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Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details. While many people in the industry have acknowledged a need for better emergency tech, its implementation has varied across states. Anthony Mignogna, the chief of communications for Delaware County Emergency Services, recalled using the transcription service while taking a call from someone in danger. Carbyne also recently rolled out an AI-powered triage system designed to help centers prioritize calls during high-volume periods or nonemergency situations. He called on the federal government to step in to help centers access new services.
Persons: , Raquel Lewandowski, John Heinz, Lewandowski, Michael, Brian Fontes, Alex Dizengof, Anthony Mignogna, Mignogna, Carbyne, Heather Hilliard, Dizengof, it's, Karima Holmes, Fontes Organizations: Service, John, Wildlife, Association, Emergency Services, Orleans Parish Communication, Emergency Communications Center Locations: Delaware County , Pennsylvania, Tinicum, Philadelphia, Canada, Carbyne, Delaware, Orleans Parish, Louisiana, Lincoln , Nebraska
The head of the FAA told Congress how its panel is examining sleep science to help. Despite the best efforts of pilots and air traffic controllers, sometimes collisions do happen. It said the captain was distracted and confused by instructions from air traffic controllers, while the co-pilot lost track of the plane's location. Air traffic control fatigueOne major cause of near-misses is the strained workload of air traffic controllers. "Air traffic controllers are being required to do mandatory overtime," she said.
Persons: , Mike Whitaker, Whitaker, Rich Santa, Jennifer Homendy, Paul Rinaldi, Forbes, It's, Brad Surak Organizations: FAA, Service, New York Times, American Airlines, JFK, Delta Air Lines, JetBlue, Boston Logan International, Japan Airlines, Federal Aviation Administration, National Transportation Safety Board, National Air Traffic Controllers Association, Times, National Transportation Safety, Boeing Locations: Tokyo
To avoid ghosting job candidates, Church would schedule updates and ask for follow-up emails. There are four main reasons recruiters ghost candidates. Unfortunately, there are times when recruiters just ghost job candidates, and I don't think they should. When I was a recruiter, here are two simple ways I prioritized my candidates and avoided unintentional ghosting. They're hiring more, working more, and have more candidates on their plate than normal.
Persons: Nolan, there's, , I've, you've, doesn't, ghosting, it's Organizations: Google, Service, Nolan Church, cofounding, DoorDash Locations: Salt Lake City
Read previewI've lived in London for nearly two years and have been visiting the capital city for even longer. The food scene is pretty diverse, and London has a reputation for having chain restaurants and upscale dining experiences, like the Ritz and after-the-theater restaurants around Covent Garden. But recently, I dined at quite the hidden gem: The Clink Restaurant inside Brixton Prison. Entering the prison reminded me of going through airport securityWe had to go through security before entering the restaurant. The restaurant is located in the center of the prison courtyardThe Clink is housed in a converted governor's house that dates back to 1819.
Persons: , Eibhlis Gale, Coleman, I've, JUSTIN TALLIS, Granny Smith, I'd, frazzled Organizations: Service, Ritz, Business, Getty Locations: London, Covent, Brixton, It's, Yorkshire
A CVS pharmacist died of a heart attack mid-shift at an understaffed store during the pandemic, USA Today reported. AdvertisementA CVS pharmacist at an understaffed store had a fatal heart attack at work – and her family thinks that she didn't go to the ER because she didn't want to leave the pharmacy unattended. People close to Anderson told USA Today they thought she had decided to wait until her replacement arrived before going to the ER. "COVID has exacerbated this already inhumane situation," a former CVS pharmacist in Connecticut said. Michael DeAngelis, CVS' executive director of corporate communications, told USA Today that Anderson's death was a "tragedy that never should have happened."
