Top related persons:
Top related locs:
Top related orgs:

Search resuls for: "Omer's"


25 mentions found


The bot used inappropriate language in a customer support exchange and criticized the company. AdvertisementParcel delivery firm DPD have replaced their customer service chat with an AI robot thing. pic.twitter.com/aq4wDitvQW — Chris Bakke (@ChrisJBakke) December 17, 2023The AI element supplements human customer service, a DPD spokesperson told Business Insider. The spokesperson told BI: "We are aware of this and can confirm that it is from a customer service chatbot. In addition to human customer service, we have operated an AI element within the chat successfully for a number of years.
Persons: , chatbot, Ashley Beauchamp, ingle Organizations: Service, BBC, Business, ust Locations: uman
NEW YORK (AP) — The squabble over billion of dollars in overdraft fees that Americans get charged every year is intensifying. While banks have drastically cut back on overdraft fees in the past decade, the nation's biggest banks still take in roughly $8 billion in overdraft fees every year, according to data from the CFPB and bank public records. Political Cartoons View All 253 ImagesBanks charge a customer an overdraft fee if their bank account balance falls below zero. What started off as a courtesy offered to some customers, the popularity of debit cards beginning in the 1990s led to Americans wracking up tens of billions of dollars in overdraft fees. While big banks have cut back on overdraft fees, smaller banks have not, and a number of them heavily rely on overdrafts to be profitable, industry analysts said.
Persons: Biden, “ It's, Joe Biden, , Greg McBride, , Aaron Klein, ” Klein, Rohit Chopra, ” Chopra, Chopra, Barack Obama, Carter Dougherty, overdrafts, can’t Organizations: Consumer Financial, Biden Administration, Federal Trade Commission, Bank of America, Banking, Bankrate, Brookings Institution, Armed Forces Bank, Republican, Trump Administration, American Bankers Association, Financial Reform
"We will not tolerate any additional stunts or delay from Hunter Biden," said House Oversight Chair James Comer, R-Ky., and Judiciary Chair Jim Jordan, R-Ohio, in a joint statement. Hunter Biden's surprising offer to appear for a private deposition came two days after Comer and Jordan's panels passed resolutions urging the House to hold him in contempt. But, "If you issue a new proper subpoena, now that there is a duly authorized impeachment inquiry, Mr. Biden will comply for a hearing or deposition," Lowell wrote. "We will accept such a subpoena on Mr. Biden's behalf." Hunter Biden is currently facing criminal charges in two federal courts.
Persons: Hunter Biden, Joe Biden, Biden, James Comer, Jim Jordan, Hunter, Comer, Biden's, Abbe Lowell, Jordan, Lowell, Comer's, Joe Biden's Organizations: Capitol, Department of Justice, Democratic, Court Locations: Washington , U.S, Ky, Ohio, U.S, Los Angeles, Delaware
Read previewA tanning business owner claimed a TikToker was to blame for his $10,000 debt after she failed to use and review his product as promised. Stevens' product, he said, is only meant to stay on for one or two hours. Stevens said he then started to think Nogueira hadn't used his product at all, and got a spray tan instead. Stevens then messaged Nogueira saying he'd bought a huge amount of product. Stevens' video generated more than 18,000 comments with some criticizing Nogueira for failing to review Illusion Bronze.
Persons: , Matthew Stevens, Mikayla Nogueira, Stevens, Nogueira, @mvstevens, Taylor Swift Stevens, texted Stevens, messaged Nogueira, she'd, Nogueira's TikTok, Nogueira hadn't, he'd, I've, shouldn't, didn't, she's, Stevens should've, Nogueira didn't Organizations: Service, Business, Nogueira
When he works for Walmart's Spark Driver delivery app, it happens a few times a week, he told Business Insider. They traced the problem to a Spark policy giving customers up to 24 hours to reduce or take back their tips. DoorDash's app lets customers only increase a tip or add one — lowering a tip requires calling customer service, a company spokesperson told BI. AdvertisementDrivers can wind up making far less than they expected once the 24 hours is up, a Georgia Spark driver told BI. A Spark driver there told BI his area had too many drivers and that tip baiting wasn't a significant problem.
Persons: , Dara Khosrowshahi, Spark, Yeji Jesse Lee, it's, Uber, they've, Brock Dickens, they'd, I've Organizations: Service, Business, Google, Walmart, Drivers, BI, Detroit Locations: Indiana, San Francisco, New York City, DoorDash, Carolina, Georgia, Oregon
Walmart is starting to use AI to figure out how often you order groceries and order them for delivery. The service will soon be part of Walmart's InHome delivery, according to its presentation at CES. Walmart customers can set up deliveries of essentials at regular intervals, a service the big box chain started offering last year. The company started offering InHome delivery in 2019. Spark's gig delivery workers aren't allowed to enter customers' homes, a point of confusion for Walmart customers who think Spark contractors make InHome deliveries.
