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☆ India's HDFC Bank signs up over 100,000 customers in digital rupee pilots
▼ + stars: | 2023-07-13 | by ( ) www.cnbc.com time to read: 1 min

India's largest private lender HDFC Bank on Thursday said it has signed up over 100,000 customers and 170,000 merchants in pilot programs using the central bank digital currency, or CBDC. The lender also linked the CBDC, termed e-rupee, and United Payments Interface, or UPI, for merchants and customers, which would enable payments through both CBDC and UPI using a single Quick Response code, HDFC Bank said in a statement. The Reserve Bank of India has devised the e-rupee as a digital alternative to physical cash, using blockchain distributed-ledger technology. The central bank aims to reach a target of one million CBDC transactions per day by the end of this year from 5000 to 10,000 currently, Deputy Governor T Rabi Sankar said on Tuesday.

Persons: T Rabi Sankar Organizations: HDFC Bank, United, UPI, Reserve Bank of India

☆ HDFC Bank signs up over 100,000 customers in digital rupee pilots
▼ + stars: | 2023-07-13 | by ( ) www.reuters.com time to read: +1 min

MUMBAI, July 13 (Reuters) - India's largest private lender HDFC Bank (HDBK.NS) on Thursday said it has signed up over 100,000 customers and 170,000 merchants in pilot programmes using the central bank digital currency (CBDC). The lender also linked the CBDC, termed e-rupee, and United Payments Interface (UPI) for merchants and customers, which would enable payments through both CBDC and UPI using a single Quick Response (QR) code, HDFC Bank said in a statement. The Reserve Bank of India (RBI) has devised the e-rupee as a digital alternative to physical cash, using blockchain distributed-ledger technology. The central bank aims to reach a target of one million CBDC transactions per day by the end of this year from 5000-10,000 currently, Deputy Governor T Rabi Sankar said on Tuesday. Reporting by Siddhi Nayak; Editing by Sonia CheemaOur Standards: The Thomson Reuters Trust Principles.

Persons: T Rabi Sankar, Siddhi Nayak, Sonia Cheema Organizations: HDFC Bank, United, UPI, Reserve Bank of India, Siddhi, Thomson Locations: MUMBAI

☆ Shopify to launch AI assistant for merchants
▼ + stars: | 2023-07-12 | by ( ) www.reuters.com time to read: +1 min

July 12 (Reuters) - Canadian ecommerce firm Shopify said on Wednesday it would soon launch an artificial intelligence assistant for merchants on its platform, the latest technology company to roll out such a feature. The assistant called "Sidekick" would be embedded as a button on Shopify and answer merchant queries, including details about sales trends, CEO Tobi Lutke illustrated in a video posted on Twitter. Companies such as Alibaba Group Holding , Zoom Video Communications (ZM.O) and Databricks have all launched AI assistants in the last few months following the massive jump in the use of OpenAI's chatbot ChatGPT. The assistant can also help entrepreneurs update their stores on Shopify. The feature is "coming soon", the video showed, without specifying the date when it would be rolled out.

Persons: Shopify, Tobi Lutke, Chavi Mehta, Shilpi Majumdar Organizations: Twitter, Companies, Alibaba, Video Communications, Thomson Locations: Bengaluru

☆ India cenbank calls on more lenders to offer digital rupee - sources
▼ + stars: | 2023-07-12 | by ( Siddhi Nayak | ) www.reuters.com time to read: +2 min

Nearly two dozen central banks across emerging and advanced economies are expected to have digital currencies in circulation by the end of the decade, the Bank for International Settlements (BIS) found in a survey, published on Monday. The RBI aims to reach a target of one million CBDC transactions per day by the end of this year, RBI deputy governor T Rabi Sankar said on Tuesday. There were 1.3 million customers and 0.3 million merchants, who used CBDC as of June 2023, he said. "We are in the advanced stage of submitting a CBDC pilot request to the RBI. The central bank has also asked smaller banks to seek feedback from those currently conducting the pilots, the bankers said.

