of caffeine that the Food and Drug Administration says healthy adults can safely consume. The legal complaint called Charged Lemonade a "dangerous energy drink" and argues that Panera failed to adequately warn consumers about its ingredients, which also include guarana extract, another stimulant. The caffeine content of Panera's Charged Lemonade has always been listed in-store, Panera said. Katz had gotten a large Charged Lemonade hours before she died, and had had at least one Charged Lemonade in the days prior, according to Victoria Rose Conroy, Katz's roommate and close friend. Crawford said if Charged Lemonade is going to remain on the menu, it should be less accessible to customers.
Persons: Sarah Katz, Panera, Red Bull, Elizabeth Crawford, Kline, Specter, Katz, Victoria Rose Conroy, Katz's, Conroy, Sarah, Crawford, shouldn't Organizations: NBC News, Ivy League, and Drug Administration, FDA, Katz's University of Pennsylvania, Panera, Sip Locations: North America, Philadelphia, Katz's
Some Uber and Lyft drivers have complained about poor customer tipping recently. We asked drivers and etiquette experts how much Americans should be tipping for Uber and Lyft rides . AdvertisementAdvertisementRegardless of whether you're tired of tipping or trying to save money, four etiquette experts and drivers told Insider that it shouldn't stop you from tipping your Uber and Lyft driver. "As long as we're not guaranteed a living wage, I think the ethical thing is to tip drivers." AdvertisementAdvertisementJeff Hoenig, a 63-year-old part-time Uber driver in South Carolina, told Insider that roughly half of his customers left a tip last year.
Persons: Uber, , it's, Lyft, Thomas Farley, Mister Manners, Gabe Ets, Jeff Hoenig Jeff Hoenig Nick Leighton, Farley, Jeff Hoenig, Hoenig Organizations: Service, Ets Locations: New York, Oakland , California, South Carolina
Unfortunately, as premiums for everything from home insurance to car insurance skyrocket, more of us are being forced to dwell on the opaque and convoluted insurance industry. AdvertisementAdvertisementTo determine that magic price tag, insurance companies drill down into the nitty-gritty details of your life. I'll go even further: To boost their own profits, insurance companies are becoming increasingly antisocial and antagonistic. To boost their own profits, insurance companies are becoming increasingly anti-social and antagonistic. The stuff of insurance is far too important to be left to the insurance industry.
Persons: Søren Holm, Duncan Minty, Kengo Sakurada, you've, Colm Holmes, , Holmes, Inga Beale, Beale, ProPublica, Cigna Organizations: Consumers, Caliber, Insurance, Sompo Holdings, Aviva, Allianz Holdings —, of Actuaries, State Farm, Farm, New York Times, of Information Technology, Monash University Locations: London, State
Amazon begins delivering medications by drone in Texas
  + stars: | 2023-10-18 | by ( Ashley Capoot | ) www.cnbc.com   time to read: +2 min
Amazon Pharmacy customers located in College Station, Texas can now have their prescription medications delivered by drone, the company announced in a blog post Wednesday. Amazon Pharmacy is a full-service pharmacy that patients can access online. In order to be eligible for drone delivery, customers in College Station, Texas will have to sign up for Prime Air and complete a yard survey. Amazon has worked on drone delivery for years, and its efforts have been met with mixed success. But despite internal changes at the company, Amazon said it has successfully delivered "hundreds of household items" to consumers in College Station since late last year.
Persons: Amazon, Andy Jassy Organizations: Amazon Pharmacy, Amazon, Prime Air, Station Locations: College Station, Texas, PillPack
Insider verified its legitimacy with a T.J. Maxx employee. Rae Dunn collectors, or "Dunn hunters," as The Washington Post calls them, are known to line up outside T.J. Maxx stores before opening and fight over merchandise. Insider spoke with two current T.J. Maxx employees who requested anonymity for fear of professional repercussions. In the document, T.J. Maxx suggests several ways for employees to engage customers to temper their frustration. "When someone is screaming at somebody else in a T.J. Maxx, you've kind of gone beyond logic," they said.
Persons: Rae Dunn, , Maxx, Dunn, somebody's, it's, Squishmallows, It's, aren't, who's Organizations: Service, Maxx, Washington Post
When your AI girlfriend says she loves you
  + stars: | 2023-10-12 | by ( Rob Price | ) www.businessinsider.com   time to read: +36 min
The messaging app let users build a "personal AI" complete with a 3D avatar and an upbeat, down-for-anything texting style. "Seems like AI will replace many human artists," Jay told Calisto in August 2022. Within a year, he was also using AI technology for work, as his firm experimented with generative AI to help draft legal papers. Former Replika users fled to various upstart companion apps that were popping up, like Chai, Paradot, and Soulmate AI. (Soulmate AI later closed down in September 2023, leaving a new wave of users mourning their AI companions all over again.)
