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☆ A business class airline passenger who ordered vegan food says it was insulting to be served one banana along with a pair of chopsticks
▼ + stars: | 2023-02-27 | by ( Kate Duffy | ) www.businessinsider.com time to read: +3 min

A passenger on a Japan Airlines flight ordered vegan food but was disappointed to be given a banana. Japan Airlines apologized for not meeting expectations for its vegan offering. Kris Chari told Insider he booked to fly business class on Tuesday from Jakarta in Indonesia to Tokyo in Japan. A spokesperson from Japan Airlines told Insider: "We apologize for not being able to meet expectations." Chari said the second vegan meal he received was spaghetti.

You can get many thousands of dollars in value from Aeroplan points even if you never step foot on an Air Canada plane. Earn Aeroplan points with credit cards and points transfersThe Aeroplan® Credit Card is the only US credit card that earns Aeroplan points directly. So if you transferred 60,000 Marriott Bonvoy points, you'd end up with 20,000 Aeroplan points, plus a 5,000-point bonus for a total of 25,000 Aeroplan points. Earn Aeroplan points flying Air CanadaThe next easiest way to rack up Aeroplan points is by actually flying Air Canada, but the earning formula is going to change later this year. As far as we know, it will look like this:Basic fares: Earn 2x points per (Canadian) dollarStandard fares: Earn 3x points per (Canadian) dollarFlex/Comfort fares: Earn 3x points per (Canadian) dollarLatitude fares: Earn 3x points per (Canadian) dollarPremium economy fares: Earn 3x points per (Canadian) dollarBusiness fares: Earn 3x points per (Canadian) dollarEssentially, everything but basic economy fares will earn 3x per dollar.

Review: Is the Chase Aeroplan card the best credit card for you? It's not often an airline credit card makes waves with a strong welcome bonus and completely unique benefits, but the Aeroplan® Credit Card has managed to do just that. As the first Air Canada-branded credit card offered by Chase (and the only Aeroplan card on the US market) the Aeroplan® Credit Card is packed with perks — and it's worth considering, even if you're not a regular Air Canada flyer. However, points transferred to your Aeroplan account from the Aeroplan® Credit Card won't expire as long as your card account is open. Read our review Read Our Review A looong arrow, pointing rightAeroplan credit card fees and costsThe Aeroplan® Credit Card charges a $95 annual fee, but you won't pay foreign transaction fees, which makes it a good card to use when you're traveling internationally.

☆ Explainer: Why U.S. flights were grounded by a FAA system outage
▼ + stars: | 2023-01-11 | by ( ) www.reuters.com time to read: +4 min

Over 4,000 flights were delayed and more than 600 canceled because of the outage as of early Wednesday morning. The FAA system that is meant to distribute notices to pilots on hazards failed at about 2 a.m. Eastern Time, officials said. [1/3] Passengers wait for the resumption of flights at O'Hare International Airport after the Federal Aviation Administration (FAA) had ordered airlines to pause all domestic departures due to a system outage, in Chicago, Illinois, U.S., January 11, 2023. REUTERS/Jim Vondruska 1 2 3The NOTAMs sent by the U.S. Federal Aviation Administration are part of a global safety system managed through the United Nations' aviation agency. The incident, and the information overload that pilots complain the system encourages, prompted the effort to change the way the system operates.

☆ I checked my bag because staff told me the plane was 'full', but it got lost and I had to spend hundreds on new clothes
▼ + stars: | 2022-12-31 | by ( Sam Tabahriti | ) www.businessinsider.com time to read: +3 min

I flew British Airways from London Heathrow to Basel, Switzerland a few days before Christmas. Staff at the airport asked me to check my cabin bag because the flight was "full". I know now how that Air Canada passenger must have felt after flying British Airways from Heathrow to Basel, Switzerland on December 20. Having previously reported on passengers' woes, I was wary when asked to check in my carry-on bag as well. A spokesperson for British Airways told Insider: "We always do everything we can to reunite our customers with their delayed baggage as soon as possible.

A blast of Arctic air will also plunge much of the country into bitter and, in some cases, dangerous cold, forecasters say. In some parts of this area, the wind chill could reach as low as minus 70 degrees, according to the Weather Service. Brief bursts of moderate to heavy snow lasting an hour or two are likely to occur immediately behind the Arctic front. Strong southerly winds, combined with the new moon-tide cycle, could also bring coastal flooding from northern New Jersey to northeast Massachusetts, the Weather Service said. Meteorologists warned local residents that this is not a normal lake effect event with a narrow band of heavy snow.