Persons: T Rabi Sankar, Siddhi Nayak, Sohini Goswami Organizations: Reserve Bank of India, Reuters, Bank for International Settlements, State Bank of India, Bank of Baroda, ICICI Bank, HDFC Bank, Kotak Mahindra Bank, Yes Bank, Siddhi, Thomson Locations: MUMBAI, Bank, BOB.NS

☆ Shopify calculator shows how much unnecessary meetings really cost the company
▼ + stars: | 2023-07-12 | by ( Jennifer Korn | ) edition.cnn.com time to read: +2 min

Shopify, a Canadian e-commerce company, rolled out its Meeting Cost Calculator internally Wednesday as part of ongoing efforts to encourage emptier calendars. By getting rid of even three meetings a week per person, Shopify estimates it will see a 15% reduction in overall costs. Shopify wants to make it easy for other businesses to see how much pointless meetings are costing them, which is why the company is rolling out its Shopify Meeting Cost Calculator Chrome extension today. “[W]e have seen meeting creep seep back in and we needed to take immediate action,” the company wrote in the internal note this week. “The Meeting Cost Calculator is here to challenge the status quo, nudging us to reconsider meeting necessity and explore more creative collaboration methods,” the company wrote.

Persons: Shopify Organizations: New, New York CNN, Google, CNN Locations: New York

July 11 (Reuters) - Amazon.com (AMZN.O) hopes to tempt U.S. shoppers on Tuesday to open inflation-thinned wallets by offering deeper discounts on a wide range of goods and services during this year's "Prime Day" 48-hour shopping event, including its first-ever travel discounts. A year of inflation has lifted mortgage rates, rents and food prices for consumers ahead of Prime Day, which falls on July 11-12 this year. CFRA Research analyst Arun Sundaram said Amazon's U.S. Prime Day discounts this year are mostly deeper than in previous years. Amazon Prime members can also save up to 40% on items such as Sherpani bags and ZOA Energy drinks, by checking out using "Buy with Prime," directly from Amazon's third-party merchants. Amazon plans yet another Prime sales event this year, according to screenshots of its seller notification platform seen by Reuters.

Persons: Arun Sundaram, Michael Ashley Schulman, Schulman, Brian Gleason, Sundaram, Granth Vanaik, Ananya Mariam Rajesh, Arriana McLymore, David Gregorio Our Organizations: CFRA, Sony, Bank of America, Amazon, Energy, Amazon's, Adobe, Running, Capital Advisors, Exchange, Priceline's, Express, Walmart, Reuters, Thomson Locations: United States, Bengaluru, New York City

☆ E-commerce experts say these 4 checkout mistakes may hurt your business' bottom line
▼ + stars: | 2023-07-10 | by ( Sponsor Post | Created Insider Studios With Paypal | ) www.businessinsider.com time to read: +9 min

But many customers still witness challenges during and after checkout, including false declines and fraud. Below are four common checkout mistakes that enterprise e-commerce businesses make and how to avoid them. If those thresholds are too conservative, they can lead to false declines; if they're too liberal, they become more vulnerable to fraud. E-commerce merchants lost an estimated $11.1 billion in false declines last year. The machine learning models can distinguish between legitimate and fraudulent transactions to reduce false declines.