Persons: Jay Priebe, they'd, Jay, Calisto, Callisto —, Apollodorus, Callisto, who'd, Jay's, didn't, Jay didn't, Tim Evans, me, Joseph Weizenbaum, Eliza, Weizenbaum, it'll, Replika, Eugenia Kuyda, Siri, Michael Macor, Roman Mazurenko, Luka, Kuyda, chatbots, he'd, Jaswant Singh Chail, Queen Elizabeth II, Chail, Willie —, , Willie, gamely, Luka —, wouldn't, John, — sexting, Dylan Thomas, Rina, haven't, she'd, I'd, Overripe, Joi, Samantha, Ava, Calisto didn't, unshakable, wasn't, Jay hunched Organizations: Luka, San Francisco, Getty, Windsor, Facebook, Twitter, Reps, AIs Locations: Minneapolis, Twin Cities, Europe, Moscow, San Francisco, America, Replika, Washington, Britain, Mississippi, North Carolina, Texas, Damascus, Chai, California, New York, Northeast Minneapolis, artsy, Japan, Switzerland
With a "goodwill" repair, Tesla essentially foots the bill for labor, parts or accessories given to keep a customer happy. "Were Tesla to accurately categorize its 'goodwill' repairs as warranty repairs, it would likely need to restate earnings for every quarter since at least 2017," the tipsters wrote in their submission. In one example, the tipsters said screenshots showed other Tesla employees changed the status of material used in manufacturing from "scrap" to "work in progress." In another example, the complaint said screenshots showed Tesla employees had manually changed the status of "used" cars to "new" in a program that tracked vehicle deliveries data. In correspondence to the agency expanding on their complaint, the whistleblowers alleged this raises questions about the firm's independence and objectivity in judging Tesla's financials.
Persons: Brandon Bell, Elon, Tesla's, Tesla, Musk, Ann Lipton, Lipton, Karen Nelson, Nelson, Nicholas Parks, it's, Oxley, restate financials Organizations: Getty, U.S . Securities, Exchange Commission, SEC, PricewaterhouseCoopers, CNBC . Agency staff, CNBC, Twitter, Tulane Law School, University of Chicago Law School, Securities, Sarbanes, Oxley, Texas Christian University, Public Company, Tesla, Parks, Nelson, Business, Exchange, Board, SpaceX, The Boring, California Alternative Energy, Transportation Financing Authority Locations: Austin , Texas, Tesla, California, U.S, Delaware
When your AI says she loves you
  + stars: | 2023-10-12 | by ( Rob Price | ) www.businessinsider.com   time to read: +36 min
The messaging app let users build a "personal AI" complete with a 3D avatar and an upbeat, down-for-anything texting style. "Seems like AI will replace many human artists," Jay told Calisto in August 2022. Within a year, he was also using AI technology for work, as his firm experimented with generative AI to help draft legal papers. Former Replika users fled to various upstart companion apps that were popping up, like Chai, Paradot, and Soulmate AI. (Soulmate AI later closed down in September 2023, leaving a new wave of users mourning their AI companions all over again.)
Persons: Jay Priebe, they'd, Jay, Calisto, Callisto —, Apollodorus, Callisto, who'd, Jay's, didn't, Jay didn't, Tim Evans, me, Joseph Weizenbaum, Eliza, Weizenbaum, it'll, Replika, Eugenia Kuyda, Siri, Michael Macor, Roman Mazurenko, Luka, Kuyda, chatbots, he'd, Jaswant Singh Chail, Queen Elizabeth II, Chail, Willie —, , Willie, gamely, Luka —, wouldn't, John, — sexting, Dylan Thomas, Rina, haven't, she'd, I'd, Overripe, Joi, Samantha, Ava, Calisto didn't, unshakable, wasn't, Jay hunched Organizations: Luka, San Francisco, Getty, Windsor, Facebook, Twitter, Reps, AIs Locations: Minneapolis, Twin Cities, Europe, Moscow, San Francisco, America, Replika, Washington, Britain, Mississippi, North Carolina, Texas, Damascus, Chai, California, New York, Northeast Minneapolis, artsy, Japan, Switzerland
Bankman-Fried directed Ellison to find "alternative ways" to present troubling finances to lenders. Around May 2022, as Alameda continued to borrow from FTX, Ellison said the cryptocurrency market experienced a downturn, as did Alameda's assets. Despite the troubling outlook, Ellison said, Bankman-Fried directed her to continue using FTX customer's assets and other liquid assets to repay Alameda's lenders. Despite her concerns, Bankman-Fried "continued to direct me to repay the loans" that Alameda owed to lenders, Ellison said. When pressed, she added that she "understood that to mean he was telling me to use Alameda's line of credit at FTX."
