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☆ Driving a reimagined customer experience with an AI-powered virtual assistant
  + stars: | 2022-11-23 | by ( Sponsor Post | Created Ibm With Insider Studios | ) www.businessinsider.com   time to read: +7 min
Camping World, the number one retailer of recreational vehicles (RVs) globally, understands that providing exceptional customer service is vital to remaining ahead of its competition. There's the retail side, financial services like insurance or goods, and the dealership side," said Saurabh Shah, chief digital officer and chief information officer at Camping World. It connects Camping World customers with a virtual agent, enabling live agents to take over more complex conversations. The two teams went one step further and integrated additional enhancements in the back end that expanded the capabilities of virtual agents handling customer scenarios, improving live agent efficiency and customer satisfaction. As of March 2022, customer engagement increased by 40% and Camping World saw wait times drop down to 33 seconds.
☆ This Y Combinator-backed startup wants to transform how hotels manage guests. Check out the 21-slide pitch deck Canary Technologies used to raise $30 million.
  + stars: | 2022-10-27 | by ( Hasan Chowdhury | ) www.businessinsider.com   time to read: +2 min
Canary Technologies has raised $30 million to overhaul the way hotels manage guests digitally. The startup's platform is used by global brands such as Radisson Hotels and Best Western. Check out the 21-slide pitch deck it used to raise the Series B round below. The startup's tech is used by brands such as Radisson Hotels, Best Western, and Four Seasons. Check out the 21-slide pitch deck it used to raise the funds below:
☆ Read the pitch deck customer management startup Catalyst used to turn some of its top customers into investors in a $20 million round
  + stars: | 2022-08-24 | by ( Paayal Zaveri | ) www.businessinsider.com   time to read: +3 min
Customer management startup Catalyst raised a $20 million round, partially from its own customers. Here's the pitch deck Catalyst used for this $20 million strategic funding round. Customer management startup Catalyst wasn't looking to raise funding. The result was a $20 million non-traditional round with participation from 20 execs or leaders from companies in their customer base. Here is the pitch deck Chiu used to convince customers and key investors to invest.
☆ TurboTax vs. H&R Block: How the popular tax-filing services compare on cost, experience, and expert help
  + stars: | 2022-03-24 | by ( Laura Mccamy | Read More | Read Less | ) www.businessinsider.com   time to read: +12 min
See Personal Finance Insider's picks for the best tax software »There are many different tax software programs to choose from, and, honestly, they're all pretty good. TurboTax vs. H&R Block: costs and feesThe bottom line: Even when you consider discounts, H&R Block nearly always comes out cheaper than TurboTax for comparable products. If cost is a primary consideration but you'd like a premium tax-filing experience, H&R Block comes out on top. TurboTax vs. H&R Block: user experienceThe bottom line: Both have a high-quality and comprehensive interface, but H&R Block's is less cluttered. How to choose between H&R Block and TurboTaxThere's a lot to recommend both TurboTax and H&R Block online software.
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