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"If Americans want lower interest rates, they're going to have to do it themselves," he said. "Going forward, mortgage rates will likely continue to fluctuate and it's impossible to say for certain where they'll end up," noted Jacob Channel, senior economist at LendingTree. Auto loansEven though auto loans are fixed, payments are getting bigger because car prices have been rising along with the interest rates on new loans, resulting in less affordable monthly payments. Student loansFederal student loan rates are also fixed, so most borrowers aren't immediately affected. Interest rates for the upcoming school year will be based on an auction of 10-Year Treasury notes later this month.
Persons: Brett House, aren't, Matt Schulz, Schulz, Jacob Channel, there's, Ivan Drury, Edmunds, Drury Organizations: Columbia Business School, Treasury, Fed Locations: Edmunds
Stubborn inflation has driven many households near the breaking point, but the pain of high prices has not been shared equally. By most measures, low-income households have been hardest hit, experts say. The Federal Reserve responded with a series of interest rate hikes that took its benchmark rate to its highest level in more than 22 years. The spike in interest rates caused most consumer borrowing costs to skyrocket, putting many households under pressure. Inflation continues to prove stickier than expected, dashing hopes that the Fed will be able to cut interest rates anytime soon.
Persons: ALICE, Brett House, Greg McBride, we've, Jerome Powell, Hoopes Organizations: Columbia Business School, Federal, Labor Department's Bureau of Labor Statistics
AI startup Holistic, founded by ex-DeepMind scientists, is raising $200 million in new funding. The Paris-based startup is raising capital from Accel and BPI France, sources say. The startup aims to develop a multi-agent AGI, per a leaked investor deck obtained by BI. AdvertisementA Paris-based AI startup founded by two ex-DeepMind scientists is set to raise around $200 million in new funding. Ex-DeepMind scientist Laurent Sifre is chief LLM officer.
Persons: AGI, , Charles Kantor, Karl Tuyls, Laurent Sifre Organizations: Accel, BPI France, BI, Service, Stanford Business School, Business Locations: Paris
The October report found that around 13% of Americans reported economic hardship over the prior year due to climate change. Climate change could cost Americans born in 2024 nearly $500,000, due to higher taxes and pricier housing and food, among many other factors, ICF, a consulting firm, recently found in a report commissioned by Consumer Reports. Stan Honda | AFP | Getty ImagesOther health effects of climate change reflect more widespread shifts in global conditions. "There are clear interactions between heat waves and health conditions," said Charles Driscoll, a professor at Syracuse University who studies climate change. Climate change leads to droughts, which lead to crop failures, which cause food price spikes.
Persons: Chandan Khanna, Andrew Rumbach, Eva Marie Uzcategui, Wagner, Rumbach, Stan Honda, Charles Driscoll, Driscoll, Ringo H.W, Chiu, Mark Kantrowitz, Gernot Wagner Organizations: AFP, Getty, U.S . Department of, Treasury, Consumer Reports, Urban Institute, Bloomberg, U.S . Census, Insurance, Swiss Re Institute, Health, Natural Resources Defense, Syracuse University, International Labour Organization, Kaiser Family Foundation, of Labor Statistics, Columbia Business Locations: Fort Lauderdale , Florida, U.S, Fort Myers Beach , Florida, Florida , Louisiana, California, Hurricane, Queens, New York, Malibu, Malibu , Calif
Michael C. Jensen, an economist and Harvard Business School professor whose evangelizing for stock options, golden parachutes and leveraged buyouts helped to reshape modern capitalism and empower Wall Street’s greed-is-good era, died on April 4 at his home in Sarasota, Fla. The death was confirmed by his daughter Natalie Jensen-Noll. “Mike was a kind of born proselytizer,” Eugene F. Fama, a University of Chicago professor and Nobel laureate in economics who collaborated with Professor Jensen, said in an interview. “He was very sure of himself in terms of his ideas being correct and, you know, pathbreaking.”They were also incendiary. In his book “The Golden Passport: Harvard Business School, the Limits of Capitalism, and the Moral Failure of the MBA Elite” (2017), the journalist Duff McDonald called Professor Jensen an “instrument of intellectual violence” who “created a Frankenstein that no one knows how to kill.”
