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Shopify CEO Tobi Lütke wrote a company-wide memo Wednesday discouraging employees from having side hustles. "This surprises me because it directly contradicts the countless times I've said Shopify is like a professional sports team that requires our unshared attention." The Vault is a set of internal web pages where Shopify employees can access information about company policies. "He was someone who could devote his full attention and time to that quest," Finkelstein wrote. Lütke said Wednesday that employees should start their own Shopify stores because it helps them to stay familiar with the platform.
Persons: Tobi Lütke, Lütke, I've, Shopify, Harley Finkelstein, David Segal, Finkelstein, Segal, Jess Hertz, Read, Jess, Tia, Truman Locations: Shopify, mstone@insider.com
Amazon and Shopify announced a new Buy with Prime app for Shopify on Wednesday. Buy with Prime let merchants offer Prime benefits, such as fast shipping and free delivery, on websites beyond Amazon.com. Amazon had no choice but to let Shopify merchants view Buy with Prime-related metrics on its own backend console, not within the unified Shopify Admin tool, according to the internal Amazon document from April. If Buy with Prime data wasn't smoothly integrated into Shopify Admin, Shopify merchants might not use the Amazon feature much. Constant delaysThe internal Amazon document described a Shopify-native Buy with Prime app as a "flagship" goal for Amazon's top leadership because it would make Buy with Prime more appealing to Shopify merchants.
Persons: Shopify, Santos Jeff Bezos Kevin Mazur, Jeff Bezos, Tobi Lütke David Fitzgerald, Sportsfile, Harley Finkelstein, Finkelstein, Mark William Lewis, Andy Jassy, they've Organizations: Amazon, Amazon.com, Prime, Project Santos, Getty, Amazon Logistics, Netalico Commerce, Web, Associated
Shares of Shopify jumped as much as 9% in early trading Thursday after the Canadian e-commerce company said it struck a deal with Amazon to offer its "Buy with Prime" program to merchants. The companies announced late Wednesday that U.S.-based Shopify merchants will soon be able to access Amazon's Buy with Prime service, which allows them to add the Prime logo and offer Amazon's quick-turnaround delivery options on their storefronts. Members of Amazon's Prime loyalty club can check out using their Amazon accounts. Shopify President Harley Finkelstein later suggested the company was "in talks" with Amazon about integrating Buy with Prime on its platform. As part of the deal, Buy with Prime will be accessible via Shopify's checkout service, and transactions will be processed by Shopify Payments.
Persons: Shopify, Amazon, Harley Finkelstein Organizations: Amazon, Shopify Payments Locations: Ottawa , Ontario, Canada
Fans can explore and buy exclusive products through a digital rendering of Drake's Toronto mansion. Shopify's latest tool allows the rap star to partner with other brands for unique merch drops. True to form, his approach has been a bit unconventional, with a flagship e-commerce site modeled off his $100 million Toronto mansion, The Embassy. Rather than scroll through the same-old grid of product listings, fans can explore various virtual rooms strewn about with items to buy, all powered by Shopify's e-commerce platform. Shopify Collective is one of several new business-to-business initiatives the company has announced recently, and on the earnings call Finkelstein highlighted the launch of dozens of new B2B features in the last year alone.
Persons: Drake, Everette Taylor, Harley Finkelstein, Finkelstein Organizations: Service, Shopify's Locations: Toronto, Wall, Silicon, Canadian, Embassy
Shopify is working on a customer support offering for enterprise merchants. In June, Shopify announced that its one-click checkout Shop Pay would be made available to non-Shopify enterprise merchants through Commerce Components. The 2023 version of the report evaluated Shopify Plus and ranked the platform at the top of its peers in terms of execution. Merchant success managers are Shopify employees who consult with Plus merchants about launching and running their online stores. They're often touted as a benefit that can help merchants "get the most value out of Shopify Plus."