☆ Turbulent Hawaiian Airlines flight seriously injures 11 people
▼ + stars: | 2022-12-19 | by ( ) www.cnbc.com time to read: +5 min

In all, 36 people received medical treatment following Sunday's turbulent Hawaiian Airlines flight for bumps, bruises, cuts and nausea, said Jim Ireland, director of Honolulu Emergency Medical Services. Passenger Kaylee Reyes told Hawaii News Now that her mother had just sat down when the turbulence hit and had not had a chance to buckle her safety belt. There was some internal damage to the aircraft during the turbulence, Snook said. In 2019, 37 passengers and flight crew members were injured when an Air Canada flight from Vancouver to Sydney hit intense turbulence about two hours past Hawaii. Over the Atlantic, a 2017 American Airlines flight from Athens hit severe turbulence along the New York coastline.

☆ Frontier Airlines has replaced its telephone customer service line with online chat to cut costs
▼ + stars: | 2022-11-26 | by ( Ryan Hogg | ) www.businessinsider.com time to read: +2 min

Frontier Airlines has scrapped its telephone customer service line. Frontier said this month that a chat service "reduced negotiation" and dealt with more cases. An airline spokesperson told CNBC it had cut its telephone service to help customers get "the information they need as expeditiously and efficiently as possible." "We are supporting higher labor rates in the voice channel, and we're limited to this one-to-one interaction," he said, adding that a chat agent could handle three queries at once. Frontier's move follows a summer of travel chaos which laid bare the lack of customer service offered by many airlines.

☆ 'I had a really like sickening feeling': A woman said she complained about how she was treated by Air Canada then the airline penalized her mom who works for the airline
▼ + stars: | 2022-11-06 | by ( Ryan Hogg | ) www.businessinsider.com time to read: +3 min

Air Canada revoked an employee's flying privileges after her daughter complained about a flight. "I had a really like sickening feeling when my mother told me what they did to her," the woman said. Standby tickets allow airline employees to fly anywhere for a fraction of the normal cost and are one attraction of working for a long-established carrier such as Air Canada. The woman told Insider that standby privileges were the main reason her mother, who is close to retirement, took the job. In a statement to Insider, Air Canada said: "We deal with our employees directly on internal matters.

☆ Chase Aeroplan credit card review: A 70,000-point welcome bonus and unique travel perks make this card a good pick even if you don't fly Air Canada
▼ + stars: | 2022-08-16 | by ( Jasmin Baron | Read More | Read Less | ) www.businessinsider.com time to read: +31 min

Read our review Read Our Review A looong arrow, pointing rightReview: Is the Chase Aeroplan card the best credit card for you? It's not often an airline credit card makes waves with a strong welcome bonus and completely unique benefits, but the Aeroplan® Credit Card has managed to do just that. Free first checked bag on Air Canada flightsWith the Chase Aeroplan® Credit Card, the primary cardholder and up to eight companions on the same reservation get a free first checked bag on Air Canada, Air Canada Express, and Air Canada Rouge flights. Carbon offsetsTo help reduce the impact of greenhouse gas emissions associated with travel, Air Canada will purchase carbon offsets for primary cardholders of the Chase Aeroplan® Credit Cardand all travel companions on the same award reservation, for any flight segments on Air Canada, Air Canada Express, and Air Canada Rouge. Otherwise, you're not eligible if you already have a Aeroplan® Credit Card open, or previously opened the card in the past 24 months.

With the launch of the new Chase Aeroplan credit card, there are now more ways than ever to earn Air Canada Aeroplan points. How to earn Aeroplan pointsUnder the new scheme, Aeroplan members can earn points (not miles) in a number of ways. Earn Aeroplan points with credit cards and points transfersThe new Aeroplan® Credit Card is the only US credit card that earns Aeroplan points directly. So if you transferred 60,000 Marriott Bonvoy® points, you'd end up with 20,000 Aeroplan points, plus a 5,000-point bonus for a total of 25,000 Aeroplan points. As far as we know, it will look like this:Basic fares: Earn 2x points per (Canadian) dollarStandard fares: Earn 3x points per (Canadian) dollarFlex/Comfort fares: Earn 3x points per (Canadian) dollarLatitude fares: Earn 3x points per (Canadian) dollarPremium economy fares: Earn 3x points per (Canadian) dollarBusiness fares: Earn 3x points per (Canadian) dollarEssentially, everything but basic economy fares will earn 3x per dollar.

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