Persons: , , Ashleigh Anderson, understaffed –, Anderson, Joe Bowman, Anderson texted Bowman, Bowman, Larry Anderson, she'd, COVID, Anderson's, CVS, Michael DeAngelis, Ashleigh, DeAngelis Organizations: Service, USA, Workers, CVS Locations: USA, Seymour , Indiana, Anderson, Connecticut
Read previewTarget's swift and severe crackdown on workers who bought one of the trendy Stanley x Starbucks cups last month could lead to another headache — keeping its Starbucks cafés staffed up. Of the 11 recently fired Target employees who have discussed their situations in detail with Business Insider, six worked in their stores' Starbucks cafés, which operate under a license agreement with the coffee company. STLs also told BI that stores are shuffling workers between stores, as they have in the past, to help with coverage. "You have so much paperwork, you have to do so much training, you have to do everything a normal Target Team Lead does, plus all your Starbucks stuff." Barista Jessie Gage told BI she and five coworkers were fired, cutting her store's Starbucks team by half.
Persons: , STLs, Nickole Smith, weren't, Barista Jessie Gage, aren't, Christina Tavares, Dominick Reuter, Smith, It's Organizations: Service, Stanley, Starbucks, Business, BI, Target, Member Locations: Target's, Starbucks cafés
A CVS store in Ohio was in a state of disarray when the State of Ohio Board of Pharmacy visited it. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . The decision follows an investigation by the State of Ohio Board of Pharmacy, which sent inspectors to CVS' store in Canton, north-east Ohio, in mid-September 2021. The pharmacy was more than a month behind in filling prescriptions, the worker said. The Board said on Tuesday that the store would have to pay a monetary penalty of $250,000.
Persons: , they'd, We've, We're Organizations: of Ohio, of Pharmacy, Service, CVS, State of Ohio, Staff Locations: Ohio, Canton
The investigation found that the store was seriously short staffed, pharmacy phones were not working properly and the AC unit was broken. A follow-up visit by agents revealed that the pharmacy was over a month behind in filling prescriptions, according to the agency’s report. In addition to the fine, regulators also put the 7292 Fulton Drive CVS store on probation for at least three years during which it will be subject to enhanced monitoring. The issues being investigated range from hundreds of prescriptions allegedly being past due, pharmacy staffing shortages, clutter and unsafe working conditions and concerns about maintaining adequate medications safety inside the pharmacy. These concerns led some pharmacists to walk out of CVS and Walgreens stores pharmacies last fall and ignited a national push to unionize pharmacy workers.
Persons: we’ve, We’re, Amy Thibault, ” Steven W, , Nicole Goodkind Organizations: New, New York CNN, CVS, State of Ohio, of Pharmacy, CNN, Ohio, Pharmacy, state’s, Pharmacists, Community Pharmacists Association, Walgreens, Walmart, Institute, National Institutes of Health Locations: New York, Canton , Ohio, State, Canton, Ohio, United States
The year opened with a bang as employers added 353,000 jobs in January, far exceeding the most optimistic of forecasts. Revisions also raised the November job number to 182,000 and also added 117,000 more jobs to December. “The labor market is certainly cooling,” Brent Schutte, chief investment officer at Northwestern Mutual Wealth Management, said ahead of the report. “I think the labor market by many measures is at or nearing normal, but not totally back to normal,” Powell told reporters. But it is hard to contain the enthusiasm that a strong jobs report along with moderating inflation is good for most Americans.
Persons: , , Becky Frankiewicz, isn’t, ” “ We’re, December’s downwardly, ” Brent Schutte, seasonality, Amy Glaser, Glaser, Chris Todd, ” Todd, Jerome Powell, ” Powell, “ It’s, Julia Pollak, ” Schutte Organizations: ADP, Northwestern Mutual Wealth Management, Adecco, BLS, Federal Reserve, Federal
Wisconsin’s top prison official wrote to the governor in 2015 with a dire warning: The state prisons were dangerously understaffed, imperiling both guards and inmates. Five years later, two men escaped from a maximum-security Wisconsin prison that once held Jeffrey Dahmer, fleeing early one morning when four of the facility’s five watchtowers were unmanned. Today, two of the state’s prisons have been in lockdown for months. Prison officials who initially blamed the restrictions on violent outbursts have since conceded that a shortage of guards has kept the lockdowns in place. By the time the crisis began, the state had known for years that it was losing guards faster than it could replace them, an examination by The New York Times and Wisconsin Watch has found.
