Despite companies' high expectations for productivity gains from generative AI technology, workers are finding far different results when those tools are added to their jobs.
Nearly all of C-suite leaders — 96% — polled in an Upwork Research Institute study in July said they expect the use of gen AI tools to increase their company's overall productivity levels.
More than 75% of employees said gen AI tools have even decreased their productivity and added to their workload.
Meanwhile, companies are also increasing their spending on new AI tools.
Finding a better way of matching executive expectations and worker outcomes is critical if companies want investments in generative AI to pay off.
Persons:
Joe Atkinson, Atkinson
Organizations:
Research, CNBC Technology, PwC