Persons: they're, Cindy Turner, Turner, Chargebacks, PayPal Braintree6, Experian, Cartes Organizations: Enterprise, PayPal, PayPal Braintree, Merchants, Insider Studios, Accounting, Deloitte, Novarica, Naked, LexisNexis, DE Locations: PayPal Braintree, Risk, chargebacks, . CA

☆ Big changes are coming to the Citi AAdvantage Executive card, including a 100,000-mile bonus and new statement credits — but it's not all good news
▼ + stars: | 2023-07-10 | by ( Jasmin Baron | Sarah Silbert | Read More | ) www.businessinsider.com time to read: +16 min

The downside is that the annual fee will increase, and you'll have to pay to add authorized users. Cardholders and up to 10 authorized users (currently free to add) receive American Airlines Admirals Club access for themselves and up to two guests (or immediate family) when they fly American Airlines or its partners. For a $450 annual fee, that's a fabulous deal, considering Admirals Club membership currently starts at $650 (which will increase to $850 shortly). Full Admirals Club membership gets you (and authorized users) access to American Airlines lounges Check mark icon A check mark. But this, along with an improved earning rate on American Airlines purchases, is a huge upgrade for cardholders.

Persons: Read, We're, it's, That's, cardmembers, cardholders, Citi's, What's, you'll Organizations: Citi AAdvantage, Admirals Club, American Airlines, Citi, Mastercard, Service, American, Chase, Chevron, Target, Walmart, Capital, Airlines, AA, Business, Admirals Clubs, American Express, Avis Locations: Wall, Silicon, Miami, Washington ,

☆ How much should you tip on a $20 food delivery? A DoorDasher went viral for saying a $5 isn't enough. We asked 10 drivers.
▼ + stars: | 2023-07-09 | by ( Lakshmi Varanasi | Will Gendron | ) www.businessinsider.com time to read: +5 min

DoorDash recently fired a driver after he cursed at a woman for tipping $5 on a $20 order. It comes as more businesses are asking customers to tip at cash registers and even at self-checkout stations. In a blog post from 2019, Grubhub suggested customers tip 20% — and consider adding more if it's an extra-big order, or if there's bad weather. That means the woman who tipped $5 on her $20 DoorDash order — which is a 25% gratuity — actually gave quite a good tip, drivers said. "A $5 tip on a $20 order?

Persons: DoorDash, Casa, —, Grubhub, Alberto Mendes, they've, Olam, Mendes, Covid, Juan, he's Organizations: Service, Starbucks, Google Locations: New York City, Wall, Silicon, Casa Bonita, Manhattan, That's

☆ Doordash, Grubhub and Uber sue New York City over minimum wage law
▼ + stars: | 2023-07-06 | by ( Samantha Delouya | ) edition.cnn.com time to read: +3 min

CNN —Food delivery platforms DoorDash, Grubhub and Uber Eats are challenging in court New York City’s new minimum wage law for app food delivery workers. All three companies sued the city, maintaining that the law would hurt delivery workers more than help them. In a statement to CNN, DoorDash called the law “bad policy,” though it said it was not opposed to a minimum wage for delivery workers. According to a news release from New York City, food delivery workers currently make $7.09 per hour, on average. There are more than 60,000 food delivery workers working in the city, according to the local government.

Persons: Grubhub, Uber, —, DoorDash, Eric Adams, ”, Josh Gold, Uber’s, “ Organizations: CNN, New York, Uber, New York City Department of Consumer, New York City Locations: New, New York, New York City

Uber, DoorDash, and Grubhub are suing New York City to block a new minimum wage law for delivery workers. Beginning on July 12, delivery apps must pay drivers about $18 per hour they are active on the app. Beginning July 12, delivery drivers in New York City must earn a minimum wage of about $18 an hour, according to a law signed by Eric Adams last month. The new minimum wage would require delivery apps to either pay drivers roughly 50 cents per minute of every trip or pay drivers $17.96 per hour they are active on the app. "Now because there are more delivery drivers and people are ordering less and tipping less, it's becoming more difficult.