Persons: Michael C, Jensen, Natalie Jensen, Noll, Werner Erhard, Jensen’s, Mike, proselytizer, ” Eugene F, Fama, Professor Jensen, , , Duff McDonald Organizations: Harvard Business School, University of Chicago Locations: Sarasota , Fla
A Harvard Business School professor was asked to break down Jeff Bezos' leadership style on a recent podcast. But good leadership also requires empathy, an area where Bezos is seemingly lacking, Gupta said. His inventiveness, fearlessness, and focus have all played a key role in Amazon's growth, said Sunil Gupta, a Harvard Business School professor who has studied Bezos for years. Gupta broke down how Bezos's character has helped Amazon grow on a recent episode of Harvard Business Review's "On Strategy" podcast. Amazon workers rally in support of unionization efforts, March 2021.
Persons: Jeff Bezos, Sunil Gupta, Gupta, , he's, He's, FREDERIC J . BROWN, Bezos Organizations: Harvard Business School, Service, Harvard Business, Harvard, Nomad Ventures, Inc, Getty, Amazon, Washington Post, Gallup
Not only would that deal another huge blow to China’s tech ambitions, it would further deepen the divide between two digital worlds centered around the rival economic superpowers. Congress on Tuesday approved legislation that could compel ByteDance to sell TikTok or face a national ban. That leaves few options for ByteDance to secure the future of TikTok in the US, its biggest market with 170 million users. “This includes everything from who owns and operates data centers, to space-based internet satellites, to undersea cables and, of course semiconductors.”In that sense, the TikTok ban has its silver lining for Beijing. Growing challenges for Chinese appsThe TikTok legislation was included in a wide-ranging foreign aid package meant to support Israel, Ukraine and Taiwan.
Persons: Hong Kong CNN —, ByteDance, Joe Biden, TikTok, , , Alex Capri, Richard Windsor, Capri, Biden, Paul Triolo, ” Triolo, Wang Wenbin, CNN’s Marc Stewart, Triolo doesn’t, — CNN’s Wayne Chang, Marc Stewart Organizations: Hong Kong CNN, Foundation, National University of Singapore’s Business, YouTube, Google, Radio Free Mobile, TikTok, Technology, Albright, Commerce Department, Commerce, China’s, Foreign Ministry, Facebook, Apple Locations: China, Hong Kong, America, Beijing, Capri, , Asia, Israel, Ukraine, Taiwan, Silicon Valley, American, Bytedance, “ Beijing
Leon Cooperman, a billionaire Columbia donor, weighed in on the crisis on the university's campus. Unlike the megadonor Robert Kraft, Cooperman said he's not pulling his donations. AdvertisementThe Wall Street titan Leon Cooperman is the latest billionaire to weigh in on student protests over Israel's war in Gaza. But unlike the megadonor Robert Kraft, Cooperman said he'd continue to give to Columbia even as he trashed student demonstrators. Kraft said he'd continue to support the school's Kraft Center for Jewish Student Life, which is named after him.