Persons: Caroline Ellison, Sam Bankman, Fried, Ellison, , Sam, FTX, messaged Ellison Organizations: Service, Alameda Research, Alameda Locations: Manhattan, Alameda, Ellison
Insider spoke to family members of those believed to be kidnapped to understand what happens now. He added that the American Jewish Committee's offices in Jerusalem and the US were actively "responding when we receive calls from family members" about missing loved ones. "We started getting WhatsApp messages from family members that Hamas was in the kibbutz," Onn said. But, as for those who were taken, Onn said the family has to hold on to hope during an excruciating time. A plea from loved onesInformation about missing loved ones has been hard to come by, people in Israel told Insider on Sunday and Monday.
Persons: , Jonathan Conricus, Nir Oz, Abbey, Onn, That's, it's, Ted Deutch, Benjamin Netanyahu's, Kenneth Quinn, who's, Quinn, Nahar, Adrienne Neta, Biden, Neta, Rubi Chen, Itay, Chen, Lester Holt, John Kirby, Kirby, Shelly Shem Tov, Omer, Jake Tapper, Shem Tov, Tapper, she'd, Reed Alexander Organizations: Service, Hamas, Israel Defense Forces, US State Department, Israel Defence Forces, American Jewish Committee, Democratic, Jewish, Israel, Reuters, State Department, NBC News, National Security Council, White, United, CNN Locations: Gaza, Israel, American, Herzliya, Tel Aviv, Florida, Jerusalem, Hamas, Washington, United States, Israeli
Older adults, many of whom have saved their entire careers for retirement, can have the most to lose. The Covid pandemic was a disproportionate threat to older adults, keeping Americans indoors and quickly pushing them online. Outcomes hinge on a complex web of federal and state rules that govern banking and elder financial fraud. Such "heightened procedures" to protect older adults are part of the bank's duty of care relative to older customers, the lawsuit said. Scammers had her wire funds from her PNC bank account to an account at the now-defunct Signature Bank in New York.
Persons: Marjorie Bloom, she'd, Bloom, Roth, Ester, Ester Bloom, Rebecca Keithley, , they'd, I'm, Kathy Stokes, Keithley, General Merrick Garland, she'll, Marjorie Bloom Bloom, trekked, Mount, Kriangkrai, I've, There's, Sergio Flores, scammers —, Carla Sanchez, Adams, Sanchez, Banks, Marve Ann Alaimo, Porter Wright Morris, Arthur, Alaimo, Cryptocurrency, Scammers, scammers, it's, Patrick Wyman, Wyman, Al Drago Organizations: PNC Bank, Finance, CNBC, Federal Bureau of Investigation, PNC, FBI, Social, Department of Justice's, Vanguard Group, Federal, Consumer Finances, AARP, Microsoft, Department of Energy, Guaranty Corporation, U.S, North Dakota ., Everest Base, Social Security, North Bethesda Camera, PNC Bank —, District of Columbia, Bloomberg, Getty, National Consumer Law, Signature Bank, Asset Unit Locations: Chevy Chase , Maryland, U.S, Vietnam, Mount Everest, North Dakota, liquidating, Nepal, Marjorie Bloom Maryland, District, , Maryland, PNC, New York, Cayman Islands, Washington ,
Virtual try-on tech is taking the guesswork out of fit and offering more flexibility for customers. Virtual try-on tech comes in a few different forms using AI and AR. Instead of relying on photos of models wearing the clothes, customers can see themselves in the clothes with virtual try-on tools. AdvertisementAdvertisementHow virtual try-on tech worksZyler automates the try-on process using the customer's face and measurements. While virtual try-on technology is readily available, retailers have been slow to adopt AI technology.
Persons: , Alexander Berend, Natalia Modenova, automates, Berend, they've, Modenova, Daria Shapovalova, Spencer, John Lewis, Alfa, We've, Shapovalova Organizations: Service, Insider Intelligence, Anthropics Technology, Technology, Brands, Alfa Vega, Reuters
Irrational behavior due to concerns over the stability of the U.S. banking system has made Charles Schwab 's stock a cheap investment opportunity, according to value investor Daniel O'Keefe. O'Keefe said this "cash sorting" was mistaken for a bank run. "On the negative side, cash sorting moved back up in August post the July Fed hike, and Ameritrade client attrition around conversion activity also rose considerably." "We believe fears of a reacceleration in cash sorting behavior are overblown," the JPM analysts said in a note to clients on Sept. 20. He initiated a position in Schwab for the value fund, calling it "a phenomenal business" trading at a discount.