Persons: Shopify, Staff Glen Worthington, Ken Wong, Oppenheimer, Wong, Harley Finkelstein, Kaz Nejatian Organizations: Staff, Mattel, Merchant, Shopify Locations: Canadian, Commerce
Taylor Swift's Eras Tour had a significant impact on several public companies this summer. "Knowing how our guests can't get enough of Taylor Swift, we proactively secured an exclusive vinyl offering that Swifties bought in droves." "In July, Taylor Swift launched her Eras Tour merch shop with us experiencing unprecedented volume sales and site visitors on launch day, and we were ready for it." "Folks aren't buying as much patio furniture when they're spending hundreds or thousands of dollars to go to Taylor Swift. Rolling Stones, U2, Madonna, Prince, and this Taylor Swift performance was at a whole different level.
Persons: Taylor, Taylor Swift, Swifties, Christina Hennington, — Harvey Finkelstein, — Boyd Muir, — Leslie Hale, Raymond Martz, Jon Bortz, Wee Ee Cheong, Thomson Leighton, James Conroy, It's, Jonathan Johnson, Tom Schmitt Organizations: Service, AlphaSense, Merchandising, Universal Music, Lodging, Overseas Bank, Bot, Akamai, Forward Locations: Wall, Silicon, Chicago
Insider broke down 11 top media companies with Middle Eastern backing or partnerships. Middle Eastern investment has poured into US media and entertainment, and US media companies have been eager recipients. Here's a rundown of 11 key Western media and entertainment companies, listed alphabetically, that have licensing and investment partnerships with Middle Eastern entities. Jimmy Finkelstein's news startup The Messenger has Middle Eastern funding via its acquisition of IMI-backed startup Grid, which is now shuttered. The North Road, Peter Chernin and Providence Equity's production roll-up, took a $150 million investment in January from the Qatar Investment Authority, Qatar's main investment vehicle, to support its expansion.
Persons: Peter Chernin, Jeff Zucker, Uber, Jamal Khashoggi's, Saudi Crown Prince Mohammed bin Salman, , hasn't, Mohammed bin Salman, SRMG, Abu, Abu Dhabi's, Jimmy Finkelstein's, BeIn, Stone, Ian Orefice, WBD Organizations: Providence, North, IMI, ex, CNN, Public Investment Fund, Blackstone, Washington Post, Saudi Crown, Saudi, Guardian, Media, Bloomberg Media, Saudi Research, Media Group, Media Investments, CNN Business, Abu Dhabi Media Investment Corporation, Sky News Arabia, Business, Independent, SRMG, Miramax, BeIn, Paramount, Qatar Investment Authority, Penske Media Corporation, Billboard, Variety, Penske, Vox Media, New York, Billboard Arabia, RedBird Capital, Mideast, MBC Group, MBC, Fortress Investment Group, Investment, Warner Bros Locations: Saudi Arabia, Qatar, UAE, West, Saudi, Abu Dhabi, ViacomCBS, SRMG
Some are leaning away from the heavy discounting and confusing rewards programs of the past and instead turning to new tech that offers customers cash back for shopping. When shoppers purchase from brands that partner with Catch, they'll get 5-10% back in credit to spend at that store. While DTC brands historically spent a lot to acquire new customers , changes to iOS tracking have made targeted ads less effective. Credit-card companies have also been doing cash-back rewards for years, but those programs don't really benefit brands. PostscriptFondue is another startup looking to revamp loyalty programs by zeroing in on cash-back rewards.
Persons: Nico Perdomo, Denia Ebersole, they'll, It's, Perdomo, Shopify, Harley Finkelstein, that's, Laura Kennedy, William Herlands, Abraham Lucey, Adam Turner, Oren Charnoff, Fondue, Kennedy, Alex Beller, Charnoff Organizations: DTC, Grow, American Express, zeroing, Barstool
Fans can explore and buy exclusive products through a digital rendering of Drake's Toronto mansion. Shopify's latest tool allows the rap star to partner with other brands for unique merch drops. Rather than scroll through the same-old grid of product listings, fans can explore various virtual rooms strewn about with items to buy, all powered by Shopify's e-commerce platform. "We can actually match incredible content creators that have massive audiences with incredible brands," Shopify President Harley Finkelstein said on the company's second-quarter earnings call. Shopify Collective is one of several new business-to-business initiatives the company has announced recently, and on Wednesday's call Finkelstein highlighted the launch of dozens of new B2B features in the last year alone.
