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Singapore Airlines won the 2024 Skytrax award for the world's best first-class service. The airline's Airbus A380 planes sport a hotel-like suites that can convert into double rooms. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . It fought Doha-based competitor Qatar Airways for Skytrax's 2024 title of world's best airline, winning in 2023 but losing to Qatar this year. However, one Skytrax awards category Singapore has consistently won since 2018 is Best First Class for the hotel-like suites on its Airbus A380s.
Persons: Organizations: Singapore Airlines, Airbus, Service, Qatar Airways, Qatar, Singapore, Business Locations: Doha
Singapore Airlines is no longer the best airline in the world as Qatar Airways now holds the top spot, according to air transport rating firm Skytrax. Singapore Airlines is now in second position on the ranking, Skytrax announced Monday, followed by Emirates in third place which is one spot higher than last year. A series of other awards were presented by Skytrax alongside the top airlines ranking, including regional breakdowns and awards for different types of flights. Overall winner Qatar Airways was also voted the world's best business class and the top airline in the Middle East, while second-placed Singapore Airlines topped the lists for the world's best cabin crew and best first class, as well as the best airline in Asia. Delta Air Lines topped the North America regional top ten, followed by Air Canada, United Airlines, Porter Airlines and Air Transat.
Persons: Tom Bradley, Skytrax, Scoot Organizations: Lufthansa Group, Emirates, Austrian Airlines, British Airways, Tom, Los Angeles International Airport, Singapore Airlines, Qatar Airways, U.S, Delta Air Lines, Malaysia's AirAsia, North America, Air Canada, United Airlines, Porter Airlines, Air Transat Locations: El Segundo , California, Asia, United, Canada, U.S
Rival United Airlines — second to Delta in net profit margins — is circling. Delta plans to open Delta One lounges in Boston and Los Angeles later this year, and is studying airports where it could open others. Like other airlines, Delta accepted billions in federal aid to weather the pandemic. Luxury air travel and the United States didn't go together for many years — and might not still, if you ask well-heeled globetrotters. And at Delta and other airlines, many of the perks for luxury flyers come through lounges.
Persons: Benoit Tessier, Ed Bastian's, Bastian, Ed Bastian, John F, Raymond James, Savanthi Syth, Andrew Nocella, Patrick Quayle, Quayle, Richard Anderson, Anderson, Delta, Barack Obama's, They're, Shai Weiss, Claude Roussel, Joe Biden, United States didn't, Henry Harteveldt, Scott Kirby Organizations: Airbus, Delta Air Lines, Reuters Delta Air Lines, Transportation Department, Rival United Airlines —, CNBC, Delta Air Lines Inc, Bloomberg, Getty, American Express, Kennedy International Airport, United, Boeing, U.S, Labor, Southwest Airlines, U.S ., JetBlue Airways, Delta, Corporate, Northwest Airlines, Endeavor, Virgin, American, Sky Club, New, LaGuardia, Etihad Airways, Singapore Airlines, Atmosphere Research, Airlines, Sky Clubs, Los Angeles International Airport, JFK, American Airlines, JPMorgan, Consumer Electronics, Starbucks Locations: punctuality, New York, Delta, Chicago, Boston, Los Angeles, Dubrovnik, Croatia, Amman, Jordan, Cape Town , South Africa, Atlanta, U.S, Queens, N.Y, United, Tokyo, York, United States, Las Vegas
World’s best airline for 2024 named by Skytrax
  + stars: | 2024-06-24 | by ( Barry Neild | ) edition.cnn.com   time to read: +7 min
We look forward to more wins in the future.”Close-run contestSaudia was named by Skytrax as winner of the World's Most Improved Airline award. Singapore also won for Best First Class service and Best Airline in Asia. ANA, meanwhile, picked up the accolade for World’s Best Airport Services, as well as Best Airline Staff Service in Asia. Saudia was named World’s Most Improved Airline, beating Taiwan’s Starlux and Iceland’s Play into second and third places. Delta Air Lines was declared the Best Airline in North America, also picking up the award for Best Airline Staff Service for the region.
