Alaska Airlines is removing check-in kiosks as part of a $2.5 billion overhaul of its airport lobbies.
Alaska Airlines has started removing kiosks to print boarding passes at airports, as part of a $ 2.5 billion investment in its passengers' "lobby experience."
QR codes in airport lobbies will prompt passengers to get a boarding pass on their phones if they arrive without one, an Alaska Airlines representative told Insider.
Kiosks have already been removed at nine airports: Portland International Airport in Oregon, Boise Airport, Cleveland Hopkins International Airport, Indianapolis International Airport, Harry Reid International Airport in Las Vegas, Missoula International, Ontario International, Palm Springs International, Rocky Gutierrez Airport in Sitka, Alaska.
Alaska Airlines is a passengers' favorite in terms of customer satisfaction, according to a recent survey.