Persons: Jeffrey Dahmer Organizations: Wisconsin, New York Times, Wisconsin Watch
A Burger King employee says she enjoys her job so much she even comes in when she's sick or in pain. Wanda Byrd has worked at the Burger King in Medicine Park, Oklahoma for 50 years. AdvertisementA Burger King employee who's worked there for more than 50 years says she still comes to work when she's sick or in pain because she enjoys her job so much. Byrd told KSWO that in 2005, the burger chain gave her a Jeep to reward her for her speedy service. One Burger King worker who's been at the chain for nearly 30 years said the healthcare insurance he gets covered his four daughters through high school and college.
Persons: Wanda Byrd, , who's, she'd, Byrd, KSWO, who've, Burger Organizations: Burger King, Service, King, Medicine, Business, Bureau of Labor Statistics Locations: Medicine Park , Oklahoma, Oklahoma
When Haley Omeasoo used her forensics expertise to launch a nonprofit aimed at assisting the families of missing and murdered Indigenous people, the name Ohkomi Forensics seemed fitting. The 27-year-old said she went into forensic anthropology specifically so she could help the families of missing and murdered Indigenous people (MMIP), including those she knew on her own reservation. That's where Omeasoo hopes Ohkomi Forensics can come in. AdvertisementFamily members of missing and murdered indigenous women in Montana gather in front of the state Capitol in Helena, Mont., Wednesday, May 5, 2021. The FBI typically steps in to investigate cases, but Indigenous families frequently express frustration and say there is a lack of progress and communication.
Persons: , Haley Omeasoo, Omeasoo, Montana, Iris Samuels, Ashley HeavyRunner Loring, Omeasoo's, Loring, Kimberly Loring, David Goldman Organizations: Service, Business, Anthropology, Montana Department of Justice, Ohkomi Forensics, FBI, Forensics, University of Locations: Montana, Helena, Mont, MMIP, Blackfeet, Browning , Montana, Canada
The owner of a hot dog diner in Oklahoma enjoyed a sales boom after a sad photo of him went viral. Scott Hosek told local media that business was lagging amid the Christmas period. The diner has been busy after a customer posted a photo of him looking mournfully out his window. Hosek told USA Today that business had increased significantly since Chappel's December 20 post, reversing from a pre-Christmas customer dip. The restaurant saw an entire week's worth of sales in one day, Hosek told ABC affiliate KOCO.
Persons: Scott Hosek, , Nick Chappell, Chappell, Hosek, Chappel, it's, Moore, you'll Organizations: Service, Facebook, USA Today, ABC, Business, Oklahoma City Locations: Oklahoma, Norman , Oklahoma
Customers and state governments have accused Dollar General of overcharging for various products. Additionally, two Dollar General customers and two employees told Business Insider they'd been overcharged or had seen customers overcharged in Florida, Pennsylvania, West Virginia, and Alabama. High turnover and reduced hours for Dollar General employees have led to merchandise crowding aisles, creating safety hazards. The state's Department of Agriculture, Trade, and Consumer Protection said inspectors had found that Dollar General stores overcharged customers for 9% of products the inspectors evaluated. In North Carolina, Dollar General paid nearly $71,000 in fines related to its pricing practices from August 2022 to April 2023.
Persons: , they'd, Andrew Bailey, Catherine, she'd Organizations: Service, Dollar, Business, state's Department of Agriculture, Trade, Consumer Protection Locations: Ohio, Missouri, Wisconsin, Vermont, North Carolina, Florida , Pennsylvania, West Virginia, Alabama, Iowa, Pennsylvania, Florida
Tesla Insurance, launched in 2019 by the electric-car company, has promised policyholders “vastly better” service than rivals, as Tesla chief Elon Musk put it in April 2022. “What do they have, three people answering phone calls?”Complaints about Tesla Insurance are drawing scrutiny from state regulators and the plaintiffs’ bar. And there’s no way to know exactly how many have been made against Tesla Insurance and how its record compares with competitors’. That fall, Tesla launched InsureMyTesla, a new insurance offering for U.S. Tesla owners, in partnership with Liberty Mutual Insurance Co. Lester F. Aponte, a Los Angeles attorney who signed up for Tesla Insurance in August, described a maddening ordeal to obtain proof of insurance.
