British telecommunications giant BT said it will cut between 40,000 and 55,000 jobs by 2030.
British telecommunications giant BT Group said it's planning to cut as many as 55,000 jobs by 2030 — and at least 10,000 of those jobs could be replaced by some form of artificial intelligence.
BT Group CEO Philip Jansen said on an earnings call that the company will be a "beneficiary of AI — unequivocally," according to CNN.
Jansen estimated that about 10,000 of the jobs BT will eliminate can be replaced by processes of "digitization and automation," like AI replacements.
Now there's also a little research indicating how workers, particularly those in customer service, are interacting with such tools.