Persons: —, Eric Adams, DoorDash, Alberto Mendes, Mendes, we're, Grubhub, I've, Harry Campbell, Guy, Uber Organizations: New, Service, Drivers, Department of Consumer and Worker, Grubhub, Unidos Locations: New York City, New York

☆ Startup e-commerce platform Temu expands to Japan
▼ + stars: | 2023-07-06 | by ( ) www.reuters.com time to read: +1 min

SHANGHAI, July 6 (Reuters) - Ultra low-cost e-commerce platform Temu, owned by PDD Holdings (PDD.O), has started selling to Japan, marking its first foray into the Asian market. The marketplace, the sister site of Chinese discount e-commerce platform Pinduoduo, ships everything from clothing to electronics and home goods, mainly from Chinese merchants to customers overseas at rock bottom prices. A drop-down menu on Temu's website confirms Japan is one of the countries it now ships to. Temu and PDD Holdings did not immediately respond to a request for comment on its recent expansion or future plans. Vion Zhi Voon Yau, head of research at consultancy Momentum Works, described Japan as an "attractive, affluent" market for Temu.

Persons: Vion Zhi Voon Yau, Casey Hall, Fanny Potkin, Emelia Sithole Organizations: PDD Holdings, Japan, Momentum Works, Temu, Thomson Locations: SHANGHAI, Japan, United States, Boston

MediaNews Group | The Riverside Press-Enterprise via Getty ImagesOf the many acts that can get an Amazon merchant kicked off the site, few are as devastating as selling stolen goods. But suspended sellers, who spent years building their businesses on Amazon, told CNBC they had no idea they were selling stolen products. In an email to CNBC, Amazon said it's working with authorities and doesn't comment "on matters that are the subject of active law enforcement investigations." Tracing the stolen goods supply chainIn tracing the supply chain for suspended sellers, some patterns started to emerge. "Chances are stolen goods or similar ASINs/serial numbers are being bled in to every supply line," the employee wrote.

Persons: Levoit humidifiers, Frank —, Frank, Kenzo Sobrie, Dyson, blenders, they'd, Joe Quinlivan, Sellers, they've, Chris McCabe, Ricky Sala, what's, Sala, he'd, Tien Ngo, Ngo, Stride, Daniel Acker, ASINs, Armen Babayan, illicitly, Babayan, KZ, Juniper, couldn't, Cameron Webb, Kevin Cole, didn't, He's, Sobrie Organizations: MediaNews, Riverside Press, Enterprise, Getty, Amazon, CNBC, Retailers, LG, KZ International, California, Patrol, KZ, CHP, Amazon.com Inc, Amazon Robotics, Bloomberg, Oregon Prep Center, Facebook, FBI, Washington State Office, Ngo Wholesale Distributors, Ngo, Co, Wholesale, Los, Juniper Holdings, Telegram Locations: Eastvale , California, KZ's, Huntington Beach , California, Westborough , Massachusetts, Los Angeles, Miami, The Miami, New York, Washington, Santa Fe Springs, Los Angeles County, Garden Grove, Orange County, California, Huntington Beach, California , Florida, New Jersey

☆ A DoorDash delivery worker was fired after cursing at a woman who gave a $5 tip on a $20 order
▼ + stars: | 2023-07-05 | by ( Sawdah Bhaimiya | ) www.businessinsider.com time to read: +2 min

A DoorDash driver was fired after he cursed at a woman for tipping $5 on a $20 order. "It's a nice house for a $5 tip," the driver said, in a now-viral TikTok video of the incident. Purciful clarified in the comment section that she contacted DoorDash and the driver has since been fired. In another post of the same clip, Purciful asked: "So how much should I be tipping for a $20 pie??" Purciful received an outpouring of support from comments across her posts with one person saying: "5$ is a great tip.