Persons: , Whitney Pegden, Walmart InHome, Pegden Organizations: Walmart, Service, Consumer Locations: Las Vegas
But some baristas are worried about how the reusable cup program will actually work. And will handing over a personal cup at the front of a drive-thru line slow down all the orders behind? Business Insider spoke to three Starbucks baristas about the reusable cup program. The Starbucks spokesperson said baristas got training on the new personal cup program — including practice time. I just can't see this working for morning rushes when we get like 30+ mobile orders per half hour."
Persons: , they're, it's, barista, there's, baristas, we're Organizations: Starbucks, Service, Business, BI, Mobile Locations: Atlanta, Israel, Colorado, Texas
A TikToker said she worked a full shift at a Kroger store for free. AdvertisementA TikToker said she worked a full shift at a Kroger store for free until she was caught by a manager. In a recent video, she entered a Kroger store in Indianapolis and appeared to get to work, saying she wasn't discovered until closing time. Madison appeared to get rumbled, though: A staffer figured out Madison didn't work there after recognizing her from a similar stunt she filmed at Target. "This was my first and last day working at Kroger for free.
Persons: , wasn't, Madison, Madison's, Kroger, Target . Madison Organizations: Kroger, Service, Madison didn't, Target Locations: Indianapolis, Madison, Target .
It would take effect in the first month after Vogtle's Unit 4 begins commercial operation, projected to be sometime in March. They're currently projected to cost Georgia Power and three other owners $31 billion, according to Associated Press calculations. But even as government officials and some utilities are again looking to nuclear power to alleviate climate change, the cost of Vogtle could discourage utilities from pursuing nuclear power. Overall, the company said Georgia Power would collect an additional $729 million a year from its 2.7 million customers. The five Republican commissioners, all elected statewide, voted on an agreement that Georgia Power reached with commission staff and some consumer groups.
Persons: , They're, Jeff Amy Southern, Georgia Power, John Kraft, Jason Shaw, Vogtle, " Shaw, Bryan Jacob Organizations: Service, Georgia Public Service, Georgia Power Co, Business, Vogtle's, Georgia Power, Westinghouse, Republican, Georgia Public Service Commission, AP, Jeff Amy Southern Co, Georgia, Georgia PSC, Power, Southern Alliance for Clean Energy, Oglethorpe Power Corp, Municipal Electric Authority of Locations: ATLANTA, Georgia, Augusta, American, Atlanta, Municipal Electric Authority of Georgia, Dalton, Florida, Alabama
BMW is recalling vehicles after a customer's airbag inflator blew up, causing serious injuries. The airbag inflator was made by the Japanese firm Takata. In the last decade, more than 100 million Takata inflators have been recalled worldwide, Reuters reported. AdvertisementBMW is recalling nearly 500 SUVs due to fears over the safety of the airbag inflators in the vehicles after a customer suffered serious injuries when one exploded. picture alliance / GettyWhile more than 100 million Takata inflators have been recalled worldwide over the last decade, over 30 million Takata inflators are still under investigation by the NHTSA.
Persons: inflator, , Takata Organizations: BMW, Reuters, Service, National, Traffic Safety Administration, Associated Press, AP, Takata Corp, NHTSA, Getty Locations: Chicago
Investor Vinod Khosla predicts AI will result in free lawyers, doctors, and tutors in 10 years. The 68-year-old billionaire said given AI's impressive capabilities, "I do think in 10 years we'll have free doctors, free tutors for everybody, and free lawyers so they can access the legal system." "This large transformation is the opportunity to free humanity from the need to work," Khosla told Semafor in an interview. Still, Khosla told Business Insider in October he doesn't want to place too big of a bet on AI at the moment. Given the hype around the technology, Khosla thinks that AI startups are overvalued, and that only a few will survive.
Persons: Vinod Khosla, Khosla, , Eric Newcomer's, we'll, Semafor, doesn't Organizations: Service, Khosla Ventures Locations: OpenAI
AdvertisementThis as-told-to story is based on a conversation with Owen Dwyer, an Instacart shopper in Maryland. Business Insider has verified his identity and employment; corroborated details of the stabbing through police records; and viewed messages from Instacart support and insurance claims Dwyer filed after he was stabbed. Instacart's insurance provider responded to Dwyer's second claim after Business Insider reached out to Instacart for comment on this story. Dwyer told Business Insider he had not received an estimated payment total as of press time. "The safety of the entire Instacart community is incredibly important to us, and we take immediate action when we receive reports of violence against any member of the Instacart community," an Instacart spokesperson told Business Insider.