Persons: weren’t, , Edward Plaisted, Badr Mohammed Al, Meer, Saudia, Skytrax, Nicolas Economou, Tan, Tan Pee Teck, Taiwan’s Starlux, Singapore’s Scoot, Tony Fernandes, , ISMOYO, Vistara, airBaltic Organizations: CNN, Qatar Airways, Hamad International, Dubai, Boeing, Airbus, Singapore Airlines, Dubai’s Emirates, ANA All Nippon Airways, Hong, Cathay Pacific, Japan Airlines, Turkish Airlines, Air France, Swiss International Airlines, Singapore, Best, ANA, World’s Best, Services, Best Airline Staff Service, AirAsia, Airline, Airasia, Rai International, Getty, Bangkok Airways, Fiji Airways, Ethiopian Airlines, Hainan Airlines, China . Delta Air Lines, Airlines, Emirates, Cathay, Air, Swiss International Air Lines, Korean, British Airways, Iberia, Virgin, Lufthansa, Etihad Airways, Saudi, Saudi Arabian Airlines, Garuda, Cathay Pacific Airways, Thai Airways, Malaysia Airlines, Transavia, Vueling Airlines, Ryanair, SKY, JetSMART, Aegean Airlines, Azerbaijan Airlines, Rex Airlines, Azul, Royal Air Maroc, Porter Airlines, . Alaska Airlines, Hong Kong Airlines, Asiana Airlines, China Airlines, Korean Air Locations: Qatar, London’s, Abu Dhabi, Qatar’s, Tan Pee, Asia, Denpasar, Bali, AFP, India, Australia, Pacific, Eastern, China ., North America, Singapore, Air France, Saudi Arabian, Garuda Indonesia, Transavia France
Airline ratings company Skytrax has released its 2024 list of the best airlines in the world. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementQatar Airways has reclaimed the title of best airline in the world after losing out in 2023, according to travel industry rating company Skytrax. Skytrax announced the results of the World Airline Awards, which polled travelers from over 100 countries on their impressions of more than 350 airlines, at a gala on Monday in London. This story is available exclusively to Business Insider subscribers.
Persons: Skytrax, Organizations: Qatar Airways, Singapore Airlines, Service, Business Locations: London, Asia
Two people were injured on an Air New Zealand flight due to severe turbulence. A passenger was scalded by hot coffee and a crew member hit the cabin ceiling. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementTwo people were injured on board an Air New Zealand flight when it encountered severe turbulence, according to local media reports. Suze, a passenger on board, told Radio New Zealand she was burned after a full coffee pot was spilled over her during the turbulence.
Persons: Organizations: Air, Singapore Airlines, Service, Zealand, Airbus, Radio New Zealand, Business Locations: Zealand, Wellington, Queenstown
Hong Kong CNN —Singapore Airlines has offered compensation to passengers hurt last month during a flight that encountered severe turbulence, which resulted in dozens of injuries and one death. Passengers who sustained minor injuries have each been offered $10,000 in compensation, while those who suffered more serious injuries have been invited to discuss an offer, the carrier said Tuesday in a Facebook post. “This will be part of the final compensation that these passengers will receive.”In addition, all passengers on the May 20 flight SQ321 from London to Singapore will be refunded the cost of their tickets, it added. Singapore-based broadcaster Channel News Asia reported last week that around 10 passengers remained in a Thai hospital more than two weeks after the flight. Flight SQ321 likely encountered rapidly developing thunderstorms over southern Myanmar during the time that extreme turbulence was reported, according to analysis by CNN Weather.
Persons: Geoff Kitchen, Kerry Jordan, SQ321 Organizations: Hong Kong CNN — Singapore Airlines, , Boeing, Channel News Asia, Advertiser, Australian, CNN Weather Locations: Hong Kong, London, Singapore, Bangkok, Myanmar
Passengers of Singapore Airlines flight SQ321 from London to Singapore, which made an emergency landing in Bangkok, greet family members upon arrival at Changi Airport in Singapore on May 22, 2024. Singapore Airlines has offered compensation to passengers of the ill-fated flight SQ321, which was hit by extreme turbulence that resulted in the death of one passenger and several injuries. "For passengers who sustained minor injuries from the incident, we have offered US$10,000 in compensation. For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer," the company said. Another 104 passengers were injured, a press officer for Bangkok's Samitivej Srinakarin Hospital told the Associated Press in May.