Persons: Mark Bova, lurched, “ I’m, ” Bova, policyholders “, Elon Musk, Musk, Bova, he’s, Tesla, , Musk’s, Virginia –, Phil Fioresi, Tesla’s adjusters, adjusters, ” Zachary Kirkhorn, ” Kirkhorn, Teslas, InsureMyTesla, it’s, It’s, Chanda Santiago, ” Santiago, Lester F, Aponte, haven't, Understaffed, , , Policyholders, Jonathan Garcia, Garcia, adjuster, Scott Sawyer, Sawyer, Lauren Lee Sawyer, ” Sawyer, , Steve Stecklow, Koh Gui Qing, Norihiko, Mike Scarcella, John Emerson, Brian Thevenot Organizations: Green, U.S . Army Special Forces, Tesla Insurance, Tesla, Reuters, Bureau, Twitter, U.S, SpaceX, Ohio Department of Insurance, California Department of Insurance, Data, AAA, The Auto Club Group, Liberty Mutual Insurance Co, Liberty Mutual, Markel, National Insurance Company, State National, State, Facebook, Better, policyholders, Better Business Bureau Locations: Maryland, That’s, California , Utah , Illinois, Virginia, South San Francisco , California, California, Draper , Utah, Texas, policyholders, InsureMyTesla, U.S, Illinois, Colorado, Ohio, Florida , Georgia, Washington, Santiago, Los Angeles, Draper, North Carolina, Riverside , California
On Google, searches for "no degree jobs" reached an all-time high this year in the U.S., according to Google Trends data shared with CNBC Make It. Most travel agents require at least a high school diploma and on-the-job training. Within Google searches for jobs without a degree, "high paying jobs without a degree" was a top search in 2023. The average salaries for these roles vary: According to ZipRecruiter, the average pay for travel agents in the U.S. is $39,955, while real estate agents are pulling in an average $86,356 per year and notaries earn $129,717. The top 10% of real estate agents and notaries, however, are earning well over $100,000 and $200,000, respectively.
Persons: Lisa Gevelber, ZipRecruiter, Warren Buffett Organizations: Google, CNBC, National Notary Association, Cruise Lines International Association, International Air Transport Association Locations: U.S
In a country like France this is ‘unimaginable’Though 5,000 miles away from mainland France, under French law, Mayotte is as French as the suburbs of Paris. A dried up reservoir in Dzoumogne on the French Indian Ocean island of Mayotte on October 15, 2023. Gregoire Merot/APAs the water crisis continues, so do the health risks. ‘It’s not a normal life’A man fills a bucket with water in Dzaoudzi, on the French Indian Ocean island of Mayotte, Nov. 7, 2023. Marion Joly/AFP/Getty ImagesMahorais continue to struggle with the financial repercussions of the dire water crisis.
Persons: Racha Mousdikoudine, , Mousdikoudine, Douainda Attoumani, “ I’m, , Cook, Olivier Brahic, Estelle Youssouffa, it’s, Marion Joly, Gregoire Merot, Soumeth Abasse, Abasse, “ We’ve, “ We’re, ” Abasse, Youssouffa, that’s, ‘ It’s, Elsa Leduc, ” Leduc, we’ve Organizations: CNN, Mayotte –, Getty, Regional Health Authority, French National Assembly, Mayotte’s, , European Commission, Prefecture, BFMTV Locations: Mayotte, Africa, Mozambique, Madagascar, Prefecture, France, Paris, Chafion Madi, AFP, La, Dzoumogne, M'tsamoudou, Bandrele, Dzaoudzi
The assault that forced the evacuation of the hospital and left dozens of homes ablaze was blamed on the Brooklyn gang. Previous attacks in Cite Soleil and other areas have left hundreds of civilians dead as gangs pillage communities, raping and killing people inside their homes. During the recent clashes in the sprawling seaside slum that led up to Wednesday’s attack, gangs could be seen traveling by boat to surprise and kill rival gang members, Ulysse said. Then, after everyone inside the hospital grew quiet, she heard gangs outside arguing whether or not to burn the facility. Those interviewed praised the police and Ulysse, who pleaded for help via social media as the facility came under attack.
