In a conversation with Insider, a Meta customer service agent working for third-party firm described what it's like to work with customers, from torrents of abuse to insomnia from the stress.
Each day, she fields around 20 cases a day from organizations, businesses, celebrities, and creators who depend on Facebook and Instagram for their livelihoods.
More than 200 Gopuff customer service workers were let go last week.
On a podcast, Glenn Howerton said he was locked out of his Tesla when his key fob broke, and that he had a difficult time reaching customer service, saying that Tesla "lost a customer."
Acquired a decade ago for $22 billion, WhatsApp has yet to become a big business for Facebook.