Persons: Bangkok's Organizations: Singapore Airlines, Changi Airport, SIA, London, Boeing, Srinakarin Hospital, Associated Press Locations: London, Singapore, Bangkok
Injured passengers of the turbulence-hit Singapore Airlines flight SQ321 have been offered compensation. The airline announced on Facebook that it's offering $10,000 to passengers with minor injuries. The flight from London to Singapore was diverted to Bangkok after it dropped 178 feet in 4.6 seconds. AdvertisementSingapore Airlines has offered injured passengers upwards of $10,000 in compensation after their flight hit severe turbulence and plunged 178 feet in under five seconds. In a Facebook post on Tuesday, the carrier said that those who had sustained minor injuries on Flight SQ321 from London's Heathrow Airport to Singapore's Changi Airport were entitled to compensation.
Persons: Organizations: Singapore Airlines, Facebook, Service, Business Locations: London, Singapore, Bangkok, London's
CNN —An Austrian Airlines plane was badly damaged by hail when the airborne jet hit a “thunderstorm cell” Sunday, Austrian Airlines said. A storm cell is an air mass that contains up and down drafts, which can cause turbulence when a plane encounters one. A mayday emergency call was made during the flight, says Austrian. exithamster/X“Airbus A320 aircraft was damaged by hail on yesterday’s flight OS434 from Palma de Mallorca to Vienna. It follows an incident last month upon Singapore Airlines flight SQ321 when a passenger died and more than 70 were injured after the plane hit severe turbulence.
Persons: Organizations: CNN, Austrian Airlines, Palma de Mallorca, Social, Airbus, Singapore Airlines, Qatar Airways Locations: Austrian, Palma, Spain, Vienna, Austria, Doha, Dublin
The recent Singapore Airlines turbulence incident and how the aftermath was handled offers a lesson to all in the industry, Emirates President Timothy Clark said. A Singapore Airlines flight encountered severe turbulence on its way from London to Singapore last month, leaving one person dead and several injured. The flight was forced to land in Thailand and preliminary investigation showed that the plane dropped 54 meters (178 feet) in less than five seconds. "No airline could have done more to try and - one, address the issue, and two, deal with the consequences than Singapore did," he said. Pilots engaged controls in an attempt to stabilize the aircraft while gravitational forces were fluctuating, according to the investigation report, which also noted that seat belt-fastening signals were switched on as the incident unfolded.
Persons: Timothy Clark, Clark, CNBC's Dan Murphy Organizations: Emirates, Singapore Airlines, International Air Transport, Pilots Locations: Singapore, London, Thailand, Dubai
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailSingapore Airlines turbulence incident was a lesson to all of us in the business, Tim Clark saysTim Clark, Emirates president, says Singapore Airlines turbulence incident was “a lesson to all of us in the business.”
Persons: Tim Clark, Organizations: Email Singapore Locations: Emirates, Singapore
Read previewWhen they felt their plane lurch and plummet, Ade Tan and Amos Chan, both 28, barely had time to react. We were planning to continue our honeymoon after that, so we were coming back just for a day," Tan said. SQ321 made an emergency landing in Bangkok after it was hit by severe turbulence. Being trained medical doctors, Tan and Chan went around the cabin to tend to injured passengers. I went more toward the front of the plane while Amos went to the back," Tan said.
Persons: , Ade Tan, Amos Chan, Amos, Tan, Chan, SQ321, Lillian Suwanrumpha, Ade Tan Rushing, Geoffrey Kitchen, Kitchen, weren't Organizations: Service, Business, Singapore Airlines, SIA, Changi Airport, Singapore Airlines Boeing, Getty, Safety Investigation, Boeing, Facebook, Transport Safety Investigation Locations: Italy, Iceland, London, Singapore, Bangkok, AFP, Myanmar
Qatar Airways is 2024's "Airline of the Year," according to AirlineRatings.com. This year's list is again dominated by Middle Eastern and Asia-Pacific carriers, though Europe's Air France/KLM entered the ranking at No. The complete top 25 list of premium airlines for 2024, according to AirlineRatings.com, is as follows:1. American AirlinesIn an article announcing the ranking, AirlineRatings.com Editor-in-Chief Geoffrey Thomas said "Qatar Airways came out number one in many key areas although it was a very close scoring for the top ten." Qatar Airways also won the "Best Business Class" category for the fifth time in a row, while Singapore Airlines was named "Best First Class" and Air New Zealand for "Best Economy Class."
