He believed Kurtz deserves credit for quickly engaging the media on Friday, apologizing, and promising solutions — even if social media users say the apology didn't come fast enough.
The steps to take in a crisisGood crisis management can be boiled down to a few simple yet crucial steps, the two experts told BI.
But as disruption from the CrowdStrike outage slowly lessens, many are still concerned by the in-built potential of technology-reliant systems crashing, bringing down all operations with them.
Griffin said his company, which provides crisis management software, is now reviewing its plans and policies to prevent the kind of tech failure CrowdStrike experienced.
"The bottom line is that crisis management is not a check the box; it is an evolution and requires continuous training, exercising, and learning to improve, especially as the nature of threats and types of incidents evolve."
Persons:
—, CrowdStrike, George Kurtz, Kurtz, Getty, Shawn Henry —, Sean Griffin, Griffin, Peer, it's
Organizations:
Service, Microsoft, Business, Windows, Madrid, Barajas, Europa Press, Disaster Tech