June 23 (Reuters) - Australian general insurers will repay A$815 million ($550.29 million) to more than 5.6 million consumers due to their systemic failures in delivering on pricing promises, the country's corporate regulator said on Friday.
A report published by the Australian Securities and Investments Commission (ASIC) found insurers did not always have adequate oversight and controls over the pricing promises made or delivered by the distributors of their products.
Acting upon pricing failures reported since Jan. 1, 2018, ASIC's Deputy Chair Karen Chester said systemic pricing failures were a result of "unnecessary complexity in pricing promises and pricing practices — accounting for the lion's share (at least A$379 million) of the remediation".
Back in October 2021, the regulator had directed 11 general insurers, including Insurance Australia Group (IAG.AX), QBE Insurance (Australia) Limited and the local subsidiary of Allianz (ALVG.DE) to complete comprehensive reviews to find, fix, report and repay customers for pricing failures.
"It's now up to the boards of general insurers to ensure the prompt and full repayment of the A$815 million owed to their 5.6 million customers, implement the fixes needed and rebuild consumer trust," added Chester.
Persons:
Karen Chester, It's, Jaskiran Singh, Krishna Chandra
Organizations:
Australian Securities and Investments Commission, Insurance Australia Group, QBE Insurance, Allianz, Thomson
Locations:
Australian, Australia, Chester, Bengaluru