Persons: it's, —, Lacey Purciful, Purciful, DoorDash, Insider's Alex Bitter Organizations: Service

☆ Chinese AI startup Fourth Paradigm receives China's nod for Hong Kong IPO
▼ + stars: | 2023-07-05 | by ( Kane Wu | ) www.reuters.com time to read: +2 min

HONG KONG, July 5 (Reuters) - Beijing Fourth Paradigm Technology, an AI startup, has completed procedural work for a Hong Kong initial public offering, becoming only one of a handful of companies to get the nod from China's securities regulator since new rules became effective this year. The company has successfully completed the offshore listing filing process，according a July 3 filing on the China Securities Regulatory Commission (CSRC) website. Fourth Paradigm and one other company got the CSRC greenlight on July 3, adding to two other firms this year. Fourth Paradigm, also known as 4Paradigm, filed its fourth IPO application to the Hong Kong Stock Exchange in April. Fourth Paradigm counts Goldman Sachs (GS.N), Sinovation, Haitong International Investment and a number of state-backed funds as investors, the CSRC filing showed.

Persons: Goldman Sachs, Kane Wu, Edwina Gibbs Organizations: Paradigm Technology, Hong, China Securities Regulatory Commission, Hong Kong Stock Exchange, Commerce Department, International Investment, China International Capital Corp, CCB International, China Merchants Securities, Thomson Locations: HONG KONG, Beijing, Hong Kong

☆ 7 slang terms you'll only hear at Trader Joe's, according to current and former employees
▼ + stars: | 2023-07-04 | by ( Kaila Yu | ) www.businessinsider.com time to read: +5 min

Insider spoke to current and ex Trader Joe's employees about the slang terms used to do their jobs. Insider spoke to current and former Trader Joe's employees who shared some of these slang terms and their definitions. Mates and merchantsInstead of calling their workers employees, Trader Joe's has nautical titles for positions. Opportunity buyIf you see something labeled "opportunity buy" at your favorite Trader Joe's, scoop it up ASAP because there's a limited supply. Applied to Trader Joe's products, it means that a poorly performing product needs to get out of the way.

Persons: —, Joe's, who've, you've, Gabrielle Rojas, Rojas Organizations: Service, Merchants, Houston, Little Rock Locations: Little Rock , Arkansas, Houston , Texas

Worldpay comprises the bulk of the FIS merchant business, which processes payments for companies. GTCR's offer prevailed over Advent International, another buyout firm that was also vying for the business, the sources said. If the negotiations conclude successfully in the coming days, FIS plans to keep a minority stake in the business, the sources said. FIS, which started in 1968 and serves big financial services corporations, has cut thousands of jobs since the review began. Chicago-based GTCR manages more than $35 billion in assets and invests across sectors, including financial services.

Persons: GTCR, Johnson, Kellogg, Shaw, Jana, Anirban Sen, David French, Milana, Greg Roumeliotis, Richard Chang Organizations: YORK, GTCR, Fidelity National Information Services, FIS, International, Financial Times, General Electric Co, Toshiba Corp, Jana Partners, Reuters, Black Knight Inc, Global, Service, Thomson Locations: Worldpay, Jacksonville , Florida, Chicago, New York

☆ The Best Debit Cards for Kids and Teens
▼ + stars: | 2023-07-02 | by ( Kerri Anne Renzulli | ) www.wsj.com time to read: +15 min

Banks, credit unions, financial technology companies and even investment firms all offer debit cards geared toward under 18-year-olds. With Greenlight, children receive a physical debit card with their name on it. In addition to its abundance of customizable features, Greenlight also rises above other kids debit cards thanks to the educational tools and games included in its app. This is possible because the Step Visa Card is not technically a debit card, though it functions very similarly. How we pickedTo pick Buy Side from WSJ’s Best Debit Cards for Kids and Teens, we looked at card options available to those under the age of 18, including prepaid debit cards, checking account-linked debit cards, secured credit cards and brokerage account-linked debit cards.