Persons: Leon Cooperman, Robert Kraft, Cooperman, he's, , he'd, Israel, Turkey —, Nemat, Shafik, Peace —, Goldman Sachs, Kraft, megadonors, Marc Rowan, Lauder, Ronald Lauder, Les Wexner, Claudine Gay, Liz Magill Organizations: Service, CNBC, Columbia University, Columbia, Hamas, Capitol, — Columbia, Apartheid, Columbia Students, Justice, Jewish, Peace, New York City Police Department, Barnard College, Columbia Business School, Hunter College, Kraft, Patriots, school's Kraft Center for Jewish, Cooperman, Yale, New York University, Harvard, University of Pennsylvania Locations: Columbia, Gaza, Cooperman, Bronx, Israel, United States, Cyprus, Jordan, Turkey, Palestine
Charly Triballeau | AFP | Getty ImagesBillionaire donors like Robert Kraft and Leon Cooperman are weighing their support for Columbia University amid rising campus tensions over pro-Palestinian protests. "Columbia is grateful to Mr. Kraft for his years of generosity and service to Columbia," a Columbia spokesperson said in a statement to CNBC. Cooperman and Kraft so far, represent a minority of wealthy Columbia University donors who are speaking out on the protests. CNBC reached out to half a dozen foundations listed by Columbia University as having given at least $1 million to the school since 2014. Students protest in support of Palestinians on Columbia University campus, as protests continue inside and outside the university, amid the ongoing conflict between Israel and the Palestinian Islamist group Hamas, in New York City, U.S., April 22, 2024.
Persons: Bruce A Blakeman, Charly Triballeau, Robert Kraft, Leon Cooperman, Kraft, Nemat, Shafik, Roger Goodell, Austin McAfee, Cooperman, James Gorman, Morgan Stanley, David Greenspan, Leon Cooperman Scott Mlyn, University President Shafik, Caitlin Ochs Organizations: Nassau, Columbia University, AFP, Getty, Columbia, New England Patriots, Georgia World, Center, Kraft Group, Foundation, Combat, Kraft Center for Jewish, The Kraft Group, CNBC, Omega Family, Columbia Business School, Slate, CNBC Columbia Students, Justice, New York Police, NYPD, University President, Students, Columbia University campus, Hamas Locations: New York, Columbia, Gaza, Atlanta, Palestine, Israel, Palestinian, New York City, U.S
The scourge of customer satisfaction surveys
  + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com   time to read: +12 min
— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."
Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick
All it took for the crookie to take shape was a baker looking for a diversion, his time-tested croissant recipe and a few cookies for inspiration. It took TikTok to make it go viral. Stéphane Louvard created the crookie almost a year and a half ago when he came up with the idea of putting cookie dough into a croissant and then baking it again. On one day in February, Mr. Louvard sold 2,300 of the pastries at his bakery in a bustling Paris neighborhood. The crookie — Mr. Louvard’s son Nicolas, a business school student, came up with the name — has not just taken social media by storm.
Persons: Louvard, Mr, Louvard’s, Nicolas Organizations: Mr Locations: Paris, Madrid, France
It was under the tutelage of legendary investor Peter Lynch that Sullivan developed the edge that has served him in his career. The numbers Today, Sullivan manages the Putnam Investments Core Equity Fund (PMYYX) , a multicap fund with $4.4 billion in assets that he started in 2010. "The numbers are good," Sullivan said. Ultimately, Sullivan said he's learned a lot from other investors, noting the good stock pickers have had "pretty eclectic" approaches that helped them outperform the market over time. "And I found the good fortune over the decades to be around pretty good stock pickers, pretty good money managers."
Persons: Gerard Sullivan, Peter Lynch, Sullivan, Lynch, hadn't, , Arthur Yeager, PMYYX, Morningstar, It's, Yeager, Tesla, it's, that's, Rajesh Subramaniam, he's, I'm, That's Organizations: Fidelity, Columbia Business School, Magellan Fund, Putnam Investments, Equity, Pacific Gas & Electric, CMS Energy, Companies, Nvidia, FedEx Locations: Brooklyn, U.S, California, Michigan, Pinterest
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewCompared to some of its Tiger Cub peers, $48 billion Viking Global's highs and lows have been more muted. This story is available exclusively to Business Insider subscribers. "If the stock went up 25% tomorrow, we would probably sell it absent any other fundamental change in the business." AdvertisementThe firm's flagship long-short fund was up 5.8% in the first quarter, a person close to the firm told Business Insider, and its long-only fund returned 10.1%.