Persons: Geoffrey Thomas Organizations: Qatar Airways, Air New, Europe's Air France, KLM, Korean, Cathay Pacific Airways, Air New Zealand, Emirates, Air France, All Nippon Airways, Etihad Airways, Qantas, Virgin, Vietnam Airlines, Singapore Airlines, TAP, JAL, Alaska Airlines, Lufthansa, Turkish Airlines, IGA Group, British Airways, Air Canada, Delta Air, United Airlines, American Airlines, Flight Entertainment, Doha's Qatar Airways, Dubai's, Abu Dhabi's Etihad Airways Locations: Doha, Air New Zealand, Eastern, Asia, Pacific, Virgin Australia, TAP Portugal, Swiss, Iberia, Dubai's Emirates
The severe turbulence that killed one passenger and injured dozens on a recent Singapore Airlines flight led to sudden changes in altitude and airspeed, Singapore’s Transport Ministry said on Wednesday. Flight SQ321 encountered turbulence about 10 hours into a 13-hour trip to Singapore from London last week, officials said. The turbulence hit as the plane was traveling over southern Myanmar at an altitude of 37,000 feet, the Transport Ministry said in a preliminary report on Wednesday. When the plane rose unexpectedly by 362 feet, probably because of an updraft, its autopilot pitched it downward, the report said. The plane also sped up unexpectedly around the same time, and the pilots manually hit a brake in response.
Organizations: Singapore Airlines, Transport, Transport Ministry Locations: Singapore, London, Myanmar
Read previewThe turbulence on the deadly Singapore Airlines flight last week was so severe that the plane dropped 178 feet in just four seconds, investigators say. The report details just how suddenly the plane experienced a catastrophic drop, one of the worst turbulence incidents in recent history. The pilots reacted by disengaging the autopilot and manually stabilizing the aircraft for about 20 seconds before re-engaging the autopilot, investigators said. According to the report, the entire incident, from slightly rough air to deadly turbulence, lasted just one minute and two seconds. According to the investigators' report, once the pilots learned that passengers were injured, they diverted the flight to Bangkok.
Persons: , it's Organizations: Service, Singapore Airlines, Transport Safety Investigation, Business, Associated Press, Passengers, Forbes Locations: London, Singapore, Myanmar, Bangkok
An Airbus A350-941 from Singapore Airlines is preparing to take off on the runway at Barcelona-El Prat Airport in Barcelona, Spain, on May 1, 2024. The Singapore Airlines flight that encountered severe turbulence on its way from London to Singapore dropped 54 meters in less than five seconds, preliminary findings released Wednesday showed. The Transport Safety Investigation Bureau of Singapore said the sharp altitude drop as well as changes to gravitational forces likely caused the injuries. This sequence of events likely caused the injuries to the crew and passengers," the report said Wednesday. The changes in gravitational forces "likely resulted in the occupants who were not belted up to become airborne," the report said.
Organizations: Airbus, Singapore Airlines, El, Transport Safety Investigation Locations: Barcelona, Spain, London, Singapore
He’s spent his twenties – all five years of them so far – perfecting his vision for economy class dual-level seating. At 6 feet 2 inches (1.88 meters), Núñez Vicente was used to cramped airplane journeys in which he struggled for legroom and struggled to sleep. He imagines the Chaise Longue seats in the middle of each cabin, flanked by regular seating on either side. Testing out the conceptHere's the lower level of the business-class/first-class version of the dual-level seat concept. Here's Núñez Vicente demonstrating what it's like to lie flat in the lower level seat.
Persons: Germany CNN —, Alejandro Núñez Vicente, He’s, he’s, Núñez Vicente, , , Francesca, Steve Jobs, Núñez Vicente won’t, Clara Service Soto, – they’re, Recaro, Safran, Longue, Tapis –, Nunez Vicente, Service Soto, It’s, Francesca Street, you’re, Here's Núñez Vicente, you’d, There’s, Clara, CNN “, ” Núñez Vicente, Vicente, he’ll Organizations: CNN, Germany CNN, CNN Travel, Aircraft, CNN Travel exclusives, Service, legroom, Singapore Airlines ’, AIX, Clara Service Locations: Hamburg, Germany, , , Emirates
Read previewA Turkish Airlines flight attendant has broken her back after the plane she was on hit turbulence, local media reported. The turbulence hit while the plane was flying over Turkey, Dublin Airport told Business Insider. AdvertisementIt isn't clear if the patch of turbulence hit by the Qatar plane was the same as that which impacted the Turkish Airlines flight. AdvertisementSevere turbulence dislodged oxygen masks and caused injuries to dozens of passengers on Singapore Airlines flight SQ321. Instances of severe injuries linked to turbulence remain rare, with around a dozen people a year badly hurt due to turbulence in the US, according to the FAA.