Persons: Instacart, , Owen Dwyer, Dwyer, I'd, doesn't, I'm, It's, I've, who've Organizations: Walmart, Service, Instacart, Chrysler, Costco, CVS, Business Locations: Maryland, Baltimore, pec, Instacart
The Israeli Prime Minister's office confirmed that 17 hostages held by Hamas in Gaza were released on Sunday, including four-year-old Israeli-American Abigail Mor Edan. The Prime Minister's office said that 14 of the individuals were Israeli citizens, while the other three were foreign nationals. Fifty Hamas hostages are due to be freed over the four days under the terms of an agreement between Israel and Hamas. In the first two days of the temporary cease-fire, 24 hostages were released from Gaza in exchange for 39 Palestinian prisoners. There is a clause within the current Israel-Hamas agreement that would extend the military pause if Hamas agrees to release additional hostages beyond the initial 50.
Persons: Abigail Mor Edan, Abigail Edan, Alma Avraham, Aviva Adrian Siegel, Ron Cariboy, Hagar Brodetz, Yuval Brodetz, Uriah Brodetz, Chen Goldstein Almog, Agam Goldstein Almog, Gal Goldstein Almog, Tal Goldstein Almog, Ella Elikim, Joe Biden, Abigail, she's, Liz Hirsh Naftali, Noa Naftali, Edan's, Biden, presser, Jake Sullivan, Sullivan, Sheikh Mohammed bin Abdulrahman Al Thani, Ronen Neutra, Omer Neutra, Orna, We're, Omer's Organizations: Aviva, United States National, Qatari, CBS, U.S, Hamas, Israel Defense Forces, Press Locations: Israel, Rafah, Gaza, Israeli, Qatar, Egypt, Long Island , New York
Inside the EV reckoning
  + stars: | 2023-11-23 | by ( Nora Naughton | ) www.businessinsider.com   time to read: +4 min
Tesla's price war rocked the EV market this year. AdvertisementOverall, the price war has brought down the average price paid for an EV by more than 17% this year. Read more about the EV price war:Tesla just started an electric car price war, and it's bad news for Ford and GMIt's becoming increasingly clear Tesla is just another car companyAdvertisementFord and Tesla are locked in a nasty EV price war. But dealers are starting to warn about a change in the average EV shopper that could bring a plateau to the segment. AdvertisementRead more about the changing EV customer:The EV plateau is coming.
Persons: , Elon Musk, Tesla, GM It's, it's, It's Organizations: Service, Tesla, Ford, GM, Auto Locations: wean
REUTERS/Thomas White/Illustration/File Photo Acquire Licensing RightsLONDON, Nov 22 (Reuters) - Britain needs a "digital alternative" to relying on Visa and Mastercard for card payments regardless of steps being taken by regulators, a report commissioned by the government said on Wednesday. The conclusions of the Future of Payments Review echo longstanding complaints across Europe about heavy reliance on the American duo for card payments, though calls and attempts to create a 'home grown' alternative have made little progress. Britain's Payment Systems Regulator (PSR) is reviewing the fees card schemes charge, a longstanding battle ground pitching Visa and Mastercard against 'merchants' charged for accepting their cards from customers making payments. Visa welcomed the review's conclusion saying that the UK payments landscape was in a good position. "We are keen to work with Government to ensure the UK continues to be at the forefront of payments innovation", it said.
Persons: Thomas White, Huw Jones, Jose Joseph, Kirsten Donovan, Alexandra Hudson Organizations: REUTERS, Visa, Mastercard, Systems, Government, Alexandra Hudson Our, Thomson Locations: Britain, Europe
The milestone marks the first time Nuuly has earned money since its launch in 2019, a goal for the company from the beginning as it looked to prove it could run a clothing rental business profitably. While there is wide demand for clothing rental services, particularly among younger consumers, the logistics of rental have made it difficult to make money, threatening the platforms' viability. watch nowNuuly and Rent's services are similar in that they both offer clothing for rent on a monthly basis for all sorts of occasions. The clothing rental market is still a budding industry. As brands look to convince consumers to rent instead of buy, offering a wide-ranging assortment has proven critical.
