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Read previewI worked at a hotel chain that was always busy — during peak tourist season, we were sold out most nights. Companies like Marriott, Hilton, Choice Hotels, and IHG have thousands of hotels worldwide that you can earn points to redeem for free hotel rooms and gift cards at popular retailers. AdvertisementTrying to use someone else's credit cardYou need a credit card to check in, and it should ideally be your own. Monkey Business Images/ShutterstockHotels only allow you to use someone else's credit card if the card owner has provided the hotel with a credit-card-authorization form. AdvertisementShowing up without a credit card or IDHaving an ID is crucial for a smooth check-in process.
Persons: , you've, I've, That's, Marriott, Justin Sullivan, there's, I'm, John Smith's, John Smith, they've Organizations: Service, Business, Companies, Marriott, Hilton, Choice, Getty Locations: It's
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewThree people are facing grand theft charges after more than $100,000 of goods were stolen from Home Depot stores in Florida by swapping out the barcodes for lower-cost items at self-checkouts, the state's attorney general said. On Home Depot's website, the roof sealer currently retails at $119 for a 0.9-gallon bucket or $349 for a 4.75-gallon bucket. Moody's Office of Statewide Prosecution charged Popat with one count of grand theft over $100,000, and Abad and Baglin with one count of grand theft over $20,000. Now, this group faces our Statewide Prosecutors and time in prison, where I can promise there is no self-checkout line."
Persons: , Ashley Moody's, Vicky Popat, Christopher Abad, Christopher Eduardo Baglin, Henry 887 Tropi, Abad, Moody Organizations: Service, Home Depot, Statewide, Business, Statewide Prosecution, Depot, Statewide Prosecutors, Midwest Locations: Florida, Home, South, Central Florida
Read previewA woman left people divided after she said she did not tip her hairdresser for 7 ½ hours of work, despite saying she was "the best braider" she'd ever had. She said the cost worked out to $46 an hour and that the hairdresser did not have to commute because she worked from home. Many people think tipping is a way of saying thank you, Justice said, but she didn't see it that way. Advertisement"To me, saying thank you is how you say thank you," she said. Some were vehemently on her side, saying that the tip was definitely included in the cost of the service.
Persons: , Justice, commenter, rebook — Organizations: Service, Business
Read previewA woman says she was asked to pay and tip her massage therapist before the service, an ordeal that left her feeling uncomfortable. "I'm more than happy to tip, but I feel like tipping nowadays is just getting out of control." I'm fine with paying full price. I'm fine with leaving the tip. "I'm happy with paying the full price and the tip, but I just don't appreciate being made to feel bad for what I am able to tip right now."
Persons: , Taylor Stewart, Taylor Stewart Stewart, Stewart, I'm, I'd, that's, doesn't, That's, they're Organizations: Service, Business, of Service Research Locations: America
AdvertisementA woman left people divided after she said she did not tip her hairdresser for 7.5 hours of work, despite saying she was "the best braider" she'd ever had. Justice previously called out "tipping culture" in a video posted in December last year, saying it was "out of control." Justice said many people think tipping is a way of saying thank you, but she didn't see it that way. Advertisement"To me, saying thank you is how you say thank you," she said. Some were vehemently on her side, saying that the tip was definitely included in the cost of the service.
Persons: , Justice, commenter, rebook — Organizations: Service, Business
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewTarget’s self-checkout reckoning continues as the retailer is cutting the hours of operation for self-service lanes at some of its stores. The move does not yet include all of the company’s nearly 2,000 locations, but employees told Business Insider that store staffing levels and sales volumes are key factors in the decision. In particular, Target is aiming to keep the percentage of overall store sales through self-checkout below a certain threshold, the workers said. This story is available exclusively to Business Insider subscribers.