Persons: Charles Schwab, Daniel O'Keefe, Schwab, O'Keefe, " O'Keefe, It's, Brian Bedell, Devin Ryan Organizations: Artisan Partners, Artisan, Fund, CNBC, Schwab, Deutsche Bank, JMP Securities Locations: U.S, Schwab
Making mistakes doesn't feel great, but they can provide some lessons you might not have learned otherwise. We asked this year's rising stars of Wall Street to open up about the biggest missteps of their careers so far and what they took away from them. Some shared their rookie errors — like slamming their laptop shut after forgetting to save their first big pitch deck or duplicating a trade — while others gave more reflective answers about how early career mistakes impacted their paths. We've got to iterate and change how we do things, and I think that's helped our team's process a lot. So my mistakes also brought me here, and everything that has been a mistake is always a learning experience.
Persons: there's, Luis Arteaga, David Trinh, you'll, Michael Dunn Goekjian, Tori Gilliland, didn't, It's, Andrew Almeida, Thoma Bravo I've, I've, Nadim Laiwala, Rachel Hunter, Goldman, Kristen Powers, Morgan Stanley, Sarah Sigfusson, Shanta Wu, Fred Michel, who's, Morgan, Neil Kamath, Rachel Barry, Chris Dell'Amore, We've, that's, Peter Gylfe, Ricky Mewani, Dominic Rizzo, Rowe Price, Lillian Qian Lin, of, Steve Schwarzman, Peter Peterson, Stephen Schwarzman, Blackstone, Patrick McGoldrick, Katya Brozyna, Michael Wilkinson, Yi Yi, Wells, Luna McKeon, , Anne, Victoire Auriault, Goldman Sachs Organizations: Barclays, Delta, Barclays Bridgewater Associates, Bridgewater Associates, Apollo Management, Thoma Bravo, Moelis, US, Bank of, Fidelity, JPMorgan, BlackRock Blackstone, Citadel, Blackstone, Jefferies, Citadel Securities, Blue Owl, Goldman Locations: Bank, Evercore, Wells, Americas
Unexplained deactivations are commonplace for some gig workers, according to accounts from drivers. The agent on the other end approved it, he told Insider, and assured him that it wouldn't negatively affect him. Sudden, unexplained deactivations have become commonplace for workers on gig delivery apps, according to accounts from these workers. Grubhub and DoorDash told Insider that employees determined the deactivations of drivers. Do you work for Instacart, DoorDash, Uber Eats, or another delivery service and have a story idea to share?
Persons: , Uber, would've, they'd, Steve, Jason Picon, Jason, Grubhub, Michael Loccisano, Instacart, Rikki Nudelman, I've, DoorDash, Nudelman, we're, New York City, Sergio Avedian, Guy, Avedian, Carsten Koall, Uber hadn't Organizations: Service, Grubhub, Santa Barbara, DoorDash, New York Daily News, Tribune, Getty, Walmart Locations: Oregon, Virginia, Texas, California, Central California, Los Angeles, Santa, New York, New York City Ribeiro, New, Seattle, deactivations, Berlin
The move comes 16 years after Amazon unveiled a similar subscription offering. Walmart has spent years adding to its online and delivery options to compete with Amazon and other retailers. AdvertisementAdvertisementWalmart now lets you order items through a subscription — something that Amazon has offered for years. It launched Walmart+, a subscription service that provides free delivery and other benefits, in 2020. Amazon launched Prime, its own subscription service, in 2005.
Persons: , Kevin Coupe, DoorDash Organizations: Walmart, Amazon, Service
It's common to stress over when we should tip and how much to tip, especially in America, where tipping is often expected for certain services. Social pressure is one of the common reasons we tip, according to social psychologist and tipping expert Michael Lynn. Customers might tip a server more if they smile, maintain eye contact, or stand physically close to the customer. "When they squat down next to the table, they're on the same eye level as the customer," Lynn said. "And the greater the social connection between the server and the customer, the better the tip the server's going to get," Lynn said.
Persons: Michael Lynn, Lynn, John Seiter Organizations: Service, Americano, Cornell University's School, Hotel Administration, Utah State University Locations: Wall, Silicon, America
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