Persons: Natalie Rice, Nuuly, David Hayne, we've, Gen Z, Jenn Hyman, Rent, Hayne, Urban's, Richard Hayne Organizations: Natalie Rice Urban Outfitters, CNBC
The Amazon Spheres, part of the Amazon headquarters campus, right, in the South Lake Union neighborhood of Seattle, Washington, U.S., on Sunday, Oct. 24, 2021. Three Amazon staffers sued their employer on Monday alleging gender discrimination and accusing the company of retaliation after they complained of "chronic pay inequity issues." He added that Amazon doesn't tolerate discrimination in the workplace, and it investigates all reported incidents of such behavior. The complaint was filed by Outten & Golden, the same New York law firm that represented a Google executive in her successful gender bias lawsuit, as well as Uber software engineers who sued the company for gender and racial discrimination. Amazon has faced allegations of gender and racial discrimination from tech and corporate workers in recent years.
Persons: Caroline Wilmuth, Katherine Schomer, Erin Combs, Wilmuth, Schomer, Combs, Brad Glasser, Loretta Lynch Organizations: South Lake Union, Amazon, Human Resources Department, Western, of Washington, Outten Locations: South Lake, Seattle , Washington , U.S, U.S, York
T-Mobile is facing another lawsuit over allegations that it has failed to protect customer data. A member of staff is accused of sending nudes found on a customers phone to his Snapchat account. The incident occurred last October at a T-Mobile store in the Columbia Center Mall in southern Washington. "Today we sued T-Mobile for its pattern and practice of incentivizing trade-ins knowing some of their pervs will steal customers' nudes and sex vids. Breaking news: Today we sued T-Mobile for its pattern and practice of incentivizing trade-ins knowing some of their pervs will steal customers' nudes and sex vids.
Persons: , Carrie Goldberg, Laura Hecht, Felella, Emma Aubrey, 8zZy4iPmUC Organizations: Mobile, Service, CNBC, Police, New York Post, Business Locations: Columbia, Washington
Henrik Fisker, CEO of electric-vehicle maker Fisker Inc. introduces the Ronin electric sports car in Huntington Beach, California, August 3, 2023. REUTERS/Mike Blake/File Photo Acquire Licensing RightsCompanies Fisker Inc FollowNov 17 (Reuters) - Fisker (FSR.N) said on Friday that its new distribution strategy would help improve delivery speed and volume, which the electric vehicle company noted was a bottleneck that curbed production. The EV maker delivered 107 vehicles on Thursday, crossing the 100 mark for the first time after executing a new strategy that brought in revenue of $7.5 million in one day. Fisker said it has added several logistics partners to transport Ocean SUVs to delivery locations so that they can be handed over to customers quickly. An employee can drive a customer's car to them if they live within 60 miles of a Fisker fulfillment location, eliminating the use of vehicle transport, the company said.
Persons: Henrik Fisker, Mike Blake, Fisker, Akash Sriram, Maju Samuel Organizations: Fisker Inc, REUTERS, Thomson Locations: Huntington Beach , California, Bengaluru
"Nevertheless, T-Mobile has failed to implement any common-sense security hardware or software to protect consumers from their data and privacy being exploited during ordinary transactions at the T-Mobile store." "Anxious and concerned, Jane hastily returned to the T-Mobile store with her mother to speak to the store manager," the lawsuit states. "During this time, while Jane was seeking assistance at the T-Mobile store, the unauthorized person continued to log into her social media accounts on the iPhone XS Max." "T-Mobile has big incentive programs to induce customers to upgrade their devices and turn in their old ones. But the ugly truth is that T-Mobile knows that employees sometimes steal customers' most intimate images and videos from the old devices they relinquish," Goldberg added.
Persons: Mobile didn't, Jane Doe, Max, Jane, Carrie Goldberg, Laura Hecht, Felella, Goldberg, Emma Aubrey Organizations: Mobile, Columbia, Redmond Law, CNBC Locations: Washington, United States, Seattle, York, Redmond
NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers covered across the end-to-end customer journeyAI chatbots that understand and respond to customer emotions can be used to personalize the customer experience and provide expedited resolutions. Conversation as a means of delivering exceptional customer experience (CX) has reached a tipping point in today's modern business landscape. This mismatch between consumer expectations and business capabilities is a significant opportunity for generative AI to improve the customer experience. The future of conversational customer experienceAlthough AI has the potential to revolutionize the customer experience, it is not without its drawbacks. These chatbots can be used to personalize the customer experience and provide expedited resolutions to customer problems.