Persons: , Justin Walsh, Walsh, Hermes Organizations: Service, Tiger Cub, Tiger, Business, Harvard Business School Investment, Citadel, Business Insider, Cartier Locations: Stamford, Swiss
Bitcoin's "halving" is expected to happen soon. But its potential impact depends on your relationship to the coin; it's likely to affect miners and investors differently. "To the people who own bitcoin because they think it's a good store of value, this halving is not that big of a deal. Miners receive bitcoins, known as block rewards, for verifying and validating transactions and helping keep the blockchain network secure. What the bitcoin halving may mean for investorsWhile the halving itself doesn't directly impact bitcoin's price, investors' anticipation of the event can lead to highly erratic price movements, says Douglas Boneparth, a certified financial planner and president of Bone Fide Wealth.
Persons: Douglas Boneparth, Boneparth, Malekan Organizations: Columbia Business School, Architecting, Money, CNBC, Bone, Miners
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. As the billionaire Baupost founder told an audience at a Harvard Business School event Monday morning, he has yet to find the value in crypto. But he's buying the hype of artificial intelligence — or at least the impact the technology could have on society. This story is available exclusively to Business Insider subscribers. "So we are in unprecedented territory that may involve some opportunities for investors, that maybe dips really are buying opportunities.
Persons: , Seth Klarman isn't, Klarman, we're, Annabel Ware, hasn't, they'll Organizations: Service, Harvard Business, Business Locations: Europe, Asia
Lieb, having a background in semiconductors and not server management, reached out to his fellow Y Combinator founders for support. After a year and a half of advising at the accelerator, he's stepping up as a group partner, Y Combinator tells Business Insider exclusively. It was never released, but many of the ideas would later come back in the form of Google Photos. From there, he reached into the Y Combinator alumni network to find other promising upstarts. David Lieb, second from left, speaks to a group of Y Combinator founders.
Persons: David Lieb, Lieb, Alex Polvi, Combinator —, Garry Tan, Jared Friedman, Harj Taggar, Michael Seibel, Sam Altman, it's, Y Combinator, " Lieb, Dan Lieb, Y, Xoogler, Patrick, John Collison's, Mixpanel, Jake Mintz, Forbes, Kevin Systrom, Flock, Andy Huibers, Mary, 72m2YgJZq8 — David Lieb, Ryan Peterson, He's Organizations: Apple, Business, Investors, Google Locations: Cloudkick, San Francisco, Silicon Valley, Flexport
A university spokesperson confirmed that Massad was under investigation for allegedly making discriminatory remarks, as Shafik noted in her Wednesday testimony. Massad told CNN the investigation was “news” to him and he was not aware of it prior to Wednesday. The department chair did not respond, while the dean, Amy Hungerford, referred the inquiry to a university spokesperson who did not offer any comment. “Professor Massad has chaired his final meeting of the academic review committee,” a different Columbia spokesperson told CNN. Columbia Business School assistant professor Shai Davidai, who Shafik said was under investigation for harassment, told CNN that he has never spoken against students by name, only “pro-Hamas” student organizations and professors.
Persons: Minouche Shafik’s, Joseph Massad’s, Massad, ” Shafik, , Shafik, ” Massad, , Amy Hungerford, Elise Stefanik, Mohamed Abdou, Shai Davidai Organizations: New, New York CNN — Columbia University, CNN, Columbia, Education, Workforce, African Studies, of Arts and Sciences, Republican, Arts and Sciences, Columbia Business School Locations: New York, Gaza, Israel, Middle Eastern, Columbia
Columbia University President Minouche Shafik tried to avoid the firestorm of controversy that pushed out two of the three university presidents who testified on Capitol Hill in December. While the other university presidents provided lawyerly answers that went viral, Shafik and her three Columbia colleagues all unequivocally stated that such calls would violate the code of conduct at Columbia. For instance, the Columbia president was asked by Rep. Lisa McClain whether mobs shouting “from the river to the sea” or “long live the intifada” qualify as antisemitic comments. Some people don’t.”Only after David Schizer, the co-chair of Columbia’s task force on antisemitism, indicated it would qualify as antisemitism did Shafik agree. Davidai called Shafik a “coward” in a fiery speech last year criticizing the university president for failing to quiet “pro-terror” voices at the school.
