Magesh Sarma, chief information and strategy officer for AmeriSave Mortgage Corp., said his team has been inundated with requests to build AI apps aimed at tackling various cost issues. But the AI team, which consists of 76 employees, has been one of the least affected because of its business value. Ms. Anderson has a system for evaluating the priority level of different possible machine-learning projects that come to her department via a request pipeline, she said. Photo: ERIC GAILLARD/REUTERSOne area she hasn’t been able to fully tackle is machine-learning algorithms to help with customer retention. “With AI, it’s an incremental sort of approach.”Adding to the pressure is the exploding popularity of ChatGPT and other generative AI applications.

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