Persons: Drake, Harley Finkelstein, Finkelstein Organizations: Service, Shopify's Locations: Toronto, Wall, Silicon, Canadian, Embassy
The "Barbie effect" is also boosting Mattel's direct-to-consumer sales of dolls, per Shopify. Shoppers are "voting with their wallets" for their favorite brands, even as they cut spending elsewhere, one exec said. Two weeks after the hit summer film's release, box office sales are on track to top $1 billion, and retail sales of the namesake dolls are booming. "We're seeing [Mattel] doll sales up 56%," said Harley Finkelstein, president of Shopify, the e-commerce platform that powers the direct-to-consumer operation for Barbie's parent company. "Consumers are voting with their wallets to buy from their favorite brands," he said.
Persons: Barbie, Harley Finkelstein, Finkelstein, Richard Dickson, Dickson, we've Organizations: Service, Shopify, Mattel Locations: Wall, Silicon
In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailShopify President Harley Finkelstein on earnings beat: We are laser-focused on performanceShopify President Harley Finkelstein joins 'Squawk on the Street' to discuss the company's quarterly earnings results, Roku partnership, changing consumer spending habits, and more.
Persons: Harley Finkelstein
REUTERS/Chris WattieAug 2 (Reuters) - Canada's Shopify (SHOP.TO), forecast strong revenue growth and delivered better-than-expected results for the second quarter on Wednesday, helped by new signups and price increases across its services. In the third quarter, the company expects revenue growth at "low-twenties" percentage and "mid-twenties" when adjusted for changes related to the divestiture of its logistics business. Following the results, Shopify's U.S.-listed shares, which have surged nearly 80% so far this year, added 7% before settling marginally lower in extended trading. In the second quarter, total revenue grew 31% to $1.69 billion and beat analysts' average estimate of $1.62 billion. "This could be a turnaround quarter for Shopify," said Michael Schulman, chief investment officer at Running Point Capital Advisors.
Persons: Chris Wattie, We're, Harley Finkelstein, Shopify, Michael Schulman, Yuvraj Malik, Akshita, Pooja Desai, Arun Koyyur Organizations: REUTERS, Merchants, Running, Capital Advisors, Thomson Locations: Ottawa , Ontario, Canada, Shopify, U.S, Bengaluru
The Credit Card Competition Act was reintroduced last month in both the House and the Senate, after not being brought up for a vote in either chamber during the previous Congress. Retailers in support of the legislation argue credit card processing costs are hurting consumers by driving up the cost of business, and, in turn, the price shoppers pay at checkout. On the other side of the fight, major credit card processing networks like Visa , Mastercard , Discover and Capital One say the bill will actually hurt consumers by diminishing popular credit card rewards programs and lessening fraud protections. Visa and Mastercard account for 80% of all credit card volume, according to data from the Nilson Report, a publication tracking the global payment industry. On average, U.S. credit card swipe fees account for 2.24% of a transaction, according to the Merchants Payments Coalition.
Persons: Doug Kantor, Sen, Dick Durbin, He's, Nilson, Durbin, Harley Finkelstein, Finkelstein Organizations: Visa Inc, Mastercard Inc, Visa, Mastercard, Kroger, Walmart, Discover, Merchants Payments Coalition, CNBC, Main, Electronic Payments Coalition Locations: Tiskilwa , Illinois, U.S, Washington, Shopify, Target, America
Shopify executives laid out their plans for an AI-first Support org during a recent town hall. The updates shared during the town hall provoked concerns among some support staff that they could be replaced by AI. The Support org is responsible for troubleshooting issues for Shopify's millions of merchants. The Support org is also using AI for translations, through a tool that staff began testing in June. Worthington struck an optimistic tone about AI's impact on both the Support org and the business world as a whole.
Persons: we're, Clovis, wasn't, Glen Worthington, Worthington, Harley Finkelstein Organizations: Twitter Locations: Shopify
Shopify beta-launched an AI assistant for its help center. Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. In June, Shopify began asking some support staff to test a translation bot powered by OpenAI's technology. Its support staff already had the ability to use AI-generated template email responses to merchant inquiries. The bot can recommend products sold by Shopify merchants based on shoppers' answers to a series of questions.
