New York CNN —Customers on social media have been furious with Chipotle for allegedly skimping on its burrito bowl portions this year.
“First, there was never a directive to provide less to our customers,” CEO Brian Niccol said during an earnings call Wednesday.
In June, a Wells Fargo analyst ordered and weighed 75 Chipotle burrito bowls with white rice, black beans, chicken, pico de gallo, cheese and lettuce across eight Chipotle locations in New York City.
The bowls weighed roughly the same for in-store orders and online orders, but some locations served bowls that weighed 33% more than other locations.
Some burrito bowls went to extremes, with one topping out at 27 ounces in one location, and a meager 14 ounces in another.
Persons:
Chipotle, Brian Niccol, ” Niccol, pico de, ” Niccols, Nathaniel Meyersohn
Organizations:
New, New York CNN
Locations:
New York, Wells, New York City