Persons: Organizations: Service, Business, Target, BI, Workers, Walmart, Kroger Locations: Illinois, Oklahoma, Michigan
Some shoppers are skeptical about T.J. Maxx's food aisle and whether the products are good quality. AdvertisementThe internet doesn't know what to make of T.J. Maxx's food aisle. T.J. Maxx sources from vendors you've probably never heard ofGo to your local T.J. Maxx and chances are you'll find an aisle lined with pink Himalayan salt grinders, bottles of coffee syrup, and boxes of gourmet chocolates. Maxx's food is an "unplanned extra" that catches her eye on the way to the checkouts, she said. Maxx's food is an "unplanned extra" that catches her eye on the way to the checkouts.
Persons: Maxx, , TikTok, It's, Grace Dean, Aneesha Sherman, Bernstein, Sherman, Fiona Fitzpatrick, Fitzpatrick, T.K, they've, Maxx doesn't, you've Organizations: Service, Maxx, Business Locations: Maxx, Spain, British
Aldi is reportedly testing checkout technology similar to Amazon's Just Walk Out at a store. The technology, from startup Grabango, has been used at a Chicago-area Aldi store since November. AdvertisementAldi is the latest retailer to add in-store technology that functions like Amazon's Just Walk Out checkout system. Like Amazon's Just Walk Out, Grabango's technology allows customers to download an app on their phone and add their credit card information. AdvertisementHave you visited the Aldi store in Aurora and have a story idea or insight to share?
Persons: Organizations: Aldi, Retailers, Service, Amazon, Foods, Grabango, Business Locations: Chicago, Aurora , Illinois, Aldi's, North Carolina, Aurora
Read previewMidwest grocery store chain Schnucks is putting a cap on how many items customers can buy at its self-checkout. From Thursday, self-checkout lanes in all Schnucks stores will be limited to customers buying 10 items or fewer, the retailer confirmed to Business Insider. This story is available exclusively to Business Insider subscribers. "While the primary intention is to improve customer service and checkout efficiency, we do expect there to be some benefits to stopping theft," Schnucks said in a statement. "Because self-checkouts are more susceptible to theft, this item limit will help us maintain our costs while keeping the prices lower for our customers."
Persons: , Schnucks, it's, Todd Vasos Organizations: Service, Business, Retailers, Walmart Locations: Missouri , Illinois , Indiana, Wisconsin
Booths, a UK supermarket chain, recently removed almost all its self-service checkouts. No more self-checkoutsAligning with those values is part of the reason that Booths has just removed all self-service checkouts. AdvertisementObviously, you have to have more staff on than if you had a lot of self-service machines, but you always had to have someone manning the self-service tills anyway. A lot of our customers are older and find self-service machines really confusing. I don't find the work busier than when we had self-service machines, but there is a drawback.
Persons: Marti Stelling, , it's, There's, we're, It's, Marti, Manning, checkouts Organizations: Service Locations: Rippon , North Yorkshire
Retailers and tech firms are developing new ways to detect — and prevent — theft. Companies like Walmart and Kroger are using cameras, AI sensors, and other tech at self-checkouts. These days, companies like Walmart, Kroger, and more are outfitting their self-checkouts with cameras, AI-enabled sensors, and other high-tech tools to tamp down theft at self-checkout stations. They previously said, "As with other retailers, theft is always a challenge, and we're always looking for better ways to tackle this issue. The presence of a person is one of several low-tech ways retailers have managed to curb shoplifting at self-checkout lanes.
Persons: , Craig Szklany, Dominick Reuter, we're, Sensormatic, Kroger, Abhinai Srivastava, haven't, Srivastava, Sensormatic's Szklany Organizations: Companies, Walmart, Kroger, Service, Business, BP
Target is testing a 10-item limit at some self-checkout kiosks. AdvertisementShoppers who use some Target self-checkouts now have to limit themselves to 10 items or fewer. "In select stores we are testing self-checkout lanes of 10 items or fewer in order to reduce wait times and better understand guest preferences," Target told Business Insider. The retailer did not say how many stores are involved in the experiment, but CNN reports that the limit applies at select self-checkout kiosks "at a handful of stores." Do you have a story idea about Target or self-checkout to share?