Persons: Minouche Shafik, Shafik, Shafik waffled, Lisa McClain, McClain, , David Schizer, ” Shafik, Joseph Massad, Tim Walberg, Massad, Mohamed Abdou, Shai Davidai, Davidai, , Abdou, Eden Yadegar, CNN’s Elisabeth Buchwald Organizations: New, New York CNN, Ivy League, Columbia University, Harvard, Massachusetts Institute of Technology, University of Pennsylvania, Columbia, , CNN, Columbia Business School Locations: New York, Columbia
The best companies to work for include big names in tech, health care and financial services, according to new research from LinkedIn. On Tuesday, the networking platform released its annual Top Companies list identifying the 50 best places in the U.S. for professionals to grow their careers. JP Morgan Chase & Co. claimed the No.1 spot, with other recognizable names like Verizon, Amazon and Wells Fargo rounding out the top 10. LinkedIn published two lists as part of its report: one for midsize companies with at least 250 employees and another for large companies with 5,000 employees or more. Citi, which ranked 14th on LinkedIn's list last year, was not eligible for this year's list after announcing it was eliminating approximately 10% of its workforce in January 2024.
Persons: JP Morgan Chase, Morgan Chase, Andrew Seaman, Seaman Organizations: LinkedIn, Companies, Verizon, Amazon, Amazon Wells, Deloitte PwC UnitedHealth, Alphabet Inc, Citi, UnitedHealth, Moderna, Visa, American Express, Procter & Gamble, Harvard Business School, CNBC Locations: U.S
Anyone who says the Grand Canyon is overrated is fooling themselves, Abbamonte said. Grand Canyon National Park in Arizona. Amanda Mohler/ShutterstockAbbamonte's sixth-favorite national park is one of the most famous natural sights in the US: the Grand Canyon. "[The] Grand Canyon is amazing, and anyone who says otherwise doesn't know what they're talking about," he said. Abbamonte said there are always a lot of people at the Grand Canyon compared to his other favorite parks.
Persons: Abbamonte, Amanda Mohler, Shutterstock, he's, it'll Locations: Arizona, Las Vegas, Champagne
An office building in St. Louis sold for $3.6 million after selling for $205 million 18 years prior. Downtown St. Louis is filled with unoccupied buildings and an unwillingness to visit them. The steep drop in the tower's value is just one sign that St. Louis' central business district is struggling, reports say. Indeed, St. Louis' downtown resembles a ghost town with a number of boarded-up buildings, according to The Wall Street Journal's Konrad Putzier. AdvertisementThe problem with Midwestern cities, like St. Louis, is that there's not much attracting people to the center of the city — and that applies to commuters, tourists, and residents.
Persons: Louis, , Konrad Putzier, Glenn MacDonald, Business Insider's Eliza Relman, Michael Hicks, BI's Relman, Relman, Tracy Hadden Loh Organizations: Service, T, Goldman Group, News, Washington University, Olin Business School, Business, University of Toronto, Midwest ., Ball State University, Midwest, Brookings Institution Locations: St, Downtown St, Francisco's, North America, Midwest, Midwest . San Francisco, Indiana, , San Francisco and New York
New York CNN —The Anti-Defamation League has graded 85 American universities for their policies to protect Jewish students from antisemitism on campus. The ADL said antisemitic incidents on campus have reached historic levels, leaving Jewish students feeling unsafe. The dozen schools that received failing grades from the ADL include Harvard, MIT, Stanford, University of Chicago, Princeton, University of Virginia, Tufts, Michigan State University, University of Massachusetts Amherst, SUNY Purchase, SUNY Rockland, and Swarthmore. Harvard remains under federal investigation for potential Title VI violations, and several Jewish students have sued Harvard for failing to protect them from antisemitism. “Like all students, Jewish students deserve to feel safe and supported on campus.”Hamas’ October 7, 2023, attack on Israel left 1,200 dead, and hundreds of Israelis were taken hostage.
