Locked out of Facebook or Instagram?
It happens to a surprising number of people, often with maddening results.
The reality, though, is that there aren’t many great options for getting an account restored once a user is locked out.
Facebook’s parent company, Meta Platforms Inc., doesn’t have a customer-service line where any user can speak with representatives.
The company, which has said it is committing to building out more customer-service options, advises people to use their guided tools, Facebook.com/hacked and Instagram.com/hacked, which ask a series of questions and then recommend various actions to secure the account.