Emotional intelligence is one of the most sought-after skills, and also among the hardest to learn.
Research dating back decades has found that emotional intelligence — the ability to manage your own feelings and the feelings of those around you — is the strongest predictor of success in the workplace.
You can assess and improve your EQ by paying closer attention to your conversations at work, says Juliette Han, a Harvard-trained neuroscientist and adjunct professor at Columbia Business School.
"Anything you can say that demonstrates empathy, curiosity, patience or self-awareness signals a high EQ," Han tells CNBC Make It.
Here are three phrases those with higher emotional intelligence often use at work, according to Han:
Persons:
Juliette Han, Han
Organizations:
Harvard, Columbia Business School, CNBC