A mother says her 12-year-old son was prevented from boarding a flight due to an airline mix-up.
While the flights were Qantas-operated, the flight numbers were Emirates, the airline said, and the family should not have been told they were allowed to use Qantas' unaccompanied minor service.
Mooney also told the outlet that Qantas would not let her son board the flight unaccompanied, despite both Qantas and Emirates websites stating that young passengers 12 years and over could do so.
This is not the first time airlines have faced issues over their unaccompanied minor policies.
Last month, Southwest Airlines diverted a flight with an eight-year-old unaccompanied minor on board but failed to let her family know, Insider reported.