Persons: Shopify, chatbot, Tobi Lütke's, Harley Finkelstein, Lütke Organizations: Shopify, Help
AppHub builds and acquires apps that are geared towards e-commerce merchants. AppHub, an e-commerce enablement platform launched in 2021, has raised $95 million from growth-equity firm PSG to continue building up its portfolio of apps as changes come to Shopify's app ecosystem. More than 150,000 merchants are now using AppHub apps, CEO and cofounder Kris Eng told Insider. Deciding whether to build or acquireAppHub decides whether to acquire an app or build a solution of its own on a case-by-case basis. The new funding from PSG will allow AppHub to continue to invest in its existing portfolio and look for other apps to acquire.
Persons: AppHub, Kris Eng, Eng, Tobi Lütke, Harley Finkelstein, AppHub Shopify, they've, Matt Tennenhouse, Tennenhouse, we'll, Matt Stone Organizations: PSG, Capital Partners
There is no shortage of proposals for health insurance reform, and they all miss the point. Health insurance is supposed to provide financial protection against the medical costs of poor health. Yet many insured people still face the risk of enormous medical bills for their “covered” care. As economists who study health insurance, what we found really shocking was our calculation that three-fifths of that debt was incurred by households with health insurance. Perversely, health insurance — the very purpose of which is to provide a measure of stability in an uncertain world — is itself highly uncertain.
The most distant supermassive black hole seen yet appears as three bright spots clumped together. Webb shows details of the supermassive black hole's size and structureAn artist's conception of the James Webb Space Telescope. NASA GSFC/CIL/Adriana Manrique GutierrezNot only is this mysterious beast the earliest supermassive black hole ever observed, it's also the most distant active supermassive black hole on record. For comparison, a 9 million solar mass black hole is closer to the size of the supermassive black hole at the center of our own galaxy, the Milky Way. The first image of Sagittarius A*, the supermassive black hole at the center of our galaxy.
Persons: , James Webb, NASA's Webb, Webb, Leah Hustak, Steven Finkelstein, NASA GSFC, Adriana Manrique Gutierrez, it's, Dale Kocevski Organizations: Service, NASA, ESA, CSA, James Webb Space Telescope, Colby College, Bang
Shopify is asking some of its customer-support team members to test a translation bot powered by OpenAI's technology, weeks after a round of layoffs in May. This move is the latest in a series of AI experiments in the support division, which troubleshoots issues for Shopify's millions of merchants. The bot can recommend products sold by Shopify merchants based on shoppers' answers to a series of questions. It also recently launched a tool called Shopify Magic, which uses generative AI to write product descriptions. Shopify's support team underwent several changes this year.
Persons: Shopify, Jen Bebb, Shopify's, Harley Finkelstein, Tobi Lütke, Clovis Locations: Shopify
Investors in Saudi Arabia, Qatar, and United Arab Emirates are pouring money into Western media and entertainment. Sovereign funds and other entities in Saudi Arabia, Qatar, and the UAE are pouring millions into US media and entertainment, and they're finding plenty of takers. The channels for money from Saudi Arabia and other parts of the Middle East are complex. Insider broke down the key entities — their owners, leaders, and high-profile investments and joint ventures — in the top three Middle Eastern nations pouring money into US entertainment and media. It describes itself as the largest media company in the Middle East and North Africa and runs one of the largest TV news channels, Al Arabiya.