Persons: , I’m, Jonathan Greenblatt, Israel, Claudine Gay, Gay, Rabbi David Wolpe, Alan Garber, Raffaella Sadun, Derek Penslar, Larry Summers, Sadun, University of Pennsylvania –, Brandeis, Justice Louis Brandeis, Greenblatt Organizations: New, New York CNN, Defamation, Harvard, ADL, , Civil, Education Department, University of Pennsylvania, Cornell University and Stanford, MIT, Stanford, University of Chicago, University of Virginia, Tufts , Michigan State University , University of Massachusetts, SUNY, Swarthmore . Harvard, Harvard Faculty, Staff, Justice, Harvard Undergraduate Palestine Solidarity Committee, American Resistance Organization, Education, Harvard’s Divinity School, Harvard Business School, Columbia, Rutgers, Brandeis, Elon, Students for Justice, Foundation, Combat, Elon University Locations: New York, United States, Israel, Princeton, Tufts ,, Tufts , Michigan State University , University of Massachusetts Amherst, SUNY Rockland, Palestine, , Gaza
That may not be a surprise to consumers who are still feeling the weight of higher prices. Inflation — as measured by the consumer price index — rose 3.5% from a year ago and 0.4% for the month. The consumer price index, or CPI, tracks the average changes in prices over time for consumer certain goods and services. Consequently, if your wages haven't increased by that much over the same period, you're more likely to feel the pinch of higher prices. About 60% of households are living paycheck to paycheck, McBride said.
Persons: Kazuhiro Nogi, Brett House, Eugenio Aleman, Raymond James, Aleman, Greg McBride, McBride Organizations: Afp, Getty Images, Columbia Business School, Consumers, Bankrate Locations: Tokyo
Why gold prices are at record highsFrom central banks to Costco customers, it seems everyone is buying gold these days, reports CNN’s John Towfighi. Central banks see gold as a long-term store of value and a safe haven during times of economic and international turmoil. When interest rates fall, gold prices tend to rise, as bullion becomes more appealing than income-paying assets like bonds. The People’s Bank of China bought gold for the 17th straight month in March, adding 160,000 ounces to bring reserves to 72.74 million troy ounces of gold, according to Reuters. The Honest Company posted a strong fourth quarter in March.
Persons: , ” Mark Carney, , GFANZ, Jamie Dimon, ” Dimon, JPMorgan, CNN’s John Towfighi, China —, Read, Jessica Alba, Ramishah Maruf, Alba’s, Chuck Organizations: CNN Business, Bell, New York CNN, European Central Bank, Glasgow Financial Alliance, UN, Bank of England, ECB, MIT, Columbia Business School, Zero Banking Alliance, United Nations, decarbonization, CNN, JPMorgan Chase, State, JPMorgan, Investors, Federal Reserve, China, People’s Bank of China, Reuters, UBS, The Honest, The Honest Company, Honest, Nasdaq Locations: New York, Glasgow, China, India, Turkey
Mark Smucker, the CEO of J. M. Smucker Company, said the company is a meritocracy. Smucker, a fifth-generation leader, worked outside the company and got a graduate degree before joining. Family members must work outside the company and preferably hold a graduate degree. AdvertisementThe CEO said he was not always keen to join the family business as a child. "One is that you've got to work outside the company no matter what.
Persons: Mark Smucker, , Smucker's, Orville, Smucker, Fortune, William & Mary, you've, Richard, Richard Smucker, Thomas Kirk Organizations: Smucker, Service, William &, Arizona State, Brightstar Capital Partners, New York Magazine Locations: Orville , Ohio, Alabama, Argentina, South America, Danish
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