Southwest said customers were clamoring for these changes – when people switch to a competitor from Southwest, the company said the No.
But the change will also help the company charge some passengers more for their tickets.
“The research is clear and indicates that 80% of Southwest customers, and 86% of potential customers, prefer an assigned seat,” said the airline in a statement.
Southwest doesn’t charge for carry on bags and has long allowed passengers to check two bags for free.
The premium seats, which will offer more legroom, will not be available until 2025 as it will require reconfiguring its planes.
Persons:
”, Max
Organizations:
New, New York CNN, Southwest, United, Delta, Boeing
Locations:
New York, Southwest, Delta