Persons: Elizabeth Tobey, Tobey Organizations: NICE, CX, Insider Studios
"Management of all the Sovcomflot ships was transferred to Sun Ship Management in March/April 2022 when their offices in Europe were closed. 30 ship owners targeted in new Treasury probeThis is just one example of the murkiness within the Russian oil trade. There are grey areas in the U.S. government's Russian oil guidelines, though the efforts can ultimately lead maritime investigators to the truth. In the U.S. Treasury's "Preliminary Guidance on Implementation of a Maritime Services Policy and Related Price Exception for Seaborne Russian Oil," ship owners are under a Tier 2 category. This document could provide a "safe harbor" for ship owners who are relying on that customer's "attestation" to comply with sanctions.
Persons: Wally Adeyemo, Matthew Wright, Wright, it's, hasn't, They're, shipowners, Andy Lipow, Lipow, Brent Organizations: Windward, U.S . Department, Foreign Assets Control, Treasury, Shipping, Coalition, Ukraine, United, Kazan Shipping Incorporated's, Progress Shipping Company, CNBC, Sovcomflot, Management, Sun Ship Management, Maritime Services, Ship, Lipow Oil Associates, U.S . Treasury, European Union, AIS Locations: Morocco, Price, United Arab Emirates, Kazan, Kazan Shipping Incorporated's Kazan, UAE, Europe, U.S, Asia, Ukraine, Hong Kong, China, India
Nov 16 (Reuters) - Digital wealth management provider Wealthfront, a pioneer in automated investing, now oversees more than $50 billion in assets and is set to grow revenue by more than 140% this year, the company said on Thursday. Wealthfront was founded in 2008 by Andy Rachleff and Dan Carroll and launched automated investing services in 2011. It is a pioneer in using artificial intelligence to craft low-cost investment portfolios for Americans. The U.S. Securities and Exchange Commission (SEC) recently proposed a rule aimed at managing how AI is used to provide investment advice. "We're trying to take the best investment advice that we can through academic research and make that available at low cost to as many clients as we possibly can," he said.
Persons: Wealthfront, David Fortunato, Fortunato, Andy Rachleff, Dan Carroll, Hannah Lang, David Gregorio Our Organizations: Wealthfront, UBS, Reuters, U.S . Securities, Exchange Commission, SEC, Google, Thomson Locations: Washington
The global population is aging, presenting new challenges related to cognitive decline. One startup is building an AI tool to identify potential cognitive decline based on driving behavior. AdvertisementAs the global population ages, the challenges associated with cognitive decline become more prominent. However, cutting-edge technologies are emerging to address these challenges, with companies developing novel tools designed to detect, prevent, and manage cognitive decline. The convergence of AI, medical technology, and neurotech is leading the fight against cognitive decline.
Persons: , Brian Mullins, Mullins, John Klepper, Klepper, Cathy Craig Organizations: Service, Japan, Mind Foundry, Dowa Insurance, PIPRA AG, Business, Royal Academy of Engineering Enterprise, Italian Rugby Federation, Elite Ice Hockey Locations: Zurich, postsurgery, London
House Republicans on Wednesday issued subpoenas to Hunter and James Biden — President Joe Biden's son and brother, respectively — as well as a Biden family associate, Rob Walker, in an escalation of Republicans' impeachment inquiry into the president. A representative and attorney for Hunter Biden and James Biden did not immediately respond to a request for comment. The subpoenas and interview requests come a day after the special counsel overseeing the probe into Hunter Biden testified before the House Judiciary Committee behind closed doors. The panel further alleges that the Biden family, their business associates and their companies received more than $24 million from foreign nations over approximately five years. "These records reveal how the Bidens sold Joe Biden around to the world to benefit the Biden family, including Joe Biden himself, to the detriment of U.S. interests," Comer said in the statement.
Persons: Jason Smith, Joe Biden, Hunter, James Biden, Joe Biden's, , Biden, Rob Walker, James Comer, Walker, Sara Biden, James, Hallie Biden, Beau ), Elizabeth Secundy, Melissa Cohen, Hunter's, Tony Bobulinski, Hunter Biden, Ian Sams, Sams, Comer, should've, David Weiss, Weiss, " Weiss, Daniel Goldman, Mary Gay Scanlon, Ted Lieu, Ted Lieu of California —, Scanlon, Matt Gaetz, Jim Jordan, Jordan, — Tom Winter Organizations: House Republicans, Biden, Republicans, Judiciary, Justice Department, Committee, United, United States Attorneys, Department of Justice, NBC News, Trump, Democratic, Florida Republican Locations: Longworth, Ky, United States, New York, Ted Lieu of California, Ohio
Total: 25