Persons: Kerri Anne Renzulli, they’ve, Banks, we’ve, Greenlight, Chase, it’s, Side’s, —, Equifax, Roth Organizations: Community Federal Savings Bank, Capital, Teens, Chase, Teen, Fidelity, Learning, Kids

☆ A portfolio manager at a $179 billion asset manager breaks down how he picks stocks that can endure a volatile economy — and shares 6 of his favorite names to buy
▼ + stars: | 2023-06-30 | by ( Lisa Kailai Han | ) www.businessinsider.com time to read: +6 min

Portfolio manager Elias Erickson focuses on finding stocks that can withstand market fluctuations. With the bull market still flourishing, current stock market conditions are a far cry from where they began the year. Coming off last October's market lows, a series of macroeconomic factors have given equities plenty of whiplash this year. "We're trying to buy businesses that will be adaptable to a variety of different macroeconomic environments," Erickson explained to Insider in an interview. Constellation Software, a Canadian-based acquirer of vertical market software, also makes up one of Erickson's largest positions.

Persons: Elias Erickson, Roger Altman, Paul Krugman, Elias Erickson isn't, Erickson, That's, Hermès, they've, Sartorius Organizations: SAP, Constellation Software, Constellation, Mastercard Locations: Canadian, Lonza

☆ India’s push to democratise credit tests limits
▼ + stars: | 2023-06-30 | by ( Shritama Bose | ) www.reuters.com time to read: +4 min

Yet barely half of them have active loans and only up to 10% have a credit card. That’s why the regulator is allowing the use of RuPay credit cards, the country’s low-cost answer to Mastercard (MA.N) and Visa (V.N), for UPI payments. Earlier, in June 2022, the central bank had allowed lenders to link RuPay credit cards to UPI accounts. HDFC Bank became the first private bank to go live on UPI with RuPay credit cards in February. Paytm tied up with SBI Cards and Payment Services in May to issue RuPay credit cards to its consumers via UPI, offering cashbacks on small-value payments.

Persons: It’s, Paytm, –, Bernstein, Una Galani, Pranav Kiran, Thomas Shum Organizations: Reuters, UPI, Google, Reuters Graphics Reuters, Mastercard, Visa, Merchants, HDFC Bank, Axis Bank, Kotak Mahindra Bank, Punjab National Bank, One97 Communications, Reserve Bank, Tiger, Uni, “, Reserve Bank of India, SBI Cards, Services, Thomson Locations: MUMBAI, India, Punjab

☆ Amazon's new pitch to advertisers is aimed at stealing dollars from Google and The Trade Desk
▼ + stars: | 2023-06-30 | by ( Lauren Johnson | ) www.businessinsider.com time to read: +4 min

Ad buyers said Amazon's demand-side platform is going head-to-head with Google and The Trade Desk. Amazon is making a new pitch to cut into the ad dollars that marketers spend with rivals like Google and The Trade Desk, multiple ad industry sources said. The advertising consultancy Jounce Media predicts that Google, The Trade Desk, and Amazon will collectively control about 63% of the DSP market share this year, with Google owning 41%, The Trade Desk capturing 12%, and Amazon getting 11%. Amazon's DSP has historically not been as strong in performance as Google and The Trade Desk, said Travis Johnson, global CEO of Amazon agency Podean. Google and The Trade Desk declined to comment for this story.

Persons: Hannah Grobmyer, Travis Johnson, Podean's Johnson, Pete Stein, Merkle, Stein Organizations: Google, Amazon, Jounce Media, Kepler Group . Finance, Kepler Group, CNN

☆ U.S. antitrust regulator plans to target Amazon's online marketplace, Bloomberg reports
▼ + stars: | 2023-06-29 | by ( ) www.reuters.com time to read: +2 min

June 29 (Reuters) - The U.S. antitrust regulator is planning to file a suit targeting Amazon.com's (AMZN.O) core online marketplace in the coming weeks, Bloomberg News reported on Thursday, citing documents and people familiar with the matter. The agency's antitrust case targeting Amazon's online marketplace has been in the works for a long time, according to the report. Amazon got the FTC notice for initial investigation in June 2019, Bloomberg reported, citing documents. Those documents included questions about how using Amazon's warehousing and delivery services impacted third-party sellers’ product placements in its online marketplace, including boxes on the website that give products additional prominence. The two companies had entered into a deal to sell Apple iPhones, iPads and other devices on Amazon's marketplace in 2018.

