But once the Walmart-backed fintech venture Hazel acquired One and adopted its moniker in January, some of the features that drew Gastley to the bank disappeared.
The page has become, in some cases, the first place customers turn to for information about product changes.
(Like most neobanks, One has partnered with a sponsor bank, the Washington-based Coastal Community Bank, to provide financial services.)
But then One customers received an email from the bank on May 12: It would be closing current credit lines, effective immediately.
That's not the only change to Pockets for which Joseph, who has dozens of the virtual bank accounts, didn't receive a notification about, he said.