His startup, Aisera, uses machine learning and natural language processing to resolve customer service, IT, sales, and operations problems by integrating with a host of enterprise applications like Zendesk, Salesforce, Amazon Web Services, and ServiceNow.
The startup also offers a conversational AI service, or a chat service, in multiple languages that is meant to quickly resolve certain issues.
Funding for AI, machine learning, and data analysis grew to $115 billion in 2021, according to PitchBook data.
For example, Dave uses Aisera's conversational AI for its around-the-clock customer service, allowing the startup to resolve customer questions before handing off to a human if the question is more complicated.
"Thanks to Shelly, Chegg's global service desk technicians can better focus on solving complex issues and proactive support."