From drive-thru to back-of-house operations to predictive ordering for consumers, restaurant brands are starting to pilot artificial intelligence to streamline food service.
McDonald's , for its part, sold McD Tech Labs to IBM in 2021, entering a strategic partnership to help bring AI technology to drive-thru lanes.
McD Tech Labs, which was formerly known as Apprente before McDonald's acquired it, used AI to understand drive-thru orders.
Del Taco is also using voice-activated AI for orders at its drive-thru, as is Wingstop for orders placed by phone.
For Panera, it's a question of, "How do we redeploy our people to higher value, higher quality guest experiences," said Chief Digital Officer George Hanson.
Persons:
there's, TD Cowen, Andrew Charles, Cowen, Charles ., Carl's Jr, CKE, Dragontail, McDonald's, George Hanson, Hanson
Organizations:
National Restaurant Association, Presto, Brands, Tech Labs, IBM, Miso Robotics, CNBC
Locations:
U.S, Del