Persons: , Target Organizations: Service, Target, CNN, Star Tribune, Costco, Walmart Locations: Minnesota, Edina , Minnesota, Minneapolis, Albuquerque , New Mexico
You clicked the picture of a zucchini on the screen, but what you have in your basket is a cucumber. And buying something like alcohol or medicine still means you have to wait for a store worker to come over. No warm welcome from machines. “Delighting customers with our warm northern welcome is part of our DNA.”Can humans and machines peacefully coexist? But removing self-checkouts altogether, as Booths announced it will do, would be a “bad idea,” Ms. Abittan said.
Persons: that’s, “ There’s, , Sandra Abittan, , Ms, Abittan Organizations: Tesco, Wal, Mart Locations: London, United States, Britain
Dutch payments fintech startup Fero has raised $3 million in a seed funding round from US hedge fund Coatue. The Amsterdam-based startup, founded in 2022, aims to improve the customer verification process at checkouts and decrease the level of abandoned purchases. Payment authentication, where customer identities are verified, has become much more crucial for businesses since the rollout of Europe's PSD2 Open banking regulations. Fero wants to reduce the level of friction customers face during this authentication process, the startup's cofounder and CEO Craig Savage said. The company went through the tech startup incubation program Antler before raising this $3 million seed funding round led by Coatue, alongside Volta Ventures and Antler.
Persons: Fero, Craig Savage, Savage, Coatue Organizations: Volta Ventures Locations: The Amsterdam, Madrid, Amsterdam
Customers seen in the self-service checkout area of a Coles supermarket in Sydney, Australia, June 17, 2020. REUTERS/Loren Elliott/File Photo/File Photo Acquire Licensing RightsOct 26 (Reuters) - Australian retailers are ramping up their tech security initiatives, including placing cameras at self-checkouts and body-worn cameras on staff, to combat a surge in stock theft and customer aggression aggravated by the cost of living crisis. "Unfortunately the data suggests it's continuing to occur," added Thomson, whose firm counts Coles and Woolworths as clients. Reports of store theft surged 23% in Australia's three largest states of New South Wales, Victoria and Queensland, home to three-quarters of the population, in the year to March 2023, according to the latest available government statistics, as COVID-related restrictions ended. Reports of threatening behaviour by shoppers rose to 17% of all security reports logged by Australian store staff in 2023, from 10% three years earlier, according to Auror data reviewed by Reuters.
Persons: Loren Elliott, Phil Thomson, Thomson, Coles, Leah Weckert, Weckert, Brad Banducci, Gerard Dwyer, Rishav Chatterjee, Byron Kaye, Praveen Menon, Christian Organizations: Coles, REUTERS, Woolworths, New, Reuters, National, of, Allied Employees Association, Thomson Locations: Sydney, Australia, New Zealand, Australia's, New South Wales, Victoria, Queensland, Bengaluru
AdvertisementAdvertisementWalmart employees say working with anti-theft technology at self-checkouts has led to some tense confrontations with customers. The seven former and current Walmart employees Insider interviewed had direct experience with the company's anti-theft self-checkout technology. Athenia Camacho, a former Walmart employee, detailed the process in a recent TikTok video. Walmart prohibits employees from accusing customers of stealing, even if theft is suspected, the seven people who spoke with Insider said. Another Walmart employee in Missouri said she was told to approach customer confrontations with the mindset: "Don't blame the customer.
Persons: , they're, we're, Joe Pennington, Athenia Camacho, Camacho, Jeffrey Greenberg, SAMUEL CORUM, Dominick Haar, Patti Leroy, Leroy, Dominick Organizations: Walmart, Service, Employees, Universal, Getty, SCO Locations: Arkansas, Florida, Miami , Florida, Doral, Illinois, Missouri, AFP, Southern Illinois, Kentucky
From arts and entertainment to health and wellness, businesses across industries are tapping into financial technology to drive growth. Below are three tips to help enterprises stay informed on the latest financial technology trends, while delivering value to their customers and employees. Choosing a single payment platform is a good starting point for increasing agility, but the type of platform you choose matters. Taking the next stepFor businesses looking to scale amid a changing economic landscape, a single financial technology platform isn't just a choice; it's a necessity. Learn more about how Adyen's single payment platform can help your enterprise meet the evolving needs of customers and businesses.