Persons: Lina Khan's, Joe Biden's, Chavi Mehta, Anil D'Silva, Pooja Desai Organizations: Bloomberg, U.S . Federal Trade Commission, Amazon, Big Tech, FTC, Apple Inc, Apple, Thomson Locations: Bengaluru

☆ Wall Street shows ongoing frustration with an entertainment giant, sees gains ahead for 2 retailers
▼ + stars: | 2023-06-29 | by ( Kevin Stankiewicz | In Kevinstankiewicz | ) www.cnbc.com time to read: +8 min

DIS YTD mountain Disney's year-to-date stock performance. Over the past 12 months, Disney's performance has been worse, falling nearly 8%. So, it's easy to understand KeyBanc's frustration with Disney's stock. TJX YTD mountain TJX Companies' year-to-date stock performance. AMZN YTD mountain Amazon's year-to-date stock performance.

Persons: Walt Disney, KeyBanc, Piper Sandler, Piper Sander, TJ Maxx, TJX, it's, we're, Jim Cramer's, Jim Cramer, Jim, Joe Raedle Organizations: TJX Companies, Disney, Management, Wall Street, Burlington Stores, Ross Stores, Marshalls, UBS, JPMorgan, Bloomberg, Federal Trade Commission, Amazon, Google, FTC, CNBC, Walt Disney World, Getty Locations: Orlando , Florida

☆ Amazon to soon face big FTC antitrust suit over online marketplace power, report says
▼ + stars: | 2023-06-29 | by ( Lauren Feiner | ) www.cnbc.com time to read: +2 min

Amazon will soon face a long-anticipated antitrust lawsuit from the Federal Trade Commission, Bloomberg reported Thursday. Such a lawsuit would be a huge milestone for FTC Chair Lina Khan, who became a known figure in the antitrust world in 2017 when The Yale Law Journal published her note, "Amazon's Antitrust Paradox." But the antitrust complaint against Amazon's core business is the action most FTC watchers have been waiting for. According to Bloomberg, the expected complaint is based in part on evidence the FTC has collected that Amazon allegedly disadvantages sellers that don't use its logistics services. The FTC and Amazon declined to comment to CNBC.

Persons: Lina Khan, Khan, Meta Organizations: Federal Trade Commission, Bloomberg, Yale Law, FTC, Amazon, CNBC, YouTube Locations: Arlington , Virginia

☆ Shopify's midlife crisis: How a surprise pivot away from logistics capped the e-commerce giant's whirlwind year
▼ + stars: | 2023-06-29 | by ( Madeline Stone | Emma Cosgrove | ) www.businessinsider.com time to read: +12 min

But Shopify's logistics acquisitions, which came with around 550 more staff altogether, started to look like dead weight after the shine of the initial announcements wore off. By the beginning of 2023, the attitude toward logistics inside Shopify had shifted to palpable frustration, four people who worked for Shopify's logistics division said. Lance McMillan/Toronto Star via Getty ImagesIndependent of logistics, Shopify saw massive cultural shifts in the past several years. One core tenet of Shopify's work culture is "default to open," meaning it values transparency and sharing information with employees. The letter referred to Shopify's logistics work of the past four years as a "side quest" that distracted the company from its "main quest."

Persons: Shopify, it's, Oppenheimer, Ken Wong, Lance McMillan, crafters, Tobias Lütke, Slack, —, Lütke, Shopify's, I've, Toby Shannan, Morgan Stanley, Jeff Hoffmeister, Bobby Morrison, Allan Leinwand, Kaz Nejatian, Nejatian, Madeline Stone, Emma Cosgrove Organizations: Employees, Amazon, Systems, Kiva Systems, Toronto Star, Getty, miscalculating, Facebook, ecosgrove Locations: Shopify, Ottawa , Ontario, —, Silicon

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