Persons: Jamal Khashoggi's, Saudi Crown Prince Mohammed bin Salman, , WME, Jimmy Finkelstein's, Abu Dhabi's, It's, Yasir Al, Rumayyan, Waleed bin Ibrahim Al Ibrahim, Sam Barnett, Peter Smith —, Christina Wayne, SRMG, Mohammed bin Salman, Alrashid, Johnny Depp, Jeanne du Barry, Sharon Stone, Bruno Mars, Luca Guadanigno, Vince McMahon's, Turki Al, Mohammed bin Abdulrahman bin Dayel, Mansoor bin Ebrahim Al, Mahmoud, Peter Chernin, Nasser Al, Germain, BeIN, Sheikha Al Mayassa bint Hamad, Khalifa Al, Vincent, Asghar Farhadi's Oscar, Nart Bouran, JAF, Jeff Zucker, Graydon Carter's, it's, Semafor, Sheikh Mansour bin Zayed Al Nahyan, Sheikh Mansour, Sultan Ahmed Al Jaber Organizations: United, Sovereign, Saudi, Washington Post, Saudi Crown, Endeavor, UFC, IMI, Abu Dhabi Media Investment Corporation, Public Investment Fund, Saudi Aramco, Newcastle United, English football, PGA, MBC, Shahid, Netflix, Vice Media, Variety, MBC Group's, Antenna Group, Cineflex Studios, NBCUniversal International, Amazon, AMC, Saudi Research, Media, Publicly, Red Sea, Cannes, Penske Media Corporation, Bloomberg Media, Vince McMahon's WWE, country's General Entertainment Authority, Development, Cultural Development Fund, George Washington University, American University . Qatar Qatar Investment, Qatar Investment Authority, Providence, BeIN Media, Paris Saint, Miramax, Paramount, Doha Film, Doha Film Institute, H.E, Hollywood Reporter, United Arab Emirates Abu, Investment Authority, UAE, Abu, Abu Dhabi Investment Authority, Hollywood, Dubai Studio, Dubai Media City, National Geographic, BBC News, International Media Investments International Media Investments, National, CNN, Sky News Arabia, Reuters, JAF Communications, Grid, RedBird Capital Partners, Punchbowl News, New York Times, Manchester City, The, Abu Dhabi National Oil Company Locations: Saudi Arabia, Qatar, United Arab Emirates, UAE, Saudi, East, North Africa, Al Arabiya, Netherlands, Greece, Dubai, Jeddah, SRMG, Riyadh, Doha, Europe, Americas, ViacomCBS, Qatari, Thani, Abu Dhabi
David Solomon has been Goldman Sachs' CEO for over four years since succeeding Lloyd Blankfein. There's been a lot of talk about the morale at Goldman Sachs. Solomon said there were fewer "partner transitions at Goldman Sachs" in 2022 than any year "going back to 2014." Meanwhile, Solomon's expensive foray into consumer banking raised the ire of some longtime Goldman partners, as Insider has previously reported. The fresh faces among the Goldman Sachs executives who took the stage at the bank's investor day highlight the leadership changes under Solomon.
In a statement, The Messenger said that the site is still in an early testing phase. “We have delivered hundreds of pieces of great journalism and have exceeded our traffic goals,” the statement said. On some occasions over the last week, The Messenger published two versions of the same story, with editors unaware of what their co-workers were working on. Those tensions reached a boiling point earlier in the week after one of The Messenger’s news teams assigned a story that had already been assigned by an editor on another team. Mr. Zimmerman admonished editors in a group chat on the messaging platform Slack that they needed to use an online form to coordinate their story assignments.
Jimmy Finkelstein's startup The Messenger launched today with a Trump interview leading the site. Advertisers said it'll be tough to sell ads on a site without an established audience. The site led with an interview with former President Donald Trump and ads from the American Petroleum Institute. The Messenger said it'll roll out seven other verticals including business, entertainment, and sports later in the year. Image from The Messenger's launch ad campaign.
Jimmy Finkelstein's startup The Messenger will roll out an ad campaign touting its mission to provide unbiased news. An ad campaign by Publicis unit Le Truc will kick off May 22 and is designed to provoke, with copy like "Agendas are for meetings. Image from The Messenger's launch ad campaign. The Messenger said it'll have three to four big advertisers at launch as well as a significant amount of programmatic advertising. The Messenger's ad campaign promotes its ambitions to provide unbiased news.
But Finklestein also had another side business on his mind last week in an interview that had been pre-taped for CNBC's Small Business Playbook event, the loose-leaf tea side hustle, Firebelly Tea, that he co-founded as an independent entrepreneur. Finkelstein said it will be cheaper and also likely a more effective way to grow a new business. The creator economy is changing the way business success is generated, Finkelstein said, with the old "Field of Dreams" model — "If you build, it, they will come" — no longer enough. But that does not mean every small business owner with a great product should be chasing MrBeast or Emma Chamberlain for product endorsements. He cited the TikTok hashtag "TikTok Made Me Buy It" which has 50 billion impressions.
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