Persons: , Pepe Jeans, Vázquez Cabezas Organizations: Enterprise, Terme, Federal Reserve Bank of San, Connect, Marketing, Insider Studios Locations: Federal Reserve Bank of San Francisco, Adyen
But Best Buy said Tuesday that theft at its stores has remained relatively stable. On Tuesday's call, Barry rattled off a list of strategies that she said has helped Best Buy combat theft. Best Buy employs security workers at store entrancesBarry said Best Buy employs asset-protection employees at its front doors. Best Buy stores have one entrance and few self-checkout registersBarry highlighted other features of Best Buy's stores as theft deterrents. Best Buy is locking away some merchandiseBarry said Best Buy has started removing some items from the sales floor that could be prime targets for thieves.
Persons: , Corie Barry, Dick's, Barry, Matt Kelley, Richard Galanti, we've Organizations: Walmart, Service, Dick's Sporting Goods, Costco, LiveView Technologies Locations: Wall, Silicon
Self checkout could be making Americans lonelier
  + stars: | 2023-08-29 | by ( Alex Bitter | ) www.businessinsider.com   time to read: +3 min
Self checkout might be making Americans lonelier. Most customers prefer self checkout. download the app Email address By clicking ‘Sign up’, you agree to receive marketing emails from Insider as well as other partner offers and accept our Terms of Service and Privacy PolicyAdvertisementAdvertisementAmericans are lonelier than ever, and self checkout could be part of the problem. The option was especially popular with Gen Z respondents, 84% of whom said they prefer self-checkout. Self checkout is just one of many potential drivers of loneliness in the US.
Persons: it's, PlayUSA, Gen, Darryl Jones, he's, Jones Organizations: Service, Los Angeles Times, US, Kroger, Amazon, Albertsons, Times Locations: Wall, Silicon, PlayUSA, Tennessee, Southern California
Theft is becoming a mounting problem at Dollar Tree and Family Dollar stores. At Dollar Tree, shrink costs increased 0.75% in the quarter to July 29 year-over-year. At Family Dollar, shrink costs were up 0.45%. As of late July, Dollar Tree, Inc owned just under 16,500 stores, with around half Dollar Tree and half Family Dollar. Execs said at May's call that measures to help improve shrink levels included defensive merchandising, store closures, and local government action.
Persons: Rick Dreiling, Dreiling, Execs, Brian Cornell, Jeff Davis, Davis, We'll Organizations: Service, Inc, Dick's Sporting Goods Locations: Wall, Silicon
British grocery chain Waitrose is offering free coffees to cops under a plan to deter shoplifters. Assaults on staff at Waitrose stores have roughly doubled since 2020, The Times of London reported. Waitrose, an upmarket grocer with more than 300 stores, has begun offering uniformed officers free hot drinks from its coffee machines and will ask them to bring a reusable cup. Parent company John Lewis Partnership said in a press release shared with Insider that the initiative was "part of efforts to strengthen relationships and tackle retail crime." It's trialing increasing the number of security, warning customers that CCTV is in use and that shoplifters face jail time.