Persons: , Geoff Kitchen, Stringer, Emma Henderson Organizations: Service, Turkish Airlines, Airbus, Turkey's, Business, Hurriyet, Qatar Airways, Dublin, Dublin Airport, Singapore Airlines, Reuters, Associated Press, FAA, UK's University of Reading Locations: Turkey's, Istanbul, Izmir, Doha, Turkey, Qatar
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CNN —Twelve people were injured after a Qatar Airways flight from Doha to Dublin was hit with turbulence on Sunday. According to a statement from Dublin Airport, six passengers and six crew members were injured in the incident, eight of which were taken to hospital following assessment. The Qatar Airways flight QR017 experienced turbulence while flying over Turkey, the statement said. It is not yet known what kind of turbulence the Qatar Airways plane experienced. An earlier version also misstated the number of the Qatar Airways flight that experienced turbulence.
Persons: , Paul Williams, ” Williams Organizations: CNN, Qatar Airways, Dublin Airport, Singapore Airlines, University of Reading Locations: Doha, Dublin, Turkey, London, Singapore, United Kingdom
Singapore Airlines has tweaked its in-flight seatbelt sign policies and altered at least one flight route after a turbulence incident this week killed one person and left dozens more hospitalized, according to the airline and flight data. The airline is adopting a more cautious approach to turbulence, including not serving hot drinks or meals when the seatbelt sign is on, it said in a statement to Singapore broadcaster Channel News Asia. “SIA will continue to review our processes, as the safety of our passengers and crew is of utmost importance,” it said. The daily London-to-Singapore route SQ321 has completed two flights since the incident and not flown over the part of Myanmar where the sudden turbulence occurred about three hours before scheduled landing. They flew instead over the Bay of Bengal and Andaman Sea, route data from flight tracker FlightRadar 24 shows.
Organizations: Singapore Airlines, Channel News Asia, “ SIA, Boeing, Srinakarin Locations: Singapore, London, Bangkok, SQ321, Myanmar, Bengal, Andaman
Singapore Airlines announced it will no longer serve meals when the seatbelt light is on. This comes after a passenger died and dozens were injured on a flight due to severe turbulence. AdvertisementSingapore Airlines flight attendants will no longer serve meals when the seatbelt light is on. Singapore's flag carrier changed its in-flight service policy to ensure its people's and passengers' safety following a fatal turbulence event on one of its flights on May 21. The airline's prohibition on meal service during turbulence joins its existing policies, which already ban hot beverage service during rough air.
Persons: Organizations: Singapore Airlines, Service, Business
Singapore Airlines ranked as the No. Singapore Airlines altered its in-flight seatbelt rules and changed at least one flight route following Tuesday's turbulence incident which led to an emergency landing in Bangkok . The interior of Singapore Airline flight SQ321 is pictured after an emergency landing at Bangkok's Suvarnabhumi International Airport, Thailand, May 21, 2024. Singapore Airlines said in a separate statement that a total of 44 passengers and two crew remain in hospital. Turbulence-related incidents are the most common type of accident suffered by commercial airlines, according to the U.S. National Transportation Safety Board.
Persons: Tuesday's, Bangkok's, CNBC's Sophie Kiderlin Organizations: Singapore Airlines, SIA, CNBC, Singapore Airline, Singapore Boeing, Srinakarin Hospital, Associated Press, AP, U.S . National Transportation Safety, NTSB, Aviation Safety Network Locations: Bangkok, Thailand, London, Singapore, Myanmar, Bengal
Read previewSingapore Airlines cabin crew were burned by boiling water when the plane encountered severe turbulence, a passenger told Sky News. "I'm looking around, you're seeing blood, you're seeing the ceilings falling through. On Wednesday, the airline said 74 passengers and six crew members remained in Bangkok. "This includes those receiving medical care, as well as their family members and loved ones who were on the flight," it added. "I assure all passengers and crew members who were on board the aircraft that we are committed to supporting them during this difficult time," he added.
Persons: , SQ321, Josh Silverstone, Silverstone, Peter Seah Organizations: Service, Singapore, Sky News, Business, Boeing, Silverstone, Singapore Airlines Board Locations: London, Singapore, Bangkok
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