Persons: ” Jose Ulysse, Gabriel Jean, Pierre, Ti Gabriel, Ulysse, Iskar, , Edline Pierre, , Marie, Marthe Pierre, Yolande Saint, Philippe, “ Lucky, God, ___ Coto Organizations: PORT, Fontaine Hospital Center, Cite Soleil, Police, Employees, Soleil, Wednesday, Bullets, National Police Locations: Haiti, Haitian, Cite, Port, Pierre, San Juan , Puerto Rico
The walkout comes on the coffee chain's Red Cup Day event, during which Starbucks hands out free red-colored, reusable, holiday-themed cups to customers on their coffee purchases. About a dozen workers picketed outside Starbucks' Astor Place outlet at the New York University's campus chanting "no contract, no coffee" and other rhymes. Red Cup day has typically been a major driver of store traffic, with Placer.ai data showing that visits to U.S. Starbucks stores on the day last year jumped 94% over the daily average for the full year. Mary Boca, 22, Astor Place, New York barista, said she wants to see higher pay and more staff at Starbucks. Last year, workers at more than 100 U.S. company-owned Starbucks locations had held a one-day strike on Red Cup day.
Persons: Lindsay DeDario, Mary Boca, , New York barista, Boca, Edwin Palma Solis, Granth, Shinjini Organizations: Mobile, REUTERS, Starbucks, Workers United, NYU, Workers, U.S ., Red, Thomson Locations: Hamburg, Buffalo , New York, U.S, United States, Astor, York, , New York, Bengaluru, Arriana, New York City
The Waupun, Green Bay and Stanley prisons have been under lockdown for months as the state grapples with deteriorating buildings and a worker shortage. And at Green Bay, only rules related to visitation and recreation time remain suspended. There were two suicides at the Green Bay prison between 2019 and 2022, according to the Milwaukee Journal Sentinel. A group of Waupun inmates filed a federal lawsuit in Milwaukee in October alleging that the prison's conditions amounted to cruel and unusual punishment. The prisons in Waupun and Green Bay were both built in the 1800s and need significant physical upgrades.
Persons: — Lockdowns, Tony Evers, Green Bay’s, ” Evers, Evers, Jim Rafter, Organizations: The Wisconsin Department of Corrections, Milwaukee Journal Sentinel, Wisconsin Department of Corrections, Department of Corrections Locations: MADISON, Wis, Green, Wisconsin, Green Bay, , Waupun, Milwaukee, Allouez
REUTERS/Carlo Allegri/File Photo Acquire Licensing RightsCompanies Starbucks Corp FollowNov 13 (Reuters) - The Workers United union said on Monday that thousands of employees at hundreds of Starbucks (SBUX.O) stores will walk out on the coffee chain's key Red Cup day promotional event this week, citing staffing and scheduling issues. Starbucks hands out free reusable holiday-themed cups with coffee purchases on the popular promotional event Red Cup day, which falls on Thursday this week, in the midst of the key holiday season. The Workers United in a statement said that Red Cup day is "one of the most infamously hard, understaffed days for the baristas" at Starbucks, and called on baristas and supervisors at all Starbucks stores to walk out on Nov. 16. The union had called for protests at more than 100 Starbucks stores at Red Cup day last year. Workers United represents more than 360 unionized stores and more than 9,000 Starbucks employees, according to the union's website.