Persons: John Lewis, Nicki Juniper, John Lewis Partnership's, It's, Juniper, BRC Organizations: Waitrose, shoplifters, Service, John Lewis Partnership, Partners, The Times, British Retail Consortium, BBC News Locations: London, Wall, Silicon, England, Wales, Northern Ireland
New York CNN —Self-checkout kiosks are invading several chains, like Target and Kroger. In a recent company released podcast, Trader Joe’s President Jon Basalone said a rumor that the quirky grocery chain was adding them was as “false as false can be.” He added: “We believe in people. Ignoring the trendsNot jumping on the self-checkout trend isn’t the only thing that Trader Joe’s has ignored despite their competitors doing it. But Trader Joe’s stores are already overcrowded since the chain squeezes a limited number of items into small stores, many on city street corners. Additional people inside stores or cars in parking lots could make Trader Joe’s unbearable and adding curbside pickup would also be difficult to implement for these reasons.
Persons: New York CNN —, Jon Basalone, We’re, ” Basalone, , , Bryan Palbaum interjected, ” Palbaum, Basalone, they’d, Sylvain Charlebois, it’s, Joe’s, Matt Sloan Organizations: New, New York CNN, Target, Kroger, Agri, Food, Dalhousie University, CNN Locations: New York, Nova Scotia
USAA Preferred Cash Rewards Visa Signature Card RewardsThe USAA Preferred Cash Rewards Visa Signature® Credit Card​ offers a flat rate of 1.5% cash back as we already mentioned, and there is no welcome bonus offered on this card. USAA Preferred Cash Rewards Visa Signature Card Benefits and FeaturesThe USAA Preferred Cash Rewards Visa Signature® Credit Card​ doesn't have a ton of perks, but it does have some. USAA Preferred Cash Rewards Visa Signature Card vs. Wells Fargo Active Cash CardWhile the USAA Preferred Cash Rewards Visa Signature® Credit Card​ offers a better-than-average rate of 1.5% cash back with no annual fee, the Wells Fargo Active Cash® Card offers superior rewards and benefits by far. USAA Preferred Cash Rewards Card Frequently Asked QuestionsIs the USAA Preferred Cash Rewards Visa Signature Card a good card? Why You Should Trust Us: How We Reviewed the USAA Preferred Cash Rewards CardWhen reviewing the USAA Preferred Cash Rewards Visa Signature® Credit Card​, we followed our credit card rating methodology.
Persons: Dash, USAA, Cash, you'll, Cardholders, it's, cardholders, Wells, Read Organizations: USAA, Wells, Chase Locations: J.D, USAA, Wells
PayPal pays price for prolonged CEO hunt
  + stars: | 2023-08-03 | by ( Anita Ramaswamy | ) www.reuters.com   time to read: +3 min
NEW YORK, Aug 3 (Reuters Breakingviews) - The price of PayPal’s (PYPL.O) CEO hunt just grew by some $9 billion. An e-commerce boom during the pandemic lifted PayPal’s stock price to a record high of about $308 in mid-2021. PayPal fell short of the 22% operating margin forecast it told investors it would deliver in May, and it remains below its pre-pandemic 23% rate. The company’s shares were down 11% around midday New York time on Aug. 3. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias.
Persons: Dan Schulman, It’s, Gabrielle Rabinovitch, Russell Reynolds, Schulman, Jeffrey Goldfarb, Sharon Lam Organizations: Reuters, Nasdaq, PayPal, Apple Pay, Braintree, Thomson Locations: New York
Safeway has installed receipt-scanning gates at some supermarkets in the San Francisco Bay Area. The technology has already been rolled out at multiple UK retailers, and shoppers are skeptical. A Reddit post from this spring, meanwhile, showed the gates at another Safeway location in San Francisco. Security gates at self checkouts is more common in the UKAcross the Atlantic in the UK, a handful of retailers already use the receipt-scanning gates at self-checkout areas. Some people have compared the security gates to Costco's receipt-checking system.
Persons: that's, Primark, Betty Yu, Alex Bitter Organizations: Safeway, San Francisco Bay Area, Service, California Safeway, San Francisco Chronicle, University of California, Daily, Morrisons, Costco, Sun, Twitter, Walgreens, CBS, KPIX, Area Locations: San Francisco Bay, Wall, Silicon, Bay, Berkeley, San Francisco ., Edinburgh, San Francisco
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