Persons: Carlo Allegri, . Workers United hasn't, they've, Juveria Tabassum, Rashmi Organizations: Empire, REUTERS, Companies Starbucks Corp, The Workers United, Starbucks, The Workers, Red, Workers, . Workers United, Reuters, Workers United, Thomson Locations: Manhattan, New York, U.S
People attend a demonstration before the start of debate on an immigration bill at the French Senate in Paris, France, November 6, 2023. The placard reads "No to the asylum and immigration law. Workers at OFPRA rarely go on strike and the last time they did so was in 2018, to oppose a law on immigration that was being passed. Regarding asylum claims, an amendment was adopted by lawmakers in the Senate, proposing the creation of kiosks in police stations at a local level, with the intention of speeding up asylum claims. The CGT estimated that around a quarter of OFPRA workers took part in Tuesday's strike.
Persons: Claudia Greco, Sabine Trapateau, Anouk Lerais, Layli, Bernadette Baum Organizations: French, Rights, CGT, OFPRA, Workers, Thomson Locations: Paris, France, OFPRA
The letters were just the latest worrisome disruption for election workers in Seattle and across the country who have been besieged by threats, harassment and intimidation since the 2020 presidential election. Fulton County has been the target of conspiracy theories since the 2020 election, and its election workers have been harassed and threatened over false claims that they were stuffing ballots to aid Democrats. In Pennsylvania, officials estimate 40 of the state’s 67 county election offices have new directors or deputy directors since 2020. In North Carolina, where Republican lawmakers recently moved to gain more control of state and local election boards, roughly a third of 100 county election directors have left since the 2020 election. About 1 in 5 election workers knows someone who left their election job for safety reasons, and about 70% of local election officials said harassment has increased, according to a Brennan Center survey.
Persons: “ There’s, , Julie Wise, we’re, , Brad Raffensperger, ” Raffensperger, , Barb Byrum, ” Byrum, Kim Wyman, ” Wyman, Liz Howard, Wise, Ed Komenda, Manuel Valdes, Jeff Amy, Lindsay Whitehurst Organizations: ATLANTA, FBI, U.S . Postal, Service, Authorities, Georgia, Republican, Justice Department, Brennan, Associated Press Locations: King County , Washington, Washington, Seattle, King, Georgia, Nevada , California, Oregon, Atlanta’s Fulton County, Fulton County, Ingham County , Michigan, Pennsylvania, Nevada, Arizona, North Carolina, Virginia, Tacoma , Washington, Atlanta
It claims that Mark Zuckerberg ignored global affairs boss Nick Clegg's calls for more investment in teen wellbeing. It also says he vetoed work to ban cosmetic surgery filters that experts said were harmful to mental health. AdvertisementAdvertisementMark Zuckerberg ignored top Meta executives' requests to tackle child safety concerns, according to a lawsuit filed by the Massachusetts attorney general. AdvertisementAdvertisementClegg added that its current wellbeing work was "both understaffed and fragmented," according to the complaint. But the suit says that Zuckerberg "ignored Clegg's request for months" while Meta's leadership continued to publicly advocate for the need to invest in wellbeing.
Persons: Mark Zuckerberg, Nick Clegg's, , Meta, Nick Clegg, Clegg, Zuckerberg, DANIEL LEAL, Adam Mosseri, Andrew Bosworth Organizations: Meta, Service, Injury, Getty Locations: Massachusetts
New York CNN —Retail pharmacy workers have told CNN that their employers have left them severely overworked and understaffed. The grassroots organizers had difficulty organizing the large-scale walkout without institutional support, and failed to rally pharmacy workers on a significant level. A number of other US unions represent retail pharmacy workers. United Healthcare Workers East represents nearly 5,000 pharmacists and pharmacy techs in hospitals and retail pharmacies. The United Food and Commercial workers also represent retail pharmacy staff but do not share official membership numbers.
Persons: walkouts, , we’re, ” Walkouts, ” Dr, Shane Jerominski, Jerominski, Maurice Shaw, ” Jerominski, they’re, “ We’ve, we’ve, Fraser Engerman, , Amy Thibault Organizations: New, New York CNN, Retail, CNN, International Association of Machinists, Aerospace Workers, Walgreens, CVS, Pharmacy, ” Organizers, IAM Healthcare, IAM, Facebook, , United Healthcare Workers, Food Locations: New York